Dutch Expat Shop has a rating of 2.4 stars from 37 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dutch Expat Shop most frequently mention customer service problems. Dutch Expat Shop ranks 106th among Food Delivery sites.
This company does not typically respond to reviews
There was a problem, but they fixed it to my liking (it took a little while for them to answer tho, but at least the situation is resolved)
I ordered candies for my pregnant wife for more than 300€. Not only I never got them and the woman called Sophie is simply delaying every time my order but they just discover that they ended up blocking my account on their website. We do not have the resources to hire a lawyer but we decided to write them all social medias so that everyone can avoid them. Please readers help us get our money back from them and make everybody know how liars and crocs they are
I ordered candies for my pregnant wife for more than 300€. Not only I never got them and the woman called Sophie is simply delaying every time my order but they just discover that they ended up blocking my account on their website. We do not have the resources to hire a lawyer but we decided to write them all social medias so that everyone can avoid them. Please readers help us get our money back from them and make everybody know how liars and crocs they are
Tip for consumers:
Do not buy anything if you want to preserve your money
Products used:
Nothing. They never sent any!!
I am so disappointed with this company. I used to order from them about 3-4 years ago without any issues. I recently started ordering baby formula again and the last two times, their customer service is unresponsive. This previous order I made, it's been over a week and I still haven't received the DHL tracking number even though they said they shipped it out. I've emailed them twice already and still have not received anything. I'm starting to believe all these bad reviews and very disappointed. This will be my last time ordering. It's not worth the headache.
Tip for consumers:
Avoid if you don’t want to deal with their non responsive customer service when spending hundreds of dollars.
Products used:
Baby formula
Very bad. The prices were very high. Had to pay taxes. Paid more than the price of the item itself for only 10 pcs cheek slices when I thought I ordered 2 boxes. Have booked once and was very happy but not this time. Tried to chat with customer service, it was so to speak garbage service, did not help me at all and did not believe me and ended the call and just walked. Never shop from here again
There was a problem, but they fixed it to my liking (it took a little while for them to answer tho, but at least the situation is resolved)
Tip for consumers:
They fixed my issue
Products used:
Food
I made an order (lots of money) and was told it will arrive 30 June. It was delayed and I understand it takes time to ship. But it's now august and they are not replying to my emails or anything. I just want my money back. They don't want to reply. My order hasn't come since over a month it's terrible don't order from here
Tip for consumers:
Don’t order here
So rude customer service. I ordered bunch of formula for my son (about 10 (stage 2 and 3) because i am ordering from US) and stage 3 had expiration date that will expire in 2 month. Seems like it doesn't matter how many items I order but i need to finish in 2 month. They don't understand my situation and not even sorry for this. Expiring in 2 month, is that normal? I don't think I am going to order again from here.
Apparently, I had some issues with my shipping address which caused a delay. This is no big deal as things like these things can happen.
I never claimed that they didn't email me and merely stated that I have never received any of their emails in regards to my shipping address.
Instead of receiving friendly explanation of situation, I was spoken to in a very disrespectful way by the General Director:
"Nonproblem and goodbye. We don't want customers like u. You are blaming us while we did our best to contact u. We go for the happy and smiling customers instead of rude customers who don't have any respect. We will refund next week."
Stay away from this company.
Tip for consumers:
Don't use the website
Products used:
I ended up canceling my order
Helemaal blij dat mijn parcel arriveerde op tijd voor Pasen.
Heel erg bedankt. Onverwacht op Zaterdag en de postman bracht het toch nog.
Products used:
Kerst/Pasen/feestdagen
I recently placed a sizeable order with this online shop. On reviewing the sent items, I noted the order was 1 item short. Having requested 'No substitutions if unavailable ', they gave me I larger cheese, slightly older in age, when I needed two younger cheeses - one for my cheeseboard and the other for a gift. No explanation of why my instructions were not followed, no explanation in the delivery that a substitution had been made and most importantly NO apology. Customer service is very poor when you are sent an email stating "We did this with the best intenstions (cheese is cheese and you will not see or taste it if its young or matured, believe me)". Something must be wrong with the cheese they sell, if young or old cheese is all the same or the individual sending the email had non-discerning taste buds. The response is pathetic. The website talks about outstanding customer services and feel free to ask any question. If you do, be prepared for no answers and rude emails. Very sad that they do not have good customer service as the rest of the order was great and complete.
Tip for consumers:
Don’t, they don’t follow instructions they ask you to give and are not accountable for it. Poor cudtomer service
Products used:
Kept all
Vorig jaar feeststollen ontvangen die niet houdbaar waren tot de kerst. Toen ik in november een bestelling deed, heb ik gevraagd of ze er op wilden letten ze niet te vroeg te sturen. Vervolgens voor FedEx gekozen voor levering, aangezien zij super snel zijn. Wel meer voor de verzendkosten betaald. Op 21 november krijg ik een email dat de stollen maar tot 13 december houdbaar zijn en of ik wil wachten tot de nieuwe feeststollen binnen komen. Graag wachten, want ik heb nog genoeg tijd. Afgelopen donderdag mijn bestelling ontvangen en wat schetst mijn verbazing. Drie feeststollen met houdbaarheidsdatum 13 december. Krijg ik een email van ene Heleen dat ze het uitgezocht heeft wat er fout gegaan is. Er zat in mijn bestelling ook iets wat met Sinterklaas te maken heeft, dus vandaar dat alles opgestuurd is. Ook zei ze dat de feeststollen die ze op voorraad hebben, nog steeds tot de 13e december houdbaar zijn. Heb ik op gereageerd en nooit meer wat gehoord. Wat een schandalige behandeling van je klanten en wat een slap excuse. Mensen kijk uit als je besteld, want ze hebben product en die nog geen week meer houdbaar zijn en je klacht wordt ook nogeens genegeerd.
Products used:
Kerststaaf, schuimpjes, kruidnoten
I have ordered baby formula twice from this website and I have to say I have been super pleased. The order process was seamless and the formula for my baby arrived in 3 days! Super efficient. It is disheartening to see all the negative reviews when someone has such a positive experience especially when it comes to something as sensitive as baby formula. The product sad Intact, in- date and professionally packed.
Thank you.
Very rude, if they even answer as they ignore most of the emails, and pitiful customer service. Took weeks for the order to arrive and exactly half the items were incorrect. Items were missing or cheaper alternatives were sent instead (10% cheaper on the price listed on their website). After emailing ( 20 times!) I was told to ship the items back at my own cost despite it being their mistake, and that them sending me cheaper alternatives were part of the terms and conditions of their website. Refused to give me their contact number so we can come to a solution, and ignore my requests to send me the missing items or refund me the difference of sending me cheaper items. After 3 days of rude replies and ignored emails I gave up trying to get my money back.
Nice selection of Dutch items by different brands: some "old fashioned" hard to find items too. Thanks for giving us these choices. Keep up the good work.
Products used:
Grocery items and snacks.
There's a 3 day guarantee of delivery. After ten days still no delivery and the response to a polite inquiry was abusive. Avoid at all cost!
Dit was mijn derde keer dat ik bij hen bestelde. Nadat ik de bestelling had geplaatst, ontving ik geen bevestiging van de datum van levering. Dat heb ik per mail gevraagd maar niet ontvangen. Door een verlate korte vakantie plus vervolgens pech met de camper heb ik verzocht de levering uit te stellen. Dat bleek geen probleem. Laat ons maar weten wanneer we kunnen leveren... was hun reactie.
Dat heb ik gedaan, alleen mails lezen ze verder niet. Een dag nadat ik ben thuis gekomen ontving ik een mail van de bezorg dienst dat de levering die dag zou plaatsvinden.
Alleen bij opening bleek er geen diepvries ijs meer te zijn en alle diepvries ontdooid te zijn.
In de daarop volgende email correspondentie werd mij duidelijk genaakt dat de fout geheel bij mij lag: ik had moeten reclameren, ik had toch een track and trace code ( die ik nooit heb ontvangen).
Die is waarschijnlijk in de map spam terecht gekomen zeiden ze, dat er geen ijs meer inzat was onmogelijk, dat was nog nooit voorgekomen zeiden ze. Logisch als je alles verpakt op de 17 juni en het pakket komt aan op 10 juli. Kortom ik was de schuld van alles, niet zeuren en wij maken geen fouten, althans wij erkennen geen fouten.
Alles wordt uit de kast gehaald, stuur ons foto's van de ontdooide produkten etc, maar vervolgens ontvang je geen enkele reactie retour.
Ze nemen niet de moeite de emails goed te lezen, dus ik ben er klaar. Mee
De emails begonnen ook allemaal met ' Hi Hans ' alsof ik ze al jaren kende, maar de persoon van de klantenservice bleek anoniem te zijn en te blijven. Geen enkele naam dus.
Oh ja een telefoon nummer publiceren ze niet op hun site, ongetwijfeld zijn ze bang voor teveel telefoontjes van klagers. Alle grote bedrijven publiceren hun telefoon nummer, maar niet Dutch Expat shop.
Dat zegt eigenlijk al genoeg. Bang om de hele dag aan de telefoon te zitten denk ik.
Voila, mijn advies: niets bestellen er zijn andere opties.
Ik ben heel blij met ontdekken van Dutch Expat Shop. Dingen die ik mis na 22 jaar verblijven in Nederland, kan ik hier krijgen. Super service
Tip for consumers:
Realy goed service
I had the unfortunate experience of an extremely rude and racist customer service representative that I was emailing regarding my order tracking. I'm looking at taking this to the higher management.
Dear Tabs, thank you for your review. You have ordered products from us and you have chosen for the slowest and cheapest delivery option up to 30 BUSINESS DAYS. After 8 days you started complaining about the tracking code / delivery time. We have told you in 5 emails that you have to be patience and that your products are on the way to India. Please next time choose a fast shipping method because we also offered you 4 days delivery but you have refused this option. Thank you for your understanding.
Ze krijgen het niet voor elkaar een eenvoudig adres te vinden.
Het duurde 2 weken voor il een deel van her geld terug kreeg.
De verzendkosten en retourkosten werden aangerekend, 24 Euros!
Ook ern zeer arrogante klantenservice, die de schuld bij de klant legt.
Products used:
Nothing arrived
It is very easy to order from the Dutch expat shop. Most items that I miss from the Netherlands can be found here. Even shopping from familiar shops, i. E. Albert Heijn, Jumbo etc. Delivery price is reasonable and all items are very well wrapped. Very fast delivery.
Products used:
Food
Be very careful on this site because if you write an honest review on how they handled customer service they are going to send you an email saying about it's FDA's fault.and they also not that honest they well tell you that they have shipped the product but actually it's not, and customer service is very rude.
Items delivered to UK within a week. Excellent customer service when enquiring about delivery. Will be making another order soon
Products used:
Munch
I had a terrible experience ordering baby formula (HiPP Dutch Organic) and would recommend using another site to order from.
• I paid a DHL Priority courier fee but they shipped it using regular snail mail
• No tracking number provided until I requested it several times
• When I asked why it wasn't shipped via DHL Priority I did not receive a response immediately; a few emails later they said DHL refused the package so they shipped it with a local carrier
• Package arrived nearly 2 weeks after I placed the order
• 5 out of 8 cans were significantly dented
• The box was intact which means whoever packed it intentionally put dented cans in
The owner Mark Nooijen has extremely shady business practices and even worse customer service. Upon informing him of the issue, advising him I did not feel comfortable feeding my infant from damaged cans, sending photos and requesting a return label, his recommendation was to have me forcibly manipulate the cans to remove all the dents. I sent him a screenshot from his own website stating "any damaged goods would be refunded upon receipt of photos". He refused to provide a refund or a return label and said I should pay to return this international package despite him being responsible for packing damaged goods.
I filed a dispute with my credit card company and based on reviews I read online, it looks like this is standard practice by Mark. The bank credited my refund in full despite Mark Nooijen trying to keep the payment by lying to the bank about what happened.
I also contacted HiPP Netherlands & showed them a photo of a can they sent. Per the attached letter, they responded saying the cans being sold by Dutch Expat were NOT authorized to be sold on the dutch market! The correct article number above bar code should start with NL and theirs started with BE.
On a positive note I had an excellent experience ordering from Formuland - direct shipping from Germany via courier, quick response, fast shipping & in original boxes too. Not a single dent in multiple shipments.
AVOID this fraudulent company - especially for baby food! Mark Nooijen is asking for a lawsuit.
Products used:
HiPP Dutch baby formula
Be careful! If you don't want to get overdue products jus to stay away with this company! Horrible!
I wasn't aware of any google reviews or done any research until I got messed up by them, then I started doing my own research on this company... don't believe one single review but if you see a lot of reviews have the same issues... you got be careful & stay away with trouble & hassles!
Dear Jen, thank you for your review. We are a Dutch company located in the Netherlands. We have shipped and delivered the products with an expiration date of 3 months, which is in our opinion quite long. We do not the purpose of your purchases and you never have requested for longer expiration dates which we can arrange for this product. We will never waste good products, because products with an expiration date of 3 months are still very good :) Thereby we offered you a refund when you ship the products back to us, but you have refused our offer. Thank you for your understanding.
Ben zoals altijd weer reuze blij met m'n inkopen. Redelijke prijs, snel en altijd op tijd geleverd en veel keus. Wat meer valt er te zeggen... SUPER!
I am a Dutchman living abroad, but I still love my Calve mayonaise and pindakaas, all the Sinterklaas stuff, ketjap, and Venco drop just to give a few examples. That's why I use Dutch online retail shops. I have used several. Sometimes the purchasing process has been awkward (logging on or finding during the payment process that suddenly the basket is empty).
I came across the Dutch Expat Shop. Not only did they have all the items I was looking for, ordering and paying went very smoothly and delivery was prompt. All the items were packed very well. So on this occasion I give the Dutch Expat Shop 5 stars. Well done.
Products used:
All the items I have ordered (mainly Sinterklaas stuff, Calve mayonaise and Venco drop).
Dear Gina, thank you for your review. You have ordered baby formula from us and we shipped and delivered the baby formula within a few days. A part of the baby formula has an expiratin date of 2 months and another part has an expiration date of 4-5 months. In our opinion this is long enough as we do not the purpose of your purchases. When you want to use the baby formula months or years later we advise you to order smaller parts or placing this order at a later moment. We will never waste good products, because products with an expiration date of 2 months are still very good :) Thereby we offered you a refund when you ship the products back to us, but you have refused our offer. Thank you for your understanding.