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So rude customer service. I ordered bunch of formula for my son (about 10 (stage 2 and 3) because i am ordering from US) and stage 3 had expiration date that will expire in 2 month. Seems like it doesn't matter how many items I order but i need to finish in 2 month. They don't understand my situation and not even sorry for this. Expiring in 2 month, is that normal? I don't think I am going to order again from here.
Gina B.'s review of Dutch Expat Shop earned 9 Very Helpful votes
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Vorig jaar feeststollen ontvangen die niet houdbaar waren tot de kerst. Toen ik in november een...
Was not informed before shipment that 1/3rd of order would not be included. They claimed that the...
Dear Gina, thank you for your review. You have ordered baby formula from us and we shipped and delivered the baby formula within a few days. A part of the baby formula has an expiratin date of 2 months and another part has an expiration date of 4-5 months. In our opinion this is long enough as we do not the purpose of your purchases. When you want to use the baby formula months or years later we advise you to order smaller parts or placing this order at a later moment. We will never waste good products, because products with an expiration date of 2 months are still very good :) Thereby we offered you a refund when you ship the products back to us, but you have refused our offer. Thank you for your understanding.