Dunkin' Donuts

We drove a hour and half to get there just to finally try a Dunkin' Donuts and threw away $30 of nastiness and could not even get what we asked for. Drinks took 15 minutes or longer to get and tasted like water with French vanilla creamer. They throwed 3 different donuts in a bag with no wrapping around them and stale. We ordered a dozen of glazed and they said the 4 there were all they had and they could not make more glazed donuts and substituted them with 10 donut holes. This was on Jefferson Avenue Cookeville Tn. It was so nasty that our grandkids wouldn't even drink their refresher drinks either. We tasted them to see and it tasted like nasty water with a drop of flavor.

I got a dozen donuts this morning. Out of jelly donuts at 8:30am.
When I got home, I found that the donuts were "sweaty" and cold. The chocolate frosting was wet and sticky.
I can only assume that they were frozen or at least sat in a fridge.
The donuts were not at all like what I have had in years past.
Walmart has better donuts which is do sad.

My ice coffee resembles Hot tea with cream? WHERES THE COFFEE Dunkin?STOP WATERING DOWN COFFEE WITH YOUR DEALS! BECAUSE ITS NOT REALLY A DEAL IS IT?

Those omelet bites and much needed snacking bacon o coffee had my own was $8.39! I asked if that was a mistake! Uh, never going back EVER! Will cook my own. And...no more ham in the wake up wraps?! My love affair with DD has come to an end!

Dunkin in Mount Holly NC. Inside your store and workers inside are wonderful but that young girl that was working this morning on 11/16/2023@ 8:35. Worse customer service ever. It killed her to be at the window. Attitude, no straw for drinks. Wouldn't speak up in interkom and attitude at the window.

Do you know how many times I have drove to get a dunkin' donuts buy a nice fresh donut only to have the girl at the speaker say we have no bake goods today. What the heck? Then I have to sit in line behind the other people that are ordering and wait till they're done in order to get the heck out of there. What happened to the donuts? What's going on? Don't advertise donuts if you don't have donuts. It is happening all the time at least for me it's happened at least 10 times in the last year.
Absolutely pathetic. No baked goods at a baked good place. What's wrong with this picture?

I have been to this location several times. The service level is terrible, frequently get the wrong coffee. In one instance they asked me to drive to the 2nd window to get my food. I sat there and counted four cars behind me leaving with their orders. I ended up having to knock on the window several times before getting their attention. Their response was "we forgot." I do not go to this location anymore, I drive past it and drive another 4-5 miles to get to a better Dunks!

My most recent visits were on 12/29/23 and 12/31/23. My first stop on my way to Pittsburgh I asked for a caramel swirl iced coffee with 2 xtra shots of the caramel swirl liquid sugar and cream. What I got was a cup of bland Iced coffee. I make a mental note never to stop again at that location but gave them another chance on the morning of the 31st. I ordered a medium coffee w cream sugar an ice cube and 1 blueberry muffin. The muffin literally fell apart as I te it and the coffee tasted so stale I couldn't drink it let alone I ordered a medium and got a small.
I am done. Seems like no matter where I go I get disgusting coffee and my order is wrong. As much as we pay for a coffee it dam well better be right! Maybe once the majority goes to Starbucks or a other establishment Dunkin will hire people who atleast graduated high school and can follow simple directions.

Dunkin- plover, WI. Love this restaurant in Plover, WI. Great staff, friendly, accurate and smiley. Jonas, manager and staff focus on quality coiffe and food. All food. Coffee is the best. I am there every day. Love this place. Thanks to all the staff there! You are the best. Very clean also. Quick drive thru. Cyndi and Mike💕

Every time I have gone to this store the people are rude. They NEVER say "Good Morning" or How are you today?" I give them my card and they just hand it back when they are done. No "Good Bye, thanks for coming today" or even a "Have a good day". Today I noticed their parking lot looked like a trash lot. There was trash all over the place. It looks like no one has taken care of the landscaping in months. I have given this store several chance to make things right. I will no more. I will not be returning to this store at all. If I decided to go to DD again, I will drive out of my way to do so.

I visit the Avon, IN location and each time I go I get disappointed. My order is never correct and the staff can be be unpleasant. I order the Carmel Craze (Lg) and avocado toast with bacon and my toast never has bacon. This time when I sent it back they dump a few pieces of bacon on my toast and wanted to charge more to have the bacon cover the avocado or toast for that matter. They charge $4.69 for the toast. I WILL NEVER GO BACK TO THE AVON LOCATION. My money is too good for this type of service. I get home to eat my toast and it's bread, was never put into a toaster.
My home cooked meals continue to taste better every time I try to support a business, I am disappointed. Keep your bread and one slice of bacon!

In my area you can't pull through a drive-thru with your debit card or they'll double charge you. And what's with their cups what are they stupid. I buy four cups a day every time they come out the window they drip all over my car. There is nothing else worth buying in their store but coffee and they can't even do that right.

Went to dunkin' donuts and newport news fort eustis and almost was assaulted by employee because they got my order wrong Employee when as far as to call Emmy outside, which was ironic, because I was already outside in my car. But then when I was pulling through the drive through, he stood in the front and taunted me to come back. And that's me keeping it ligh

I am convinced a monkey with an apron could do better than the people working at D D. This company obviously has zero standards. I passed by today to get a grilled cheese tomato pesto sandwich. The pic shows you what I got. Unbelievable. I am done with them.

Business hrs clearly indicate 5am opening time. It's 5:11 and I'm standing in line watching the most relax worker take her sweet time. When I asked when she would open.5:15. What's the point of getting an early job if you don't want to wake up on time.

I think I just witnessed some of the worst customer service ever. Awful drink, took them 20 minutes to make a simple coffee, manager wasn't even doing anything. No one was actually, except for 2 workers out of like 6 or 8 workers. Super disappointed and would never go there again. And this was all at Dunkin