Duke Energy

New fees this are not for electric service, unreal that there are new fees that are not for electricity, and doesn't tell what the cost is for

My power gets shut off so frequently and I've never missed a payment to Duke Energy. Right now it is sunny out, no storms, yet we have no power for the third time this month. Duke Energy also NEVER reimburses its customers for the time they do not provide power. I am extremely dissatisfied with their services and would not use them if I wasn't forced to.

Duke Energy is the most expensive, yet the least reliable company. Too many power outages, and terrible customer service. When you call them you only get to speak with customer service reps from India or elsewhere who are using American names. They seem to be reading from a script. No matter what you try to explain to them they keep repeating the same thing. Unfortunately, most of us don't have a choice we can only have Duke Energy as electricity in our area. We are being held against our own will with this HORRIBLE company. They need to be investigated by the feds. I wish I could rate them a 0 star.

For the record, Duke has reliably delivered power and gas for me. That said, I signed up for the level payment plan for the year so I can better manage my costs of living. Since the beginning of the year they have raised my monthly bill in steps from $280 a month to $490 a month. That does not sound very level to me. I checked in my energy consumption and my gas and electricity use is pretty much the same as it was last year. I think they're trying to accumulate an interest-free loan from me via their level payment plan. I won't be using that in the future. I don't recommend you do either.

In my opinion Duke is the absolute worst electric company out there!
Seriously.
The only thing they're reliable with is their unreliability.
The power goes out All of the time, with Remc customers two houses away Never losing their electricity.
Then it takes Duke DAYS to return service.
& I am Not exaggerating. We have gone 4 days without electricity before.
Currently on day 2 of a new outage as I type this.
Absolutely ridiculous.
I truly despise this company and wish that I never have to have their 'service' again.

I called on Friday to get service. We were new to the state. They charged me $100 Activation fee. Unfortunately, the complex put me in another apt due to a few minor issues. When I called Duke to fix this, they charge me another $100. Are you kidding me? They seem to be all Abt the money. Horrible

Our power goes off atleast once a week without any notice and explanation always out for multiple hours at a time. Prices are outrageous and continuously going up and never get pro rated for the time we are without power which is a lot. Get it together!

Duke energy will provide power to anyone, without any proof of residency. Due to Duke not requiring proof of residency, like a lease, they provided power to squatters in my home for months. These people had no lease or other paperwork showing that they were legally residing in the home. When the squatters were discovered, Duke refused to provide the name of the person whom the service was provided for. Even to the Sherriff.
So, squatters destroyed my house, and without so much as a question, Duke provided the power for them to do so...

I have been a Duke customer for 14 years now - SO they have gotten more than $50,000 from me. I added solar to my home and now they implement a $30 minimum bill saying, "this is to make it fair for all customers" What a crock. This minimum bill was created to directly discourage Solar installations... in "the sunshine state"! And don't be fooled by their "CLEAN ENERGY CONNECTION" program aka CEC. These solar farms they boast are not built on wastelands, they are built in places where there is ecosystems. They are now shading an area that hasn't been shaded and creating a "carbon footprint." Your home has ALREADY made its carbon footprint. What better place to put solar than on your home which already exists. The only time the CE makes sense, is for a home/condo owner who realistically cant benefit from putting solar on their home. Duke implements a "minimum fee" as a cost for being on the grid, and their profits soar to a net worth of over $14 billion!

Duke had to replace the service drop at my home yesterday and as I watched at least 4 people STAND AROUND FOR 2 HOURS and do nothing at all. Plus they blocked driveways of other people forcing them to park across the street from their OWN property because there was an extra 3 trucks that just sit there.
THIS IS WHY WE PAY DUKE ENERGY SO MUCH AND CANT GET ANYTHING DONE IN A TIMELY MANNER WITH THEM!?

Just charged me almost 400 dollars for energy on a 1.5 wide mobile home, and won't put street lights on my road because they're pro crime. I get things stolen all the time when lights would deter thieves. The more visibility, the less crime. It's been proven before. I am ashamed to see this mark itself as a republican company.

Update: Duke Energy is now estimating the outage at 25 house and counting

When you consistently face the same excuse for Duke Energy power outages you have to point that their management does not care about their Customers health and well being. As I write we are in the longest outage power outage 18 hours just because some trees fell on power lines. What would happen if a real major storm hit us. We would be out for months at this rate? It's time to complain to your Governor, Congressman and state officials and demand something be done. Duke Energy CEO and President for the Carolinas should be fired.

Condescending customer service agents 9/10 times. It's disgusting! How dare you make someone feel bad for asking a question about a service they pay for!

I don't care about the website. I have made close to 100 calls to Duke, only to be sworn at, laughed at, hung up on and lied to. They raised my bill thru the roof with no warning. They then abused me for 8 hours, telling me there was no way to assist me weiht the bill. After 57 conversations, filthy name calling, etc, I was told that-"oh yeah, there is a way... we just don't like to make it known." I was blatently lied to and ignored. RIght now, I am on hold after my 32nd hang up. Then I am called abusive not not being Suzy Sunshine.

I have had solar power for a year and a half and Duke decides to change the type of meter used to calculate electric used and electric sent back to the grid. When the meter was changed without powering down the solar system it fried my power inverter. The inverter was warrantied and the solar insulation company replaced it without cost. It took 15 days to get the system up and running and Duke refused to reimburse me for the lost. I have an app that shows what was produced on each day but they wouldn't except that so I called PUCO which regulates the utilities in Ohio. They contacted Duke and Duke takes 25 dollars off my next bill. It was something but I lost half a month's power in July which is the highest production of the year. Now 6 months later I received an email stating Duke had found a calculation error and will be refunding solar customers affected.

I've spoken with an agent today about my account having wrong name on billing and wrong social security number, when speaking with the agent I wanted to know who was fixing my account as the agent aka candy as she calls herself she needed to verify with another representative about fixing my account. When I asked who was the person that was fixing my account name, the agent said it was Angle, when I asked if I can speak with angle, candy the representative that I was speaking with said she can't do that and she won't do it, I said if you have all my information on file and SSN I should be able to speak with the agent Angle. The reply I get is we are not allowed to have any customers speak with the agent that is handling our information, I respond but yet you guys have all my information on file, you know my driver's license and social security and you know where I live, it's only fair that I can speak with the person who is fixing my account! I really don't trust this company, the agents use a different name to cover up and act as if they are speaking with another representative to make themselves look good, all I'm saying is if the person is fixing the account we have the right to know who it is, that way if they mess up we know who it is to blame, they need to take more accountability, I smell something fishy here, because they can use the customers info and create a fraud account