Duke Energy

Shortly after I moved to Kentucky, Duke Energy became the provider in Fort Thomas. Almost immediately, flat line winds took down power for over a week here. Duke Energy took their time getting it back up again. We were all cooking on Coleman stoves on our patios. All of the food in our freezers thawed and rotted.

Two days ago an outage occurred following a severe thunderstorm. Duke Energy got the power back up in my neighborhood, but stranded my over 90 year old father in Southgate, two exits up the road. The temperatures outside were above 90 degrees. When I called Duke Energy, I was told I had to go pick him up. I don't have a working car. Then, the woman hung up on me.

I then complained to everyone I could think of in government and in public utilities. Miraculously, his power was back on in one hour.

One of the things Duke Engergy told me before they hung up was that, my father had to apply for medical emergency status. How he is supposed to do that without power is beyond me. I just went onto Duke Energy's site, and apparently that's not available in Kentucky at all, so they lied. On top of this, we aren't even eligible to produce our own power with solar panels, probably because we are totally a cash cow in our support of their coal industry.

Where are we? Bangladesh? What kind of place is this?

Give me a break.

This needs to be fixed. Like now. My father has an oxygen concentrator. He's in his 90's. Apparently this is an ongoing problem in Southgate--right next to a country club.

Give me a break!

Have been contacting Duke Energy for months about my bill because they are not reading my meter they are doing a Snapshot and then they say they come out and read the meter and they never have been out here my bill has tripled and they won't look into it and every time I call they transfer me to somebody else and then somebody else and then somebody else and then somebody else hangs up on me this is poor customer service I worked in customer service and I would never treat anyone like this

I signed up for autopay in April 2022. By doing so, I agreed for my Duke Energy bill to be taken out of my account on a monthly basis.

I did not initially receive bills from Duke Energy and therefore called Duke to ensure my account details were correct. I was told they were, and it was confirmed that I was signed up for autopsy.

In July, I received an $11,000 charge from Duke Energy. I called in to investigate the charge, was told the charge was made in error, and the charge was reversed.
I received a charge on October 11,2022 for the amount of $864. I called in to Duke Energy to investigate and was told Duke had not been charging me monthly because of the erroneous $11,000 charge and that when Duke corrected the $11,000 error, it triggered the system to charge me in one lump sum for the entire 6 months I had been living in my home.

I did my duty as a customer. I signed up for autopay where I agreed to be charged on a monthly basis. I called in multiple times when I noticed Duke was not fulfilling its agreement and taking the bill out of my account monthly. Duke charged me $11,000 in error which had prevented its system from taking my bill out monthly. Duke has now, without my permission, charged me in one lump sum for a 6 month period, although I had only agreed to pay monthly.

I have since received over $100 in overdraft fees from my bank and am placed in a status of financial hardship.

I do not understand how a company could care so little about their customers, their well-being, and so little so that they would cause them financial hardship even though the customer did what they were supposed to and the fault lies with the company. I wish I could have resolved this with the company, but they said they would reach out and never did...terrible...just terrible.

Upon research on the internet I found a lot of information about what Brookfield is doing with the purchase of Duke Energy of the US. Unfortunately the rise in cost of power and incompetency (to recoup the cost of the purchase of Duke Energy and passed the cost on to their customers) of Brookfield feeling about spending the extreme cost of the purchase of Duke Energy and feel that they need to be repaid (Totally dismissing the cost of doing Business) to Brookfield by their Millions of customers'. Follow this web site for more details:
(Copy and paste)
Https :// news.duke-energy.com/releases/duke-energy-completes-sale-of-utility-scale-commercial-renewables-business-to-brookfield#:~:text=CHARLOTTE%2C%20N.C.%20%E2%80%93%20Duke%20Energy%20(,announced%20on%20June%2012%2C%*******.

In 2020 I received a refund check from Duke Energy which I had not cashed in 2022 I pulled my invoices for electric service for 2020 to access my account on reviewing my invoices I noticed that I had attached the refund check to these invoices and noticed that I had not cashed this check. On January 7,2022 I called Duke Energy and told them about the un cashed check they told me that this money was turned over to the state of Florida and that I should contact the state, I did so and was told that the state had no record of this money being turned over to the state and that I needed get a UPID number from Duke and the date that the money was turned over to the state after many calls to Duke Energy they would not provide me with any information to give to the state. I called state again and asked if they would look again to see if the state received this money the person I talked to at the state checked for the entire tear of 2021 and I was told that they had not received this money for year 2021. Bottom line all I was getting from Duke Energy was nothing a the run around in hopes that I would go away Duke has radio commercial stating that Duke is here to help you where is the help in this case. Amazing how someone can steal your money and tell you to get lost! I wonder how other persons have had this done to them.

JULY 1ST 230AM I CALLED BECAUSE OF NO POWER I CALLED, AT 6AM THEY TEXED ME ALL THE WAY UNTIL 8PM SAYING POWER WILL BE RESTORED BY 1159 1 MINUTE BEFORE MIDNIGHT HOW EVER I GET A TEXT AROUND 1030 STATING IT WON'T BE ON UNTIL 1159 PM ON THE 2ND TALKING ABOUT GAMES I COULD'VE WENT AND GOT A MOTEL BUT KNOW DUKE PLAYS TO MANY GAMES WELL DUKE ENERGY I HAVE GAMES TO COME WEDNESDAY MORNING OUR LOCAL CONGRESSMAN FOR MORGANCOUNY JIM BAIRD IS GETTING PHONE CALLS AFTER PHONE CALLS ABOUT THE TEXT WE RECEIVED AT 830 SAYING 1159 AND RECORDED CALLS WE HAVE DUKE THEN WE WILL SEE THEN WE ARE GOING TO ABOLISH DUKE ENERGY FROM MORGANCOUNTY INDIANA AND BRING IN REMC CHO BABY FROM ROBERT THE EQUILIZR BARRETT. 550.