Drury HotelsReviews 2

Made a double booking because it didn't show up in the app. Once the booking was made the hotel was called immediately, they declined to refund the amount and stuck with two rooms. Spent half a day trying to resolve and this was for 3 nights, so having to pay for 6 nights.

I am writing to express my disappointment with your cancellation policy. I am moving across the country to New Mexico and arranged to stay with you along the way. My spouse stayed a month ago as she preceded me in our move and was well pleased. Unfortunately, as I'm sure you are aware, there is a severe mid-western storm. This caused me to change my entire route to avoid the storm. I'm disgusted that there is a no cancellation policy, which in my humble opinion is draconian. We will make a point to not stay at any Drury facilities in the future as well as add these comments to any available customer review platforms.