DressFirm

I'm from Birmingham UK and I was first considering buying a dress from jjshouse, but then I read the reviews and got slightly worried. I emailed them before I made an order and they completely reassured me and so I was going to order the dress I wanted. However I came across Dressfirm.com and saw another dress and fell in love, without questioning it I ordered it and then took a step back and realised it was from China! Immediately I started worrying because of the reviews I read for jjshouse (which is also based in China) and I panicked. When I checked reviews out for dressfirm it was a 50/50 loads of people had positive ones and loads had negative ones. I decided to email back the confirmation email and ask them about it. They reassured me it'll all be fine. I lied to them and told them my big day was on the 6th april (today being 30th March) and so I wanted to receive it earlier and be safe rather than expecting it last minute and worry like some of the other reviews! So I got it today when they sent it off on the 23rd March. Also the quality of the dress is amazing, doesn't look cheap or tacky at all, I'm so surprised, everything was perfect! I'm really happy with their service and I'm sure a lot of you will be too, considering most of the reviews were about receiving it too late.

All in all, my wedding dates on the 26th, I told them it was on the 6th and they sent it to be received on the 30th.
So I think the biggest mistake a lot of people made is let their parcel arrive a week before!
If I didn't like my dress I still would've had a month to go check out another one!
Oo also I forgot to mention, they deliver it with DHL and DHL send an automated text telling you that you have to pay VAT. But I didn't have to pay it so I don't think anyone else would.
5/5 quality
5/5 delivery
2/5 communication
If anyone else has any questions about my experience with Dressfirm don't hesitate to ask.
I'm not one of the dressfirms sales assistants trying to up their score lol.

This website is 100% a scam. Stay away from it at all costs.
First off- The dresses they advertise on their website aren't even their product. They copycat the dresses and make a cheap knock off version, even though it states nowhere on their site that they're doing this.
Don't bother reading the return policy for reassurance that you'll get a good dress and are promised a refund. This company doesn't follow their return policy.

I ordered a dress for prom I saw the picture and thought it was beautiful and definitely thought it was worth 250$. When the package arrived, The dress I received wasn't what I ordered. It was a cheap knock off. It looked as if they just bedazzeled it and didn't care how it looked. It was ugly and depressing to look at. When I emailed them asking for a full refund they argued with me for days saying "Please understand we are copy cats, this dress can't be refunded, no one who has ordered this dress has had a problem before." and after the 4th day of the same argument they decided that a 10% refund seemed like a good enough deal which was $25 back out of $250. After the 8th day of useless emailing back and forth they said they'd give me a refund for just the dress itself and that I would have to pay shipping to send it back and the shipping I already paid for was not included when everything was said and done. At that point I figured I would just settle for that because it didn't seem like I had another option. When I emailed them back asking what I had to do in order to receive the refund they never emailed me back after that. I'm sure they figured they already had the money and that they were gonna run with it. Luckily for me I charged it on my credit card instead of paying through paypal. I filed a claim through them and the credit card company canceled the charge and I got all my money back. I guess if you have the urge to buy from this site use your credit card NEVER pay through paypal with websites like these because once they have the money it's gone and you'll probably never see it again and you'll be stuck with a bad dress.