I'm from Birmingham UK and I was first considering buying a dress from jjshouse, but then I read the reviews and got slightly worried. I emailed them before I made an order and they completely reassured me and so I was going to order the dress I wanted. However I came across Dressfirm.com and saw another dress and fell in love, without questioning it I ordered it and then took a step back and realised it was from China! Immediately I started worrying because of the reviews I read for jjshouse (which is also based in China) and I panicked. When I checked reviews out for dressfirm it was a 50/50 loads of people had positive ones and loads had negative ones. I decided to email back the confirmation email and ask them about it. They reassured me it'll all be fine. I lied to them and told them my big day was on the 6th april (today being 30th March) and so I wanted to receive it earlier and be safe rather than expecting it last minute and worry like some of the other reviews! So I got it today when they sent it off on the 23rd March. Also the quality of the dress is amazing, doesn't look cheap or tacky at all, I'm so surprised, everything was perfect! I'm really happy with their service and I'm sure a lot of you will be too, considering most of the reviews were about receiving it too late.
All in all, my wedding dates on the 26th, I told them it was on the 6th and they sent it to be received on the 30th.
So I think the biggest mistake a lot of people made is let their parcel arrive a week before!
If I didn't like my dress I still would've had a month to go check out another one!
Oo also I forgot to mention, they deliver it with DHL and DHL send an automated text telling you that you have to pay VAT. But I didn't have to pay it so I don't think anyone else would.
If anyone else has any questions about my experience with Dressfirm don't hesitate to ask.
I'm not one of the dressfirms sales assistants trying to up their score lol.