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Dreamstime Reviews Summary
Dreamstime has a rating of 3.7 stars from 1,260 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dreamstime most frequently mention great selection, high quality and many years. Dreamstime ranks 2nd among Stock Photos sites.
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I don't mean to be difficult, but I was certain that when I joined Dreamstime several years ago, once we purchased an image we were able to use it at a future date without additional charge. I'm not liking the idea of paying for something twice, but, to be honest, if I think about it from the providers POV, it makes good sense.
Dreamstime has been loyal and fair to their contributors. This encourage to upload more content to benefit the company and their contributors.
Subscriptions offer a more practical and economical way to go
My go to stock photo site! Both selling and buying photos here is the best experience in the industry.
I find the images I need on Dreamstime and have used for years. Thanks for your service!
Easy site to use; it remembered my account after several years of non-years, and my old credits were still in effect.
I want to buy a video, then you pop up the sub with image, then i waste 285 hkd on the sub, still cant download the video, $#*! experience
Wide variety of images, high resolution, suitable plans
Despite having a subscription I am still being charged for free images. I've now paid 2 x £25 within the same month. How can I request a refund.
I'm really sorry to hear about the troubles you've encountered, Jacey J. It sounds like there might have been a misunderstanding, especially if you're being charged for images that should be included in your plan. To request a refund, the best course of action is to directly contact customer support. Provide them with details of your subscription and the charges you've incurred. They should be able to look into your account's activity and resolve the issue for you.
At Dreamstime, you can reach out our customer service team by visiting https://www.dreamstime.com/contact. It's important to have any relevant details handy, such as your subscription type, the charges you've noticed, and any specific images or transactions in question. This will help them assist you more efficiently.
Remember, customer satisfaction is a priority, and they should be committed to resolving any issues with your billing or subscription.
Good service, but price doubled for 2024 vs. 2023.
Customer service via the 800 number was quick and professional. I was happily surprised to speak to an actual person who picked up quickly. Thank you.
Cuando me queda una descarga de video, no me deja descargar hasta que activo otro plan.
Lo siento por los inconvenientes, Maria E. Parece haber una restricción en el sistema que impide la descarga final de un video hasta que no se activa un nuevo plan. Esto no deberÃa ocurrir si aún tienes descargas disponibles en tu plan actual. Te recomendarÃa contactar directamente al soporte técnico o al servicio al cliente de la plataforma que estás utilizando. Ellos deberÃan poder ayudarte a resolver este problema especÃfico y asegurar que puedas utilizar todas tus descargas como está previsto.
Es importante que les proporciones detalles especÃficos sobre tu plan y las dificultades que estás experimentando para que puedan brindarte la mejor solución posible. Además, serÃa útil revisar los términos y condiciones de tu suscripción, ya que a veces pueden contener información relevante sobre las polÃticas de descarga de videos.
Si estás utilizando un servicio en especÃfico, busca en su sitio web la sección de contacto o soporte para obtener asistencia directa: https://www.dreamstime.com/contact
The download plans are confusing and though I have 300+ images credits banked I can't pause my.membership or I can't download them.
The images are good but the set up is poor
I'm sorry to hear about the challenges you're facing with the download plans and using your image credits, Mrs K. It's important that such services are clear and flexible for users. I recommend reaching out directly to the Dreamstime customer service for a solution that allows you to utilize your credits effectively: https://www.dreamstime.com/contact. They should be able to offer guidance or adjustments to your membership to address your concerns.
Great selection of images easy to use, quick tailored payment options.
Dreamstime has a large selection of artwork to choose from, they are very helpful for creating designs.
Confusion in the purchase. I don't know whether to click for fear of repeating a purchase and getting the same picture twice.
I had a lot of unused downloads - like over 200 images so I stopped my subscription - I had no idea I would lose those images! Not cool.
I'm sorry for any confusion, Leanne S. Losing access to unused downloads can be unexpected. It's always our goal to ensure you have the best experience and make the most of your subscription. For assistance or to discuss potential solutions, please reach out to customer support: https://www.dreamstime.com/contact. We value your feedback and are here to help.
I wish I could list exactly what I am looking for in advance, and look later to see if anyone included an illustration or photo that fits.
Actually, it's the same as all my previous interaction with Dreamstime.
From the business
Find the perfect stock photos, images and vectors for your project. Quickly search over 260 million images including free and public domain images.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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We're truly sorry to hear about your disappointing experience, Wing Y. It sounds like there was confusion regarding the subscription options and the video download process. We aim to make our services clear and accessible to all users, and it seems we missed the mark in your case. Please contact us directly at https://www.dreamstime.com/contact so we can rectify this situation for you. We value your feedback and would like the opportunity to make this right, including addressing the issue with the subscription misunderstanding and ensuring you get access to the video content you need.