DoYouSpain.com

I booked the wrong week for 7 day car hire. Realised later that mth I had. It was a no cancellation price. I hadn't realised this, my fault!
Asked to move the the week.
Reply no chance of doing this!
I don't go until the end of June.
This day an age I'm sure one minute on a keyboard could have done this.
I didn't want to cancel I wanted to change.
Not happy at all.
Now gotta find a new car hire company. Won't be using these again 🤬🤬

Paid in full for my rental though doyouspain arrived at goldcar in Spain and was forced to pay another 250£ which I had to negotiate down from 600 euro for 2 hrs! Doyouspain just left us stranded in the airport with 2 kids and my disabled autistic son. I've basically paid twice for the same car and twice for the insurance.

This company makes money through no refund policy! If your flight is delayed they cancel your reservation and do not refund; if you don't get the car whatsoever they do not refund; if you have any problems there is no service and no refund! Don't book here or there is a high chance that you will get scammed because of a ridiculous issue

I booked a car and got the message that the booking did not go through.

I booked again but when I got to Marbesol I had two reservations. Marbesol promised me refund on one. I contacted Doyouspain but the service was horrible. Quite nasty treatment.

I did not receive my refund. They kept my money. It feels like the stole them.

Will never book there again!

I strongly do not recommend this company. The approach to the customer is so bad that I don't even think it is legal. If you don't pick up the rental car at the exact time, the reservation is forfeited without even a prorated refund. Unfortunately flight delays are something that can't be planned and just happen and often, but this company cancels the reservation when you arrive late and you have to rent the car again. This company ruined the start of our vacation. Never use.

Best prices and car choice.
Great website.
So easy to book online.
Always go to this website first.
Highly recommended.

Worst company i ever used. They charge extra money for nothing! Highly not recommended! Staff is very unpleasant they were rude

Booked a car in November from Malaga airport, Firefly refused to honour the deal I'd booked, big battle as they tried to keep my 1000 euro deposit, I refused to leave until they cancelled the payment. Gloria got very aggressive and threatened to call the police, eventually they relented and cancelled the deal. Doyouspain however have refused to refund my £35 as I didn't cancel through them. I've used Doyouspain for at least 10 years, they have always been OK and I have never in the past had a problem. I went to Goldcar with the same deal on Doyouspain, they refused to hnour it as well, they told me it isn't their website, RecordGo who were very nice said they don't subscribe any longer to Doyouspain. It seems the age old scam of charging you a small fortune for a scuffed wheeltrim has been shut down and no one wants to honour a deal that they can't make any money from. I'll be surprised if Doyouspain doesn't disappear shortly.

Worst way of doing business ever. They claim the rentals are cheap but suddenly the prices are different when you have to pay. Never again!

Beware they are scammers, you are supposed to meet at a public bench B6 in car park, no office, no telephone number, avoid avoid avoid

Rented a car through this company who position themselves as a comparison site. They knowingly work with scam car hire companies who collect your credit card details and take money without reason or communication.

When you have been ripped off who would give 1 star. Booked a Seat Ibiza on 14th/10. The local supplier was Click-Rental. Price was about 68 Euros for 8 nights & I paid the premium insurance so came to 124 Euros in total. Also selected the full-2-full fuel option. Received email booking voucher same day & email to add flight details that I has already added, but did it again anyway. Firstly Click-rental made me pay for a full tank + 31 Euros filling charge! It came to 127 Euros. I filled the car up on less than 70 Euros.
Total rip off & they would not honour what I had booked. Worse was to come. DYS then proceeded to charge me twice for the car. It came to 245 Euros. Their flimsy excuse was I had modified the reservation as I re-added the flight details. Citing the car had doubled in price. Again checked the price when I got home & yes of course is the same 68ish Euros I originally paid. Would hate to see others get conned by this outfit, go somewhere else of repute. Received one email from them & nothing since to respond & put this right, customer support does not exist. Trying to go via bank for refund as paid on CC.

Really do yourself a favour & stay well clear!

Warning! This business wholesales to actual car rental companies and will charge you in full for a car rental with little to no possibility of modifying your reservation. They provide no customer support and make it very difficult to contact them. I was refused a car rental that I was charged for after arriving at my destination and was refused a refund by DoYouSpain. Go directly to the rental companies.

Paid 106 Euro for a car for a week with full insurance. Got to Gold car rental desk at Alicante and was charged another £280. DoYouSpain list their site as the cheapest comparison site and that the money you pay them pays for the car you ordered but it doesn't. Book ONLY with Avis,Hertz or Sixt as their charges are transparent from the start with no nasty surprises. Be Warned... Vehicle hired 6th May 2023 until 13th May 2023 from Alicante Spain.

Doyouspain scammed me out of $391.00. I rented a car through them. When I went to pick it up 4 hrs later than I could, the rental had given my car away. It's fine I was late, so I had to rent another car and pay that company Goldcar a new rental price. However, doyouspain would not return any of my money I had paid for the week $391. They charged the whole amount even though I did not get a car. They robbed me.

Date of experience: December 16,2022

Never rent something here, its a criminal organisation. If you want to loose money or to have trouble with a car then rent here. But i warned you

As others have experienced. Hired a seat ibiza (or similar) car for 326 euros through doyourspain.com also purchasing the platinum insurance! My parents also hired a simialr car for a similar price! Arrived in tenerife and at the okmobility car hire company as directed by doyouspain to be informed as I don't own a credit card I had to pay a further 367 euros (26 euros per day) and I would also have 100euros held on my account. Due to the cost I enquired about cancellation to be informed that I'd loose all the money already paid as they wouldn't issue a refund.
My parents who had also hired a car as holidaying together, had made a mistake on their time collection for the booking, so contacted doyouspain about the mistake over 48hours before we were due to collect the car to be told that the car would still be held for them as there was a 6 hour allowance. When we all arrived at the car hire centre they were informed the car had been marked as cancelled due to no show even though they'd informed doyouspain with plenty of notice! My parents who had a credit card were also then told they could have a car as they had one available to hire but they would also have to pay a further 367euros on the credit card and have a further 100 euros held!
We were completely scammed! I have since contacted doyouspain to be informed that it was all in the payment section on the voucher they sent however I do not see anything regarding paying further in this section. Now I am being ignored by doyouspain and okmobility!
Complete scammers! Avoid both doyouspain and okmobility at all costs

Office closed early on NYE and I was left stranded with a 10 year old at Alicante Airport, no answer on emergency numbers. Had to hire from another car hire operator that was still open 300euro cost. Tried to claim compensation from DoyouSpain and the customer service after care was appalling and they will accept no responsibility or offered any compensation

We reserved a car in Gandia Spain, specifically asking for an automatic, we arrived at Enterprise and they said, "oh, we don't have any automatic cars, we will call you later today or tomorrow when we have one" They never got back to us and have a phone line that goes directly to a full voicemail box.DoYouSpain says all they can do is send an email to Enterprise but they have not responded. TWO WEEK and no response, no refund and no car, but of course they hand no problem charging my credit card over €500

Would give zero stars if I could
Rudest people ever.
Our flight left uk on time but we were redirected before landing as they closed airport due to storms. They just kept screaming at me saying I should have contacted them, when clearly I was unable as I was on a PLANE. Anyway got to destination tired, no car, no refund, no help just rudeness.

I used DYS for 2 car rentals. On each occasion I could not use their website for cancellation of the type of insurance coverage I began with on the initial purchase. The site would cycle back to itself without advancing to any way to address the insurance coverage changes. I had to involve my credit card company to obtain my refunds. There is no actual customer service from DYS.

Indicative of the poor customer service is that 1 month later I received an email regarding my first insurance cancellation and the representative merely stated that I only could cancel if I make the request prior to the pickup time. I exactly did cancel before that date and time. Since, I was reimbursed via my credit card company with in days of the complaint I have no incentive to correspond back to DYS to help them correct their horrific customer service.

Dreddful company, hours on hold. Paid to hire car for 3 days plus the insurance never actaully got to hire the car as the car hire company wanted to charge me extra £140 for the insurance that i had actaully already paid for. Did i mention the cost of the car hire and insurmace id already paid totaled £66, yet they wanted extra £140 for different insurance etc theives

No refund on orginal insurance offered, car hire company did not accept amercian express, or my visa revolut card or my lloyds visa card, or my uk bank card or cash.

So not sure how your meant to pay for the extra double insurance, which if you dont take out then the dont give you car, then no refund from youdospain.

Totall scam, reported them to credit card, who told me they had had many complaints

Very unethical and greedy company, do not allow cancellation or modification booking, my flight was delayed I arrived airport very late, hire company offered another car that I book then, I had a problem getting my car because of my card for excess, hire company charge me extra money to bring car, and I want to cancel my booking but hire company said I should talk with do you Spain, and they do not accept a refund after booking time, at least they should pay rest of money. They do not care about their customers.