DIYMobileRepairReviews 191

Bought a battery from them and it arrived damaged. Shipping box was fine, it was obviously sent out from the shipper damaged. We were denied an exchange because the damage was too obvious?!? They claimed it would have never made it through they extensive quality inspection so it couldn't have possibly shipped out that way and suggested we file a claim with the post office. This company is a joke. They are shady and don't stand behind their products. Take your business elsewhere, it's better to pay a few dollars more and get a quality part than to get a damaged product that they refuse to exchange or repair. I own a repair business and buy A LOT of parts, but will never buy another one from diymobilerepair.

First off, when I was trying to receive help over chat, in the middle of our chat, because it was ONE MINUTE after service hours, I was denied any more service. Also, I ordered a set of very very tiny screws. Clearly cardboard boxes are not fully sealed. They were folded in (not even taped up) bubble wrap. So when I lifted it all the very tiny screws fell into my carpet. It wasn't even properly contained, who's to say screws didn't slip through the cracks of the box during delivery? I was denied a refund because I couldn't return it in 100% condition. But how the $#*! would I do that if I didn't even receive it that way? Not to mention the quality of their touch screens are trash. $#*! this place.

Ordered a Iphone 6 screen repair kit. Screen worked for about a week and then it glitched out and has lines all down right side of the phone screen. They dont provide a telephone number for themselves they make you email them ONLY. They say they have a 30 day return period but dont honor it and also I found a phone number ON THEIR website and the rep that called me back after i opened a chat window on their help page and demanded to be called said that they dont HAVE a number on their website well if they dont have number on their website how did i find it? Their the worst company DO NOT ORDER THEIR CHEAP PARTS probably recycled. And DO NOT EXPECT ANY CUSTOMER service they are the worst by far. STICK WITH AMAZON PRIME!

Ordered a replacement camera for my phone. Process was easy enough. When installed the phone had issues with the camera and wouldn't focus so I contacted the Diymobilerepair customer service team. They were nice enough and suggested several cookie cutter fixes (phone reset, phone wipe, ensure camera is seated, etc.) that had no effect on my problem. The problem I found was that the camera had the top corner smashed either during shipping or before. Couldn't see the issue with the protector over it. Diymobilerepairs company policy is "to not issue return shipping labels" even when the issue is not within the customers control. For the cost of shipping I opted just to find another company to do business with and will continue to do so in the future. One star for poor business policies, 2 stars because they tried to be helpful in a timely manner.