No problem depositing my payment. No confirmation email, no tracking number and no response from repeated email entreaties. Never again.
Customer service is vague and will not reply when requesting a refund. It has been 17 days and it is still "in transit" with no tracking numbers other than a plane icon. Obviously I would not have ordered from China... ever! Never again! Throw your money out the window instead.
We ordered on November 26 and our account says shipment has shipped. We try to find the tracking number and it gives us an error stating page can't be found. They didn't have trouble finding our money for the shirt.
I placed an order for two Halloween themed sweatshirts on August 1st. It says on their website items ship in 1-3 business days. After a couple weeks of not hearing anything from the company, I messaged them. They kept promising me within 2 days, then within 5 days, then within a couple more days. I finally asked for a refund nearly a month after I placed my order, and was replied to with a tracking number. Imagine that. The link to the tracking number is to some sketchy looking site, and doesn't give you any actual information about where your package is, if it even exists. I would be very surprised if these sweatshirts arrive, and even more surprised if they look anything like advertised. I should've done my research before buying.
Oh, and the "customer service agent" told me she applied a $4 credit (I spent $50 on these sweatshirts) to my account, which NEVER happened. I don't trust a company who bold-faced lies to you. This is a scam, plain and simple. Kissing my $50 goodbye.
I found a super cute top for a friend. I tried to purchase, but received an error. I reentered my info band received another error. Funny enough, the funds were taken twice. I attempted to find a phone number to call for order cancellation (times 2). There is NO ACCESSIBLE NUMBER! I called my card company immediately. Then... I read the horrible reviews. I have no review unless you want to see my cut up credit card. I have a 1 star review as zero is not an option.
I did not read the reviews of this company beforehand, my bad. I am trying to get any information on my order and online I receive an autobot answer. If you look at their company website, they do not even have a complete phone number! Terrible.
I ordered two sweatshirts on 8/5 and it said 3-4 weeks for arrival, which is fine. However, on 8/24 I still hadn't received any update or shipping information. I e-mailed the company and they responded right away and provided me a tracking number. I've checked it every day for a week and each time it says "Status not available" or "Parcel not found". Then I clicked on the link from the original e-mail to check my order details, and the link is broken and can't be opened anymore. It's almost as if my order and the shipment vanished into thin air. It's incredibly sketchy. DO NOT ORDER from this company.
They stole a design from an Instagram/etsy artist and is currently using it as one of their graphic sweatshirt. Others and I have asked them to take it down, and though they claim they have the shirt is still visible online on their site. Take it down asap.
I ordered a gift from Diverse Trends in November and paid extra to have expedited shipping. They gladly took my money and I still do not have the product. I was sent a tracking email to track the product through DHL. A label was created on 12/2, many weeks after my order placement. I called DHL and they said the label was created but never scanned so they do not have the product. Diverse Trends customer service is horrible. I cannot get a straight answer.
Absolutely hate that I have to give them one star.
Ordered a shirt the first of May. By the middle of June I was sending emails asking first for updates, then for a refund. I was constantly given tracking numbers that did not work. I was then promised a refund... then a promise that it had shipped. I no longer wanted it. It arrived July 23. Awful quality, just terrible. Once again, I asked for a refund that had been promised. Of course they want me to pay for it. I will, but only after they refund my money. Why put more money in it with zero belief they would ever refund - it is their turn to trust. They offered me $3. Not a typo. So it took almost 3 months to get an inferior shirt for $33. DO NOT fall for their garbage. Walk away.
DO NOT ORDER from this company! Please read the reviews I wish I had! Received one top a month after it allegedly shipped and was nothing at all as pictured! And Have not received the rest of my order! Facebook and Pinterest should be more cautious of who they allow on their sites! And I will most definitely be reporting them! HAHA can not even post without having to give them a star. So even their ratings are fake!
My husband ordered me a sweater for Christmas on 12/8/20 and Christmas has came and gone and nothing. I had a hard time locating this company and finally the tracking number I found shows error on the page. I want either a tracking number to see where my product is or a refund and if I don't get either I will be contacting our credit card company and dispute the charge.
I order 3 quilts & they are Beautiful. Two sea turtles & one fishing. The quilts are very soft. I sent a few Facebook pms asking about the delivery for the quilts & every-time they answered within a day. They are very nice & friendly & very helpful too.
This "company" is a scam! I ordered several items on December 8th. It's been almost a month and nothing! I've emailed them several times asking for an update on my order and for tracking information. They do not respond to emails. The company uses PayPal so I thought it was legit. It's not. Of course, they received their payment within a few days. The receipt said the payment would show up as PAYPAL *FURUIQUANCO.
The receipt shows payment to:
Fu Ruiquan Co., Ltd
*******@bellasforward (this email address does not exist)
A google search of Fu Ruiquan Co., Ltd indicates it is associated with scammers.
Their website is enticing and their products look super cute, but don't be fooled like I was.
I placed my order on 11-20-20 and still have not received it. I have tried to email them, but the email at diversetrends.com does not work. I have my order #, but did not want to provide it on this post.
I will be happy to provide it if I hear back from them?
Don't waste you money. Took way to long to ship and once it finally arrived, I was very disappointed with the quality. The material is extremely thin and shiny like polyester. I'm pretty sure it's thin enough to be see through. This is worth maybe $5 tips, definitely not the $25 with shipping I paid. Learned my lesson and will never order from this company again.
This is a great company, my friend & I ordered the 2 Ballet tops and we both received them very fast. Diverse Trends even contacted us a few times to check if we'd received them it was so easy to communicate and they gave us the tracking numbers as well. We will definitely purchase from them again they're a great Sure. Xx
I absolutely love my Christmas Quilt. It is made very well and exactly as described. Shipping was not long. Perfect for sleeping and keeping warm, also perfect for snuggling under to watch Hallmark Christmas Movies.
Save your money and DO NOT ORDER from Diverse Trends. Cheap materials and very poor quality. Pictures on a blanket I ordered are backwards and upside down. Was told the are "inverted". Flawed product, wanted to return. Was offered a 6 dollar credit. Will cost more than purchase to return. So bye bye money. Protect yourself and others from this kind of sketchy webstes
They stole my wife's exact designs off her Etsy shop. A design that she personally took the time to create and worked hard on. They flat out stole it and did not respond to our inquiries. Sad but all there other reviews speak towards the type of company they are. Most if not all Designs are taking from other sellers on different Platforms. Stay Away!
Hi Joseph D
Thank you for your message and so sorry to hear that.
All of our photos are from our factory.
If you find any photo the same as your wife's designs, could you please show us in a photo so that we can check soon?
If there have any more request, please kindly contact us via email address: service@diversetrends.com
Have a nice day.
Yours Sincerely,
Customer Service Department
Answer: I think it's a legit Chinese company. Very poor quality
DiverseTrends has a rating of 1.4 stars from 40 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DiverseTrends most frequently mention customer service and tracking number. DiverseTrends ranks 244th among Bedding sites.
Tina
Thank you for your order in our shop.
Your order shipped into 2 parcels and both arrived in your country, you will get them in a few days.
We have emailed you the tracking information in detail, please check your inbox.
If there have any more request, please kindly contact us via email address: service@diversetrends.com
Yours Sincerely,
Customer Service Department