• DiverseTrends

DiverseTrends

Overview

DiverseTrends has a rating of 1.82 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DiverseTrends most frequently mention customer service, and tracking number problems. DiverseTrends ranks 178th among Bedding sites.

  • Service
    9
  • Value
    5
  • Shipping
    8
  • Returns
    4
  • Quality
    5
5
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I have been going back and forth with their customer service and all I want is to me refunded.
  • Save your money and DO NOT ORDER from Diverse Trends.
How would you rate DiverseTrends?
Top Positive Review

“Fantastic”

Tracey -.
6/19/20

This is a great company, my friend & I ordered the 2 Ballet tops and we both received them very fast. Diverse Trends even contacted us a few times to check if we'd received them it was so easy to communicate and they gave us the tracking numbers as well. We will definitely purchase from them again they're a great Sure. Xx

Top Critical Review

“Still waiting on purchase to arrive!”

Elaine H.
6/4/20

I ordered a shirt for my friend's 40th birthday on 4/29/20 and I STILL have not received it. I keep checking the tracking and it show's it has been sitting at the Los Angeles airport since May 16th. I have been going back and forth with their customer service and all I want is to me refunded. They said they opened a case with the shipping company. They will only refund my purchase if it was lost. Absolutely ridiculous!

Reviews (39)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (6) not order (3)
Thumbnail of user elaineh334
1 review
0 helpful votes
June 4th, 2020

I ordered a shirt for my friend's 40th birthday on 4/29/20 and I STILL have not received it. I keep checking the tracking and it show's it has been sitting at the Los Angeles airport since May 16th. I have been going back and forth with their customer service and all I want is to me refunded. They said they opened a case with the shipping company. They will only refund my purchase if it was lost. Absolutely ridiculous!

Thumbnail of user dtd3
DT d. – DiverseTrends Rep

Hi Elaine
Thank you for your order and so sorry to hear that.
We never let any of our customers lost money in our shop.
Could you please provide your order number so that we can check the location of the parcel for you soon?

If there have any more request, please kindly contact us via email address: service@diversetrends.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Customer Service Department

Thumbnail of user agaz1
1 review
3 helpful votes
April 30th, 2020

This "company" is a joke.
Zero customer service! Customer servuce in communist Poland was better (although non existent). I have to file dispute with my credit card company that how bad this experience was. Stupid Facebook should checks the adds they are taking money for, ugh.
Here beliw is a picture of nothing because that's exactly what I got from this company

Thumbnail of user dtd3
DT d. – DiverseTrends Rep

Hi Aga
Thank you for your order and so sorry to hear that.
We never let any of our customers lost money in our shop.
Could you please provide your order number so that we can check for you soon?

If there have any more request, please kindly contact us via email address: service@diversetrends.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Customer Service Department

Thumbnail of user lisar1346
1 review
0 helpful votes
December 29th, 2020
Verified purchase

Customer service is vague and will not reply when requesting a refund. It has been 17 days and it is still "in transit" with no tracking numbers other than a plane icon. Obviously I would not have ordered from China... ever! Never again! Throw your money out the window instead.

Tip for consumers:
Do not order. You will probably never receive it and they ignore refund requests.

Products used:
Never received

Service
Shipping
Thumbnail of user tinac454
1 review
1 helpful vote
July 6th, 2020

DO NOT ORDER from this company! Please read the reviews I wish I had! Received one top a month after it allegedly shipped and was nothing at all as pictured! And Have not received the rest of my order! Facebook and Pinterest should be more cautious of who they allow on their sites! And I will most definitely be reporting them! HAHA can not even post without having to give them a star. So even their ratings are fake!

Thumbnail of user dtd3
DT d. – DiverseTrends Rep

Tina
Thank you for your order in our shop.
Your order shipped into 2 parcels and both arrived in your country, you will get them in a few days.
We have emailed you the tracking information in detail, please check your inbox.
If there have any more request, please kindly contact us via email address: service@diversetrends.com

Yours Sincerely,
Customer Service Department

Thumbnail of user josephd789
1 review
2 helpful votes
June 10th, 2020

They stole my wife's exact designs off her Etsy shop. A design that she personally took the time to create and worked hard on. They flat out stole it and did not respond to our inquiries. Sad but all there other reviews speak towards the type of company they are. Most if not all Designs are taking from other sellers on different Platforms. Stay Away!

Thumbnail of user dtd3
DT d. – DiverseTrends Rep

Hi Joseph D
Thank you for your message and so sorry to hear that.
All of our photos are from our factory.
If you find any photo the same as your wife's designs, could you please show us in a photo so that we can check soon?
If there have any more request, please kindly contact us via email address: service@diversetrends.com
Have a nice day.
Yours Sincerely,
Customer Service Department

Thumbnail of user tracey2
1 review
0 helpful votes
June 19th, 2020

This is a great company, my friend & I ordered the 2 Ballet tops and we both received them very fast. Diverse Trends even contacted us a few times to check if we'd received them it was so easy to communicate and they gave us the tracking numbers as well. We will definitely purchase from them again they're a great Sure. Xx

Thumbnail of user tonyb674
1 review
0 helpful votes
December 9th, 2020

I ordered a gift from Diverse Trends in November and paid extra to have expedited shipping. They gladly took my money and I still do not have the product. I was sent a tracking email to track the product through DHL. A label was created on 12/2, many weeks after my order placement. I called DHL and they said the label was created but never scanned so they do not have the product. Diverse Trends customer service is horrible. I cannot get a straight answer.

Thumbnail of user sophieg66
1 review
0 helpful votes
December 4th, 2020

I found a super cute top for a friend. I tried to purchase, but received an error. I reentered my info band received another error. Funny enough, the funds were taken twice. I attempted to find a phone number to call for order cancellation (times 2). There is NO ACCESSIBLE NUMBER! I called my card company immediately. Then... I read the horrible reviews. I have no review unless you want to see my cut up credit card. I have a 1 star review as zero is not an option.

Thumbnail of user katiek153
1 review
0 helpful votes
November 18th, 2019

Love these tanks, no ironing needed, fit well, colours great, delivery about 15 business days, have ordered a couple of times now and always arrived

Thumbnail of user jonh388
1 review
0 helpful votes
February 16th, 2021

I did not read the reviews of this company beforehand, my bad. I am trying to get any information on my order and online I receive an autobot answer. If you look at their company website, they do not even have a complete phone number! Terrible.

Tip for consumers:
go somewhere else

Products used:
jacket

Service
Shipping
Thumbnail of user dahliab6
1 review
0 helpful votes
January 8th, 2021

They stole a design from an Instagram/etsy artist and is currently using it as one of their graphic sweatshirt. Others and I have asked them to take it down, and though they claim they have the shirt is still visible online on their site. Take it down asap.

Service
Value
Shipping
Returns
Quality
Thumbnail of user debr152
1 review
0 helpful votes
January 4th, 2021

This "company" is a scam! I ordered several items on December 8th. It's been almost a month and nothing! I've emailed them several times asking for an update on my order and for tracking information. They do not respond to emails. The company uses PayPal so I thought it was legit. It's not. Of course, they received their payment within a few days. The receipt said the payment would show up as PAYPAL *FURUIQUANCO.
The receipt shows payment to:
Fu Ruiquan Co., Ltd
*******@bellasforward (this email address does not exist)
A google search of Fu Ruiquan Co., Ltd indicates it is associated with scammers.
Their website is enticing and their products look super cute, but don't be fooled like I was.

Tip for consumers:
Payments are being redirected to someone other than Diverse Trends. That entity comes up as fraudulent. It would have been nice to know where the payment was going BEFORE the payment was made so that it could be researched.
I’m surprised PayPal wants to be associated with a fraudulent company. It’s misleading that the company uses PayPal. Most people trust PayPal.

Products used:
Shirts/sweatshirts

Service
Thumbnail of user wadeb78
1 review
0 helpful votes
December 16th, 2020

We ordered on November 26 and our account says shipment has shipped. We try to find the tracking number and it gives us an error stating page can't be found. They didn't have trouble finding our money for the shirt.

Thumbnail of user alainag12
1 review
1 helpful vote
September 7th, 2020

I placed an order for two Halloween themed sweatshirts on August 1st. It says on their website items ship in 1-3 business days. After a couple weeks of not hearing anything from the company, I messaged them. They kept promising me within 2 days, then within 5 days, then within a couple more days. I finally asked for a refund nearly a month after I placed my order, and was replied to with a tracking number. Imagine that. The link to the tracking number is to some sketchy looking site, and doesn't give you any actual information about where your package is, if it even exists. I would be very surprised if these sweatshirts arrive, and even more surprised if they look anything like advertised. I should've done my research before buying.

Oh, and the "customer service agent" told me she applied a $4 credit (I spent $50 on these sweatshirts) to my account, which NEVER happened. I don't trust a company who bold-faced lies to you. This is a scam, plain and simple. Kissing my $50 goodbye.

Thumbnail of user samuelr203
1 review
0 helpful votes
December 26th, 2020

My husband ordered me a sweater for Christmas on 12/8/20 and Christmas has came and gone and nothing. I had a hard time locating this company and finally the tracking number I found shows error on the page. I want either a tracking number to see where my product is or a refund and if I don't get either I will be contacting our credit card company and dispute the charge.

Tip for consumers:
Don’t use this website

Products used:
Sweater

Service
Shipping
Thumbnail of user williamk1098
2 reviews
0 helpful votes
January 12th, 2021

I ordered 4 items and got 1 items a month later and never got the rest. Waited over 7 weeks and never received them. Go somewhere else.

Tip for consumers:
Go somewhere else

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasonn230
1 review
0 helpful votes
June 18th, 2020

I order 3 quilts & they are Beautiful. Two sea turtles & one fishing. The quilts are very soft. I sent a few Facebook pms asking about the delivery for the quilts & every-time they answered within a day. They are very nice & friendly & very helpful too.

Thumbnail of user ashleyg448
1 review
1 helpful vote
August 31st, 2020

I ordered two sweatshirts on 8/5 and it said 3-4 weeks for arrival, which is fine. However, on 8/24 I still hadn't received any update or shipping information. I e-mailed the company and they responded right away and provided me a tracking number. I've checked it every day for a week and each time it says "Status not available" or "Parcel not found". Then I clicked on the link from the original e-mail to check my order details, and the link is broken and can't be opened anymore. It's almost as if my order and the shipment vanished into thin air. It's incredibly sketchy. DO NOT ORDER from this company.

Thumbnail of user debbieh679
1 review
0 helpful votes
January 11th, 2021

I order a sweatshirt on 10/23 for my daughter's birthday on 11/20. Today, January 11,2021, it finally arrived but only after I had contacted them twice threatening to report them to the BBB. The sweatshirt is cute (Dunkin Junkie) but is not a fleece and has a slick feel to it. Letters are heat pressed on. Will see how it washes. Didn't realize I could buy something similar locally at the time of order.

Tip for consumers:
Extensive shipping time of 3 months.

Products used:
Sweatshirt

Service
Value
Shipping
Quality
Thumbnail of user alyssal116
1 review
0 helpful votes
February 8th, 2021
Verified purchase

I purchased a sweatshirt here but it ended up being a long sleeve. Super thin and NOTHING like it was pictured. All of their designs are edited onto the products so don't expect it to look anything like it. PLUS it took 30 days for my order to be delivered.

ANYWAYS, I obviously requested a refund for my order. (Oh, did I mention, one of the items I ordered was also missing from the package.) First they tried to convince me to take $8 compensation instead of return, saying it will be a hassle for me to send it back. I'm sorry... what? I spent $65 on my order and you're trying to compensate me $8 for the crap you sent me? No thanks. I'll take that extra time to ship it back. I ship it back and cover the return shipping cost with the tracking as they instructed. And once it's delivered they said they would refund me. But NOPE, two days passed and I had to reach out to them to see if they issued my refund. THEN THEY TRY TO SCAM ME, by saying there is a stain and they can't resell it so I they're only offering 70% off.

At this point I am freaking pissed off. I'm reporting it to my credit card company and disputing the charge because this company obviously has no morals and just trying to keep as much money as they can for a product that is NOT what the advertise at all.

STAY AWAY! FAR FAR AWAY!

Tip for consumers:
DONT SHOP FROM THIS SITE

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicolea658
1 review
0 helpful votes
March 18th, 2021

This website STEALS artwork and designs from hardworking artists and small businesses that do not give permission for them to use. DO NOT support or purchase from this website. If there is a design you like please find the artist that they STOLE the design from and buy from their shop NOT this one.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sallyc236
1 review
3 helpful votes
February 13th, 2020

We have been playing email tag for 2.5 months so far trying to get an order that was for Christmas and is now for Presidents day. The order was shipped from China (that should tell you about the quality, If it ever shows up) and wound up at the wrong address, in the wrong state. Maybe not their fault, but you'd think they'd have tried to fix it immediately. Not this company, They kept stating to wait, it was out being delivered. The tracking data THEY sent us showed it but no effort was made to fix the obvious problem. After all the mistakes, I'm convince that this "company" is not an actual company. It's got to be an inexperienced homemaker with a nice website and no support system or business knowledge. I don't like bad mouthing small business, but this is something people need to stay away from. I don't believe it is a scam, but it needs to get out of business. I wouldn't recommend this site to someone I didn't like. Please stay away

Thumbnail of user dtd3
DT d. – DiverseTrends Rep

Hi Sally
Thank you for your order and so sorry to hear that.
We never let any of our customers lost money in our shop.
Could you please provide your order number so that we can check the location of the parcel for you soon?

If there have any more request, please kindly contact us via email address: service@diversetrends.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Customer Service Department

Thumbnail of user michaeln969
1 review
1 helpful vote
August 14th, 2020

Absolutely hate that I have to give them one star.
Ordered a shirt the first of May. By the middle of June I was sending emails asking first for updates, then for a refund. I was constantly given tracking numbers that did not work. I was then promised a refund... then a promise that it had shipped. I no longer wanted it. It arrived July 23. Awful quality, just terrible. Once again, I asked for a refund that had been promised. Of course they want me to pay for it. I will, but only after they refund my money. Why put more money in it with zero belief they would ever refund - it is their turn to trust. They offered me $3. Not a typo. So it took almost 3 months to get an inferior shirt for $33. DO NOT fall for their garbage. Walk away.

Thumbnail of user dissatisfiedc82
1 review
0 helpful votes
December 6th, 2020

I ordered a sweatshirt in October and it's December and no sweatshirt. Their customer service is non exist. No real tracking available and in today's world of COVID, this shipment has been sitting in China for over a month which is not safe. If I get a refund, it will be a miracle. Thank goodness it was only $30. Again, DO NOT ORDER FROM THIS COMPANY!

Thumbnail of user mistyw60
1 review
0 helpful votes
January 7th, 2021

I placed my order on 11-20-20 and still have not received it. I have tried to email them, but the email at diversetrends.com does not work. I have my order #, but did not want to provide it on this post.
I will be happy to provide it if I hear back from them?

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user dtd3
DT d.

How do I know I can trust these reviews about DiverseTrends?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about DiverseTrends?