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41 reviews
93 helpful votes
Cable & Wireless > Bartel > Lime > Flow.... no matter the name, you have been ripping off people for decades and still won't change.

Recently signed up for a prepaid line just as a backup and only to find out that I now have $0 on it (despite not using it in the 6 months I had it). Contacted your live ...or "lied" chat and was told by Rochelle that after a while that it is no longer valid. I informed her that Digicel at least gives a full year rather than a few months. She adamantly disagreed and that they're both the same then abruptly ended the chat. Typical Flow customer service!

Immediately went to Digicel's live chat where they also confirmed it's 1 year.

So, Flow once again, (1) STOP trying to rip off people... (2) Educate your staff.... and (3) Make sure they know about customer service before hiring every and anybody!

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