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Direct Unlocks has a rating of 3.4 stars from 1,462 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and new phone. Direct Unlocks ranks 5th among Unlocked Phones sites.
Proactively asks for customer feedback
This company responds to reviews, but usually not within the first month
22,048 reviews
No positive highlights yet
As many reviews stated skeptical about device becoming unlocked, since I spent over 100 hrs on the phone with Xfinity to get them to unlock my Motorola Ace one 5. Three years later I seen this app service and thought I why not. Please read the app tabs print to be aware of service & unlocking code fees ( from carrier). The great news is the staff was communicative assuring to wait the suggested time to unlock divice. So I did and they held true to their service word. Thank you, we are using the phone with a new carrier.
This is a scam. Please don't waste your time or money by visiting this site. Nowhere on their advertising page does it mention that you will be charged an additional $50.00 to complete the service. When I asked for a refund, they hit me with some nonsense about agreeing to the terms on the checkout page. I am extremely disappointed at this slick way of tricking people into spending some initial money upfront while charging you an additional fee to complete the full service.
As many reviews stated skeptical about device becoming unlocked, since I spent over 100 hrs on the phone with Xfinity to get them to unlock my Motorola Ace one 5. Three years later I seen this app service and thought I why not. Please read the app tabs print to be aware of service & unlocking code fees ( from carrier). The great news is the staff was communicative assuring to wait the suggested time to unlock divice. So I did and they held true to their service word. Thank you, we are using the phone with a new carrier.
I would like to take this time to thank you all for such a successful service. DirectUnlocks helped me out so much and I really appreciate it.
The website was very easy to navigate and very fast. I was able to unlock my 11 max pro with at&t for under $400. Which with AT&T it would of been higher.In 1-3 days (because I did it on a weekend) my phone was unlocked and ready for me to use I've actually recently told friends about Direct unlock and 2 are already using them as well. I recommend 10/10🙂
Nadia J. Lindsey
The most convenient way for me to get my phone unlocked.
The most convenient way for me to get my phone unlocked.
Hello Nadia,
Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that our service at DirectUnlocks has met your expectations and that you found the website easy to use and efficient. It's rewarding to know that your iPhone 11 Pro Max was unlocked quickly, and you considered the service to be of better value compared to going directly through AT&T.
Your recommendation means the world to us, and it's wonderful to hear that your friends have also decided to use our services. We strive to provide convenience and quality, and we're glad we could deliver that to you.
If you or your friends ever have any questions or need further assistance, we're here to help. Enjoy your newly unlocked phone and the freedom it brings!
Warm regards,
Charlotte
DirectUnlocks Support Team
Initially, I had reservations due to the considerable amount of negative feedback concerning locked devices. However, the positivity and reassurance provided by Direct Unlocks' team were instrumental in my decision to proceed with the service.
Their team maintained an optimistic attitude throughout the process, which was greatly appreciated, especially considering the possibility of failure. I am pleased to report that the unlocking was successful, and my device is now functioning flawlessly with my preferred service provider.
Thank you once again for your dedication and excellent customer service.
Hello Bruce,
We're thrilled to hear about your positive experience with the unlocking service and truly appreciate the time you took to share your feedback. It's rewarding to know that our team's optimism and dedication played a significant role in your satisfaction. We're delighted that your iPhone XR is now working seamlessly with your service provider of choice. Your acknowledgement of our efforts means a lot to us.
Thank you for choosing Direct Unlocks, and if you ever need assistance in the future or have any friends or family who could benefit from our services, we're here to help. Have a fantastic day enjoying your unlocked device!
Warm regards,
Charlotte
Before making payment, I read reviews from customers and all of them gave very positive reviews which reduced my suspicion about this service. To unlock the phone, five days were asked. Interesting thing is, it is easy to track. It took six days for fixing because it seemed to be complicated. However they acknowledged for delay. I am so happy because I am enjoying network from different countries.
Thank you very much
Hello Antony,
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that our tracking system made the process convenient for you and that you're now able to enjoy your iPhone SE on various networks around the world.
We apologize for the slight delay and are grateful for your understanding regarding the complexities involved in unlocking your device. At Direct Unlocks, we always strive to meet our delivery times, but occasionally things can take a tad longer to ensure everything is done correctly and to your satisfaction.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Enjoy your unlocked phone and the freedom it brings!
Warm regards,
Charlotte
Thought at first "oh gee look another rip off site". Had to pay 2 different fees THEN wanted 200 for the premium unlock! But faster and BETTER than expected my iPhone 14 was unlocked without any hassle at all! (To be fair the phone was under contract & still a win)! Worth every penny! 🚀🔥
Hello there!
Thank you for taking the time to leave your review. I'm thrilled to hear that your iPhone 14 Pro Max is now successfully unlocked, especially considering it was under contract—that's definitely a win in our books too! 😊
It's great to see that you recognized the value of our service after the initial concern regarding the fees. We strive to be transparent with our costs, and as noted on our website, there is an Eligibility Check followed by an Unlocking Payment for our services. Plus, for some tougher cases, the Premium Service is available to ensure we can tackle even those under contract, like yours.
We're here anytime you need our services again, and we aim to provide the same level of swift and effective service you experienced. Should you or your friends need assistance unlocking any other phones in the future, remember, we've got you covered!
Have a fantastic day with your unlocked device! 🎉📱
Best regards,
Charlotte
I was skeptical at best when I found Direct Unlocks via a Google search, my bank even flagged the purchase as suspicious... But I took the risk anyway, and could not be happier! Took a few days to get my schedule to align with the technician from India, but once connected it took him less than 10 minutes to get my Verizon phone unlocked and working on the Total Wireless Sim. Was a little pricey for the live technician service, but still saved me from having to buy the same phone from Total for $499...
Hello Brian,
Thank you so much for taking the time to share your experience with Direct Unlocks! We understand the initial hesitation and appreciate you placing your trust in us. It's great to hear that the process was swift and successful once you connected with our technician. Your feedback on the value of our service is very important, and we're delighted that we could help you avoid the need to purchase a new phone.
If you require any further assistance or have any more questions in the future, don't hesitate to reach out. Thank you for choosing Direct Unlocks!
Warm regards,
Charlotte
No inicio fiquei um pouco preocupado com a credibilidade, pois tive que efetuar dois pagamentos sem ter uma garantia. Mas a Direct Unlocks foi me atualizando do andamento do processo de desbloqueio, passo a passo. E realmente cumpriram com o prometido, estou com meu IPhno 11 desbloqueado. Estou muito feliz, e com certeza quem precisar dos serviços da Direct Unlocks podem realizar com a maior tranquilidade. Nota 1000!
Olá James, Obrigado por reservar um tempo para deixar uma avaliação tão positiva e detalhada! Ficamos muito felizes em saber da sua satisfação com o serviço de desbloqueio do seu iPhone 11 Pro da Nextel México. É maravilhoso saber que as atualizações passo a passo que fornecemos lhe deram tranquilidade e que no final você ficou feliz com o resultado. Sempre nos esforçamos para oferecer um processo claro e direto, e é fantástico que você tenha conseguido desbloquear seu telefone com confiança. Obrigado por reconhecer nossos esforços com uma "Classificação 1000!" Se você ou alguém que você conhece precisar de nossos serviços no futuro, tenha certeza de que estamos comprometidos em fornecer uma experiência transparente e confiável do início ao fim. Atenciosamente, Carlota
This is a scam. Please don't waste your time or money by visiting this site. Nowhere on their advertising page does it mention that you will be charged an additional $50.00 to complete the service. When I asked for a refund, they hit me with some nonsense about agreeing to the terms on the checkout page.
I am extremely disappointed at this slick way of tricking people into spending some initial money upfront while charging you an additional fee to complete the full service.
Hello,
Thank you for taking the time to share your feedback with us. I'm really sorry to hear about the confusion and disappointment you've experienced with the additional charge. I can understand how frustrating unexpected costs can be.
To clarify, the eligibility check is a separate process that is necessary to determine if the phone can be unlocked, and this cost is incurred at the beginning of the service. If the phone is eligible for unlocking, there is an additional unlocking payment required to complete the service, as outlined on the checkout page before you complete your purchase.
We always aim to be transparent and provide all the relevant information upfront, so our customers can make informed decisions before proceeding with any service. If there's anything further I can do to assist you and improve your experience, please let us know. We value your patronage and are committed to ensuring your satisfaction.
Best regards,
Charlotte
The website is vague abd full of hidden fees. They won't allow you to pay with credit and make you pay with debit so that it's harder to get your money back from your bank. 100% scam, fraud and extortion. The average unlock, from them, is over $200. They made me pay $28.99, $50, then tried to make me pay $193. It's not worth it.
Hello,
Firstly, I want to thank you for bringing your concerns to our attention. It's essential for us to hear feedback, and we're here to clarify any confusion regarding our payment and fee structure.
I'm truly sorry to hear that you feel the fees were not transparent. Please allow me to explain the payments you've highlighted. The initial charge of $28.99 is for the Eligibility Check, which is a necessary step to ensure your phone can be unlocked. The subsequent $50 payment is likely for the Unlocking Payment, which is part of our service process. As outlined on our checkout page, all potential costs are disclosed before purchase to ensure our customers can make informed decisions.
We strive to offer a competitive service, and in some cases, depending on the network and phone's status, additional charges may be necessary. The amounts you've mentioned seem to relate to a Premium Service, which applies to specific situations such as unlocking an iPhone that is harder to unlock due to network restrictions.
I understand the costs might come as a surprise if the details were not reviewed at the point of purchase, but please rest assured, they are stipulated in our terms and conditions, and we are committed to providing a genuine service.
It seems like your request is currently awaiting payment, and we encourage you to continue with the process. Remember, we are here to assist you every step of the way and are eager to ensure your experience ends in satisfaction.
Without your IMEI, unfortunately, I cannot provide specific information about your order. For personalized support and assistance with any further questions or to proceed with your unlock, please use the Live Support feature on your tracking page, as our team is ready to offer any necessary guidance.
We genuinely hope we can turn this experience into a positive one for you.
Best regards,
Charlotte
Initially I had some concerns with the payments, as I had to make two and then wait two days for the unlocking of my cell phone. However, I must say that I highly recommend it. The wait was worth it, as it is an excellent service and now I can use my phone with other phone companies. Besides, if I'm traveling, I can also use it in another country. I already did the test and it worked very well. Thank you very much.
Hello Roger,
Thank you so much for taking the time to leave us this positive review! We're absolutely delighted to hear that your Galaxy Z Flip5 is now unlocked and ready for use with other carriers and abroad. It's great to know that the service met your expectations and that you're enjoying the newfound freedom with your phone.
We understand that the process might have seemed a bit lengthy and involved multiple payments, but we're so glad to see that you found it to be worth the wait. At Direct Unlocks, we strive to provide clear information about our unlocking process and any associated costs, as detailed on our checkout page, including the initial Eligibility Check followed by the Unlocking Payment.
We really appreciate your recommendation and if you ever need our services again or have any questions, don't hesitate to get in touch. Enjoy your travels and the flexibility of using your phone with any network!
Warm regards,
Charlotte
This company is the biggest scam ignore all them fake reviews you'll wait 7 days to get a letter saying they can't unlock it and you'll only get $80 in credit they won't even give you a refund after lying about their services not to mention they charge you $30 then $50 after you pay the $30 so if you decide to cancel you just got scammed out of $30 this company should be shut down and every single employee should be sued down to their last penny.
Products used:
Absolutely nothing
Hello Colton,
I'm truly sorry to hear about the disappointment with the service you've experienced. It's never our intention to leave you feeling this way. We strive to be transparent with our process, which includes an Eligibility Check at $28.99, and if eligible, a further Standard Unlock fee of $50.00. These steps are outlined on our checkout page and are part of ensuring we provide the right service for your needs.
Regarding your order status of "Hard-Locked," I understand this is frustrating. According to our "Refund Policy," hard-locked phones, by the carrier, do not qualify for a refund but we do issue a credit note as outlined:
"Any unlocks which come back as Hard-Locked by the network will be refunded in the form of a Credit Note, due to the amount of work required in attempting to perform this unlock."
I can confirm that since you've paid for both the Eligibility Check and the Standard Unlock, you have been issued a credit note, which can be used against a different service in the future. While a cash refund isn't possible in this scenario, the credit note is our way of acknowledging the situation and still offering value for the services rendered.
I'd like to encourage you to continue the process and use your credit note for any of our other services that may benefit you. If there's anything specific I can assist you with, or if you have further inquiries, do feel free to reach out. We truly value your business and the opportunity to make this right for you.
Warm regards,
Charlotte
Direct Unlocks got my A13 phone SIM unlocked by Samsung's remote service. I was surprised that it got done rather quickly and without a hitch. Definitely will recommend and use again in the near future. Very pleased with the end result.
Hello Raymond A. Lopez,
Thank you for leaving us your positive feedback! It's fantastic to hear that your Galaxy A13 5G was unlocked swiftly and seamlessly with our remote service. We strive to provide efficient and effective solutions, so it's rewarding to know that we have earned your recommendation and that you would consider using our services again.
Should you need any more assistance in the future or have friends and family looking to unlock their devices, we're here to help. Enjoy your newly unlocked phone!
Best regards,
Charlotte
Phone locked out after a factory reset. Pay about 100 to unlock with their service and what do you know only after getting my 100 do they 'uncover' it will need another 300. I gave it up and the phone was unlocked but it felt quite bad how they could not 'know' this upfront and just be honest then. In the end it worked out but leaving a bad taste in my mouth and let my experience serve as a warning to you. The money and big words they throw around up front to hook you may be followed by having to follow with significant more money to get there.
Recommended by a friend.
What a stupid question. What do you think.
Hello William,
Thank you for taking the time to share your thoughts. We understand your concerns about the additional costs associated with unlocking your iPhone 13 Pro Max and appreciate that the process left you feeling frustrated. As laid out on our website, each phone first requires an Eligibility Check, with subsequent Unlocking Payment. These steps are necessary to ensure that the unlock process goes smoothly and successfully.
We always strive to provide clear information upfront during the checkout process, and we’re genuinely sorry to hear that this aspect did not meet your expectations. Your feedback is invaluable to us, and we will take it into consideration as we continually work to improve our services.
We're pleased to hear that your phone was ultimately unlocked and sincerely hope that you can now enjoy the full benefits of using your iPhone 13 Pro Max across different networks. Our goal is to ensure that every customer ends their journey with us on a positive note.
Should you require further assistance or have any additional feedback, please don't hesitate to get in touch with us.
Best regards,
Charlotte
Not sure if it was unlocked. So give 3 stars for lack of clarity
My phone was unlocked 6 days earlier than quoted. Very easy very helpful. I will definitely use them again in the future.
Hello Ryan Reeves,
Thank you so much for leaving us a positive review! We're thrilled to hear that your iPhone 15 Pro was unlocked earlier than expected and that you found our service easy and helpful. Your satisfaction is our top priority, and we look forward to assisting you again in the future. Should you need any more help or have any questions, don't hesitate to reach out.
Warm regards,
Charlotte
Best unlocking service ever! And only took a few days! Very pleased with my purchase now I can use my new iPhone 15 on any carrier!😎
Friend told me about them
Make my phone more valuable
Hi Trent,
We're thrilled to hear that you're satisfied with the unlocking service for your iPhone 15 and that it was completed in just a few days! Thank you for choosing us on your friend's recommendation. It's great to know your phone's value has increased with the new carrier flexibility. If you need any further assistance or have any more questions, feel free to reach out.
Enjoy your newly unlocked iPhone!
Best,
Charlotte
Fue muy facil el proceso, hace los cobros paso a paso y es confiable, sobre los tiempos de verificación son muy rápidos ya que te muestra una lista con todas las especificaciones y el avance del desbloqueo, al momento de hacer el segundo pagos ya es para el desbloqueo final y me decía que en 3 días y ciertas horas se hará, pero en realidad fue muy rápido y satisfactorio el resultado, hasta el momento no he tenido ningún inconveniente con este resultado. Estoy muy satisfecha.
Hola Nanci Rosas, Muchas gracias por tomarte el tiempo de dejarnos una reseña. Estamos encantados de conocer su experiencia positiva con el rápido y satisfactorio proceso de desbloqueo de su iPhone XR de AT&T USA. Nuestro objetivo es brindar un servicio eficiente y fluido, y es fantástico saber que hemos cumplido con sus expectativas. Disfrute de su teléfono recién desbloqueado y, si tiene más preguntas o necesita ayuda en el futuro, ¡estamos aquí para ayudarlo! Saludos cordiales, Carlota
Their terms and service agreement is not clear. They have a small fee that they pull you in with where they say they are unlocking the phone, but afterward, once you are on the hook, there is an additional MUCH larger fee they charge to actually do the unlock. The first one was a "unlock checkup" to see if your phone was eligible to use their service. Then, they make you wait a few weeks for the unlock only to tell you that your phone is actually unlock-able. In addition, their refund is actually only a credit to use on their site. Absolutely dishonest "service".
Tip for consumers:
All the positive reviews that constantly pop up on the bottom as you are on the site seem a little suspect.
Products used:
Attempted a phone unlock, which they made me wait on, then basically said "oops, I guess it doesn't work".
Hello Derek,
Firstly, I'd like to thank you for your feedback. It's essential to hear about all of our customers' experiences, positive or otherwise, as it helps us to ensure our service is as clear and transparent as possible.
I understand you're frustrated with the process and fees associated with our unlocking service. Our goal is certainly not to mislead our customers, and we strive to be upfront about all potential costs. The initial fee you paid was for an Eligibility Check to ensure your iPhone SE could be unlocked from StraightTalk USA. Once an iPhone is confirmed as eligible, the second payment is for the actual Standard Unlock. Details of these two stages and their costs are provided before any payment is taken, as outlined on the checkout page.
Our terms make it clear that the Eligibility Check is non-refundable, as it is a service that is conducted immediately upon payment. However, we do understand that the unlocking process can sometimes be prolonged and may not result in a successful unlock for phones that are found to be "Hard-Locked."
Regarding your phone's "Hard-Locked" status, as per our policy, standard services that fail because the phone is hard-locked by the network will be refunded in the form of a Credit Note, as reflected in the policy statement:
"7.5 Any unlocks which come back as Hard-Locked by the network will be refunded in the form of a Credit Note, due to the amount of work required in attempting to perform this unlock."
While I can't offer a monetary refund, you do have a credit note that can be used against different services on our site in the future. We value your business and would be keen to resolve any issue with your current phone or help unlock a different device when you're ready.
If you have any additional questions or concerns, please don't hesitate to reach out. My goal is to ensure that your experience with us ends on a positive note.
Warm regards,
Charlotte
Cant get money back. They wanted 260€ to unlock. Support is an AI chat bot. No human is available. This scammers need to be sued! Every site is full of fake reviews! Attached you see the bot admitting its an AI.
Tip for consumers:
I'd like to sue the company :)
Products used:
Unlocking a IMEI carrier locked iPhone 12 but did not work with the scam company
Hello Fabio,
I’m sorry to hear about your dissatisfaction with our service thus far, and I appreciate your feedback. I understand you’re concerned about the cost and the support experience, and I'm here to ensure we address your concerns thoroughly.
Regarding the additional payment of €260 for the unlocking service, I want to clarify that unlocking an iPhone, particularly from certain networks, can sometimes require a more complex process, which we refer to as the Premium Service. This service may be necessary if your device didn't meet specific criteria outlined during the Eligibility Check, as noted during the checkout process.
I see you have paid €5.99 for the Eligibility Check, which is the initial step in our unlocking process to ensure your iPhone is suitable for unlocking. The Eligibility Check fee helps to cover the costs of the various checks we perform, including ensuring the phone is not reported lost or stolen, checking the correct network, and determining phone status, among others. As per our terms, this fee cannot be refunded, as detailed in the terms and conditions section 7.3.
Your current status indicates that we are awaiting your decision to proceed with the Unlocking Payment to move forward with completing your iPhone unlock. If you decide to go through with the unlocking process, our team will guide you every step of the way. While it is true that we rely on automated systems to manage initial customer inquiries efficiently, please be assured that we also have a dedicated team ready to help you with more complex issues or specific concerns.
We aim to resolve all customer issues to their satisfaction, and I would like to help elevate your experience with us. I encourage you to continue the unlocking process, as this would be the best way to get the result you need for your iPhone 12. If you have any questions or if there's anything specific you would like to discuss, please let us know.
Kind Regards,
Charlotte
The process was very easy, they keep you updated it almost daily until your device is unlocked. Great overall experience.
Hello Fernando,
Thank you for taking the time to leave a positive review! We're delighted to hear that you had a great overall experience and that you found the process to be easy with frequent updates. It's wonderful to know that your iPhone 15 Pro Max unlock is complete, and you can now enjoy the freedom of using it with the carrier of your choice.
If you ever need our services in the future or have any questions, don't hesitate to reach out. We're here to help!
Best regards,
Charlotte
Inizialmente ero molto scettico sulla buona riuscita dello sblocco del mio smartphone ma poi stamattina ho ricevuto l'email con i codici di sblocco et voilà! Gioco fatto! Senza alcun problema e con una gran celerità ho sbloccato il mio Samsung s21 5g in meno di 2/3 giorni! Complimenti davvero per la celerità e per la semplicità con il quale avete lavorato su questi codici di sblocco! Gran bel servizio! Complimenti!
Ciao Stefano, grazie per aver dedicato del tempo per condividere il tuo feedback positivo! Siamo entusiasti di sapere che il tuo Samsung S21 5G è stato sbloccato rapidamente e senza problemi. Il nostro obiettivo è sempre quello di fornire un servizio veloce e diretto e siamo lieti di aver soddisfatto le vostre aspettative. Se hai bisogno di ulteriore assistenza o hai altri dispositivi da sbloccare in futuro, siamo qui per aiutarti. Goditi il tuo telefono appena sbloccato! I migliori saluti, Carlotta
I needed an iPhone XR unlocked. I was Leary to pay this online. They had it done quickly. So easy!
Hi Lori,
We're thrilled to hear that your iPhone XR was unlocked quickly and that you found the process easy! It's always great to receive positive feedback from our customers. If you have any further needs or questions regarding your unlocked device, we're here to help. Enjoy the freedom of using your iPhone XR with the carrier of your choice!
Warm regards,
Charlotte
It was the most terrifying horrible service you could ask for they say how quick they can get unlocking for your phone is a lie. You have to wait 40 hours for them to find your unlocking software to unlock your phone. Absolutely appalling. Absolutely not recommended to anyone I could go to London and come back and they still not unlocked my phone Their excuses you have to wait the full 40 hours for them to receive or get you the locking software. The cost was out of the roof, not worth every penny.
Hello Tash Islam,
I'm truly sorry to hear about your disappointing experience. We aim to be transparent about our service delivery times, and as outlined in our terms, timeframes stated are based on previous unlocks and are guidelines. I understand waiting can be frustrating, and I apologize for any inconvenience caused.
Regarding costs, our pricing and the two-step payment process are detailed on the checkout page prior to purchase. To clarify, you have paid £23.99 for the Eligibility Check and £46 for the Standard Unlock for your Galaxy S23 Ultra from Open Europe. Your order status shows "Unlock Complete," which means your unlocking codes have been provided.
If your phone doesn't prompt for an unlocking code, a Remote USB unlock would be the next step to help resolve the issue. We are committed to helping you through this process and ensuring you can use your phone as intended.
Please do reach out if there's anything specific we can assist you with or if you'd like guidance on using the unlock codes or proceeding with a Remote USB unlock.
Warm regards,
Charlotte
Confesso que fiquei com medo de ser um golpe, mas mesmo assim eu quis pagar para ver!
No início foram cobradas um valor de 28 dólares e depois me cobrou 50 dólares pelo desbloqueio padrão mas o meu caso não entrou no padrão então me enviaram o valor do desbloqueio premium onde finalmente deu certo!
Estou super feliz com isso!
Podem confiar realmente da certo!
O meu demorou 5 dias para o desbloqueio!
Wow I'm impressed! I have to say it took a few days for my phone to finally be unlocked but they kept their promise. I had to get a premium unlock but the company was very open and hones. Communication was very good I got a thoughtful response from the company within minutes. I will highly recommend this company to unlock your device. They will find the solution to get the job done. Have patience it will show you the percentage of the product every step of the way.
Hi Crystal Vasquez,
Thank you so much for taking the time to leave us a review. It's wonderful to hear that you were satisfied with our unlocking service, communication, and that you found our progress updates helpful.
We are always striving to give our customers clear information and support throughout the process. We're glad you appreciated our transparency and the effort we take in ensuring each unlock is successful, even when premium services are required.
Your recommendation means a lot to us, and we are thrilled we could assist you in unlocking your iPhone 15 Pro Max from AT&T USA. Should you need any more assistance or have any other devices that require unlocking, please don't hesitate to reach out.
Best regards,
Charlotte
They charge you 2 times. They dont unlock your cell. Just after 10 days says its imposible to do it and give you a credit note. There is nobody in the other side. All the aswers are made from chatgtp. Dont waste your money with this company. They are fraud and scam
Tip for consumers:
there is nobody in the other side. the use chatgpt to answer everything
Hello,
Thank you for taking the time to share your concerns. I'm truly sorry to hear about the disappointment you've experienced with the unlocking process. I understand how frustrating it must be to encounter delays and to feel unheard.
Please know that we value your feedback, and our aim is to always improve the customer experience. According to our terms, all payments and processes, including the Eligibility Check and Unlocking Payment, are clearly outlined on the checkout page before purchase (1.1,7.3). We understand the inconvenience of waiting, and we are committed to making the process as transparent as possible.
I would love the chance to look into your case further and assist you towards a resolution. As I don’t have your order details such as the IMEI, I kindly ask that you provide this information or use the Live Support on your tracking page where our team will be ready to help resolve the issues you're facing.
Your experience is important to us, and we are here to help guide you through the unlocking journey. We appreciate your patience and hope to turn this experience into a positive one.
Best regards,
Charlotte
Gain trust and grow your business with customer reviews.
Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Hello Todd,
We're so thrilled to hear about your positive experience with our service and that your Motorola One 5G Ace is now unlocked and operational with a new carrier! It means a lot to us that you took the time to navigate the unlocking process and acknowledged the efforts of our staff to keep open lines of communication.
We understand that dealing with network providers can be challenging and time-consuming, and we're glad we could assist you in finally unlocking your device without further ado.
Should you need any more assistance in the future or have any friends or family looking to unlock their devices, feel free to recommend our services. We're here to ensure a smooth and efficient experience for all of our customers.
Thank you for choosing us and for taking the time to leave a review.
Warm regards,
Charlotte