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DirectHome Medical

How would you rate DirectHome Medical?
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Wisconsin
1 review
0 helpful votes
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CPAP Machine
September 14, 2023

Thank you for you're speedy service! Everything was easy peasy, from ordering, to paying, to shipping! Used last night and woke up feeling great! Such a quiet machine!
Thank you for having the product in stock and sending it so fast! Very happy with everything! Thanks!

Date of experience: September 13, 2023
Maine
1 review
0 helpful votes
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The Breas Z2 was delivered within 48 hours of ordering. We bought two for travel and tested them right away. They were extremely quiet - really silent - and easy to use. It is very compact for travel. Very pleased.

Date of experience: August 23, 2023
Tennessee
1 review
0 helpful votes
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I purchased a Resmed Air Mini for travel. I purchased it for future travel. I wanted to be sure I got in time for a June trip. It has a 15 night RISK FREE return policy. I didn't use it for about 4 months but used it on my trip for only 10 consecutive nights. I did not like the air pressure even though it's set as the Resmed Airsense 10, my main machine. This company does not honor that risk free policy stated on the product page. I have purchased much from this company, never again.

Date of experience: July 24, 2023
Indiana
2 reviews
0 helpful votes
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Pricing
December 13, 2023

Upon contacting customer service, they couldn't find me in the system. So I ordered from the website. My info was still in the system. A day after my ordering I received an email stating I could save 15%. What a joke. No mention of the discount during the ordering process. Will shop elsewhere in the future.

Date of experience: December 11, 2023
Missouri
1 review
0 helpful votes
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I went out of town and the first night realized I left my mask at home. I started immediately looking online for places to find a mask and everyone was so expensive. DirectHome Medical offered quick shipping and a great price, and to be honest, I needed a new mask anyway. I slept awful the first two nights without my mask, and then on Friday my mask appeared in the mail just like I expected and just like I had hoped. DirectHome Medical sent next day and it truly did arrive next day. I ordered it late Wednesday night and received it early Friday morning. Thank you thank you thank you for your quick service. You saved me!

Date of experience: June 22, 2023
New York
1 review
0 helpful votes
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Snappy Service
June 12, 2023

I found out the CPAP side cap existed on a YouTube video. Then I searched and found one for my unit on Direct Home Medical. I liked having the option of free shipping, but also other levels of speed, with cost, to choose from. I paid $5 to make sure I received before a trip I'm taking, during which I want to use my CPAP, but didn't want to mess with taking water. Good experience with this merchant.

Date of experience: June 10, 2023
Delaware
1 review
1 helpful vote
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Very very bad experience
February 5, 2024

I bought a inogen one g5 oxygen concentrator in December 2022 (They said it's new) it's start giving me trouble i call them they said need service.Send it back we'll check it and after 2 months they sends it back as itis after one month it's giving me same trouble. Three times I sends this machine but no use now they said call Inogen company but at time of sale they said its three years of warranty and they don't want to talk with me

Date of experience: February 5, 2024
North Carolina
1 review
0 helpful votes
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Had all my nessasary items and delivery was quick. Competitive prices and great inventory.
I will be ordering from your site again.
Thank you for the service you provide.

Date of experience: December 31, 2023
New York
1 review
0 helpful votes
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Excellent equipment, price, and service
August 9, 2023

I'm a 63 year-old man who has just been struck with another round of cluster headaches. In order to treat them, I recently bought this oxygen concentrator from Direct Home Medical: https://www.directhomemedical.com/millennium-m10-10liter-oxygen-concentrator.html. One of their major competitors told me that the unit would cost $2,000 and might take 2-4 weeks for me to get. The sales reps with whom I spoke at Direct Home Medical were extremely helpful, answered all of my questions, and got the unit to me in 48 hours. The cost was only $1075. Their care team followed up with me the same week and answered the only question that I had about how to use the machine. The machine itself has been extremely effective so far, aborting my cluster headaches in 10-15 minutes. I'm delighted with the machine itself, with the price, and with the service that I've gotten from Direct Home Medical, and I'd certainly recommend the company to others (and in fact already have, when someone told me last week that her mother suffers from the same malady that I do).

Date of experience: August 8, 2023
Florida
1 review
0 helpful votes
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ResMed Air Mini
July 28, 2023

I did a lot of research on the Air Mini (pros and cons). Called customer service twice before I finally decided to order. Both reps were extremely helpful. I ordered w/o the humidifier and they supplied a complimentary adapter & standard hose since I wanted to use my own Air Fit P10 mask. It arrived in a 4 days. I was impressed by the small size of the unit! I tried it for a full night. The machine itself was extremely quiet. Unfortunately the air noise of the inhale & exhale was too loud for me to sleep, but I am a very light sleeper, and I am used to my ResMed Airsense 10 that is super quiet. It may be fine for others, but just not for me! Was disappointed that I had to return because it was so small and would have been nice for traveling. The return was processed with ease and credited to my account within 2 days of receipt! I purchased my Air Sense from Direct Medical a few years ago and would definitely reorder from this company again, great service! 5 star review is for the service I received.

Date of experience: July 28, 2023
Pennsylvania
1 review
0 helpful votes
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In stock and prompt free delivery of oxygen canulae and tubing.
I like the brands they carry - they work ;) for me
How to get to 100 characters

Date of experience: June 19, 2024
Illinois
1 review
0 helpful votes
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Ordering & Delivery Great
September 6, 2023

Ordered CPAP mask. Order process was painless; delivery on-time. Unfortunately mask did not work for my spouse & had return during trial period.

Date of experience: September 5, 2023
Washington
1 review
0 helpful votes
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Prompt and as ordered
December 4, 2023

Ordered tubing connectors on 11/27-28 and delivered on Sat 12/8 via postal. Private citizen in state of Washington

Date of experience: December 2, 2023
California
1 review
0 helpful votes
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Perfect
February 5, 2023

My order ( filters for a oxygen concentrator) arrived early, packaging was great, it was exactly what I expected and the price was extremely reasonable!

Date of experience: February 3, 2023
Guam
1 review
0 helpful votes
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Fast shipping
May 11, 2023

Ordered the Stratus 5 oxygen concentrator. Very good product and wasn't as loud as expected. Really quite.

Date of experience: May 11, 2023
Minnesota
1 review
0 helpful votes
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Great Service
December 8, 2023

The items arrived in good time & shape. Thank you. Only sorry to hear some items will no longer be available. Thank you for supplies I now need.

Date of experience: December 7, 2023
Washington
1 review
0 helpful votes
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On Price, on time, and so dependable
October 7, 2023

I enjoyed the ability to find the right parts for a good price. The plus was the swift delivery for the price. Good job.

Date of experience: October 2, 2023
Delaware
1 review
0 helpful votes
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Excellent business
February 16, 2024

Customer service is great and very helpful in choosing correct items. Supplies arrived fast and order was correct.

Date of experience: February 15, 2024
Georgia
1 review
0 helpful votes
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The website was organized so placing the order was easy; pricing was fair, and delivery was as expected.

Date of experience: November 18, 2023
New Mexico
2 reviews
0 helpful votes
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Second review
September 14, 2023

I gave the tubing two stars earlier as it had still not arrived. However it has and I can attest to its quality and sturdiness now

Date of experience: September 13, 2023

Overview

DirectHome Medical has a rating of 4.3 stars from 25 reviews, indicating that most customers are generally satisfied with their purchases. DirectHome Medical ranks 9th among Medical Equipment sites.

service
10
value
12
shipping
12
returns
1
quality
11