I liked Dior from a young age and became a huge fan in my 20s. When Dior announced their loyalty program, I hardly remember buying anything from another brand since. So I became a platinum member very quickly. And here was my mistake. I got the impression that Dior is so committed to its promises and being a customer-oriented company. The first promise was that as soon as you change your status (there are 3 levels to platinum), Dior will send you a gift, and on your BD you will receive a special BD gift, etc... Guess what? I went platinum in March, my BD in August and now it's December and the only thing I got in all that time today from them is tiny two candles (a BD gift) even though it was a notebook in their email...and that's all... ha ha... anyway...The point is Dior does not keep their promises, and the attitude towards customers is so obscene that it is like they say get our pittance and **** *** ("you can go"). Not what you expect from a company like this... there are many other companies on the market that at least don't promise what they can't deliver

The worst service ever. I am wondering how the big brand continue to use the DPD carrier for their delivery. I ordered a perfume online from Dior last week. It was supposed to arrive the day after. I rescheduled the first delivery because I wasn't in. On Tuesday, I rearranged all my schedule in order to be in. Then, I received a fake message from this carrier saying that I wasn't in when I was. I have decided to change the collection address in order to collect it myself from a parcel shop and from that day, I receive an update everyday for delaying my collection. To sum up one week after I haven't received my perfume yet. This perfume was supposed to be a surprise for someone. They ruined my surprise. I asked Dior to get it back and to refund me for this unacceptable delay, I do not need it anymore. DPD UK The worst carrier ever!
I contacted Dior regarding this many times, however each time I receive the (pseudo-polite message that they copy and past for all the customers). An awful customer service.

I love shopping from Dior! The products are amazing, customer service is top notch, everything about the experience is just great. As they say, if you love her, dior her ;)

I will never buy anything from Dior.com
They will play and find thousand reasons not to return your money back. I am very disappointed

I've been a loyal Dior customer for years, and before the pandemic I always purchased their products in-store as I had a great relationship with my local SA. I've recently moved abroad and there is no Dior boutique close-by, so I decided to give the online store a try. It was a total mess! Once my order got cancelled for no reason, and I received an email from Dior.com inviting me to replace the order, so I did that. That order went through, so I assumed there was a glitch in the system in the earlier transaction. In my next order, I faced a similar difficulty and so I again tried to replace my order, but after a few attempts (with 2 different credit cards and PayPal) I decided to call Dior customer services to get more reliable info on why I kept getting an error. Turns out they flagged my account! After reaching Gold status in their loyalty program, they blocked my account due to a technical error from their side, and they will not unblock my account, so I cannot order online anymore. I spoke to my credit card company: they didn't block the transaction, it was Dior's system that cancelled the transaction. In a nutshell, Dior.com tricks a customer into thinking she should replace an order when it gets declined due to a technical error, but then flags her account after false marketing a loyalty program that was supposed to provide perks after spending a certain sum of money. I asked if they can cancel my previous order, as I no longer want to spend my money for a loyalty program that will not deliver what was offered. Although the order was not ready for shipment yet, they will not cancel it either, what a surprise! This is definitely not what one would expect from a designer house like Dior, it is the biggest scam I have ever experienced in my life.

This is a brend I was always striving for. Thanks for having such amazing products that make me feel special.

I started using their perfums this year and I can say that their scent is very strong. I mean it can be felt on skin and clothes throughout the day.

I returned a garment because the size was too small and when they received my package they decided to deny me of my refund based on "hair and a smudge of dirt" being on the garment. They proclaimed that the garment was in a "used" and "worn" condition. This of course upset me because it was completely false. The only time the garment was ever worn was to try it on. I quickly realized it was too small and immediately placed it back into the box to ship out the next day.

When I spoke with the customer service agent they were very condescending and told me that "they are not a cleaning service and clothes should be returned unworn in perfect condition". Obviously people need to try the clothes on to make sure it fits. It would be impossible to expect the garment be returned 100% in the condition that I received it! She showed ZERO concern when I shared with her my side of the story. She also did not provide me any proof of the condition the garment "supposedly" arrived in. It was my word against theirs.

I tried so many times to explain to them that when I sent the package out there was absolutely NO dirt on it. She did not care to listen to me.

I asked her to be reasonable with me and her reply was " they are a luxury brand, not a reasonable brand". She was very condescending and kept repeating to me robotically their return policies.

I left the conversation in tears, using profanity to express my frustration (which there's no excuse for that). I have never been treated this poorly by a luxury brand customer service agent before. This was a horrible experience and I don't wish it on anyone. I'm out 1100$ now because I'm stuck with a sweater that doesn't fit :(.

So my warning to consumers is to be wary of shopping online at Dior because from my personal experience they aren't too concerned with customer service and will find minuscule reasons to not issue refunds upon the customers request.