I ordered a bunch of items from LilySilk on March 21 (totaling $912). Due to a customs clearance issue FedEx asked LilySilk to contact them. Turns out LilySilk told FedEx that the package can be left abandoned at customs and they didn't even inform me about this! I wasn't even aware of the issue before calling FedEx today, since I had received a message from LilySilk Support saying "We will contact the shipping company to look into this and please wait for a little while" on April 20, which tricked me into thinking they were indeed trying to solve the issue. I paid $912 for goods that will not be delivered to me because LilySilk failed to inform me about the issue and simply abandoned the case. I've tried contacting them to no avail, hopefully someone will respond to this complaint at least, because they falsely market a 60-day free return policy on their website. All these influencers getting free gifts from LilySilk to promote the brand should think twice and act more responsibly before they lead to such scams that regular customers will have to deal with!