Total disappointment from ordering on 16th of December a Christmas gift with a 2 days option / next day delivery to now a 29th of December … now if that just because of a logistic issue with some labelling issues it's unacceptable from such a reputable house of Dior … may we call it house of Disaster this time How incompetent or careless one can be on Christmas period especially to mess it up so bad …

I will revert my decition to stick to The French form Dior and will move to Brits of Penhaligon
Seems to me when a company gets to big it can't keep up the standards first created ‍

Total disappointment… and no Christmas gift to share with my dad?! TOTAL dissatisfaction DIOR!

I purchased this ring for my daughter for Christmas last year. By June it was tarnished, and turning her finger green. I reached out to customer service and they said they will not replace, as it is not considered damaged. What!? I paid $380 for this ring and it tarnishes in less than 6 months, and they won't replace!? They only suggest that she not wash her hands or use lotion or other chemicals, which she did not. We have purchased other (non Dior) jewelry that has lasted more than 4 years without tarnishing. Also suggested that we buy their higher line, and it won't tarnish (several laughing emojis here!). They do not back their own products, so why should we? Do (much) better, Dior!

As a former Dior makeup artist, I contacted Dior about using Depp in ads. The trial was indicative of his abuse. There are other lines to buy that work well and ingredients are great and cheaper. Capture is an acid and it is available for $8.00. I know. I was blocked by Dior to ask for more information. Do not support companies who promote abusers. Save your money, buy an investment plan instead. Why do female models have to look perfect and Depp is not. Dior has no social conscience obviously. Why support these companies that spend millions on advertising and make you pay for it in cosmetics and colognes. Why should an abuser be paid millions by them and it up the cost of your cologne or lipstick. You are losing precious money you could invest and become a millionaire in a few years. I was in the industry for years, you are losing money. Save you money for you and your family.

I normally would order ambre nuit but decided on a change. I chose bois dargent as the review said intense. I like strong fragrance. However I was so disappointed as I feel this is a really light perfume. I really wondered if the bottle had just water in it. I like to be able to smell the fragrance on me. I sprayed and sprayed but still very light. I wanted to return it but thinking that the sample was not right I tore open the packaging and couldn't return it!, hope this helps someone.

The fragrances they sell are very tender, special, unusual and great. I love them. I have already made two purchases here and no disappointment.

My name is Fariba Zareivag, and I am a fan of Dior, I bought some items including a sweater two weeks ago from Paris Dior and I felt that I did not like it when I came back to My country. I decided to change it with another item (the same price) by my friend in Paris, but to my surprise, I was informed that I cannot, because I have got VAT refund at the airport when I returned back to my country.
The same thing happened in Dubai with Fendi brand last year, and Dubai Fendi store changed the item for me without a question after 7 month and I feel that
Maybe I am involved with a personal decision not a company policy! And if Dior don't accept to change it for sure I will never buy from Dior and don't recommend to anybody!

Horrific experience with the worst group of staff i ever came across. Order is EC*******. Bought a pair of sunglasses that came scratched. Called and emailed them on the day i received it to inform them. Was asked to return which i did on the exact same day i got it. Received an email a few days later informing me that they cannot accept the item as it was scratched. IT CAME SCRATCHED! Its now almost a month and still no refund or assistance? They cost almost 500 euros and you want me to accept them scratched? Horrible company

The service in Dior USA is one of the worst in the world Most of the stores are changing sales persons due to bad salaries Whenever you stick to a new salesperson
It will be gone in only a few weeks They failed to ship a shirt ordered in the Soho store and they failed to refund me I was able to receive my refund using a dispute They failed to ship me a new order placed online I learned about this after sending an email They said that my size was not available after confirming my order They placed a second order with another size and I wonder if this new order will be shipped

I literally have tried to complete my birthday gift purchase 12 times in the last 10 days But I couldn't due to technical issues in the website, customer service is REALLY BAD, they didn't help me i called, emailed them many many times but they told me they can't do anything about it, they literally ruined my birthday!

Hello mister Dior, your products are so expensive for nothing like your lip oil is so sticky like it's a lip oil not a lip gloss so yk if you started making perfumes then u should continue doing only that not making makeup cause you are not even good at it loser

I've tried numerous times to return a perfume online. Neither the order history, nor the return page even accept the order number. When I phone them at the number they provided, they all transfer me to another person. Reading these reviews cemented my suspicion that they don't even want to let me return the goods in the first place. Even as I type this, I am still waiting for someone to pick up the phone and its been over 30 mins. If I had known this, I never would have ordered a product from them that I wasn't absolutely certain about. By the way, this is the OUD ISPAHAN; do not blindly purchase it; it is really strong and smells pretty $#*!ing awful.

If you didn't know Dior test their products on animaks so my queston is:

Do you want that your product is tested on animals?
Do you want that because of your product Dior takes animals lives away for your product and they live in a cage for their hole life?

It's your choice but choose precisely.

SHAME ON YOU DIOR! YOU ARE Absolute thief's. I
Ordered a pair of sneakers tried them on for 30 seconds, returned them because they did not fit, and the return was rejected stating the sole was dirty. They were shipped back to me, and They are perfect, not a single scratch or mark, NO issue with them, I have photos and videos. I will dispute my credit card, I will take them to small claims court, THEY CAN NOT RIP People OFF. Will never order again, will write about this to no end. Iam appalled and disgusted. THIS IS NOT O. K. Iam an Honest person, I feel humiliated and ripped off.

I liked Dior from a young age and became a huge fan in my 20s. When Dior announced their loyalty program, I hardly remember buying anything from another brand since. So I became a platinum member very quickly. And here was my mistake. I got the impression that Dior is so committed to its promises and being a customer-oriented company. The first promise was that as soon as you change your status (there are 3 levels to platinum), Dior will send you a gift, and on your BD you will receive a special BD gift, etc... Guess what? I went platinum in March, my BD in August and now it's December and the only thing I got in all that time today from them is tiny two candles (a BD gift) even though it was a notebook in their email...and that's all... ha ha... anyway...The point is Dior does not keep their promises, and the attitude towards customers is so obscene that it is like they say get our pittance and **** *** ("you can go"). Not what you expect from a company like this... there are many other companies on the market that at least don't promise what they can't deliver