From the business
SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS
The multiple exchange of hands in a traditional market means that by the time the product reaches you it is priced at multiples of the original cost. Diamondere ships directly to you from our workshop, eliminating middlemen, making sure that you have the best deal on the best product, made exclusively for you!
PERSONALIZATION
Your jewelry is an extension of you - make it as personal as possible.
Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!
LEGACY AND CRAFTMANSHIP
Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store.
How do we know? Because we have been supplying to these brands for decades!
CREDIBILITY
We recognize the level of trust placed in us while making your purchase. To reiterate our commitment, Diamondere offers:
FREE Global Shipping
100 Day Returns
FREE Certification
FREE Engraving
FREE Polishing
FREE Gift Wrapping
CERTIFICATION
Each of Diamondere’s exquisite pieces is certified by our accredited gemologists and individually hand-made by highly skilled craftsmen. This ensures intensive attention even to the smallest details, resulting in the finest quality possible.
CONVENIENCE
The most intricate jewelry is now a click away. Browse through our portfolio, select an item, item and it will be shipped to you within seven to ten business days, in our beautiful gift boxes. You may use any of our multiple transaction options for simple and quick payments.
Diamondere Reviews Summary
Diamondere has garnered a strong reputation for its exceptional product quality and customer satisfaction, with many customers praising the beauty and craftsmanship of their jewelry. The company's proactive communication and responsiveness to inquiries are frequently highlighted as significant strengths, fostering a sense of trust among buyers. However, some customers expressed concerns regarding service delays and issues with order accuracy, such as incorrect sizing. Overall, while Diamondere excels in delivering unique and personalized jewelry experiences, addressing operational inconsistencies could further enhance their customer service approach and reputation.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Creating my custom ring with Megan was a great experience. She had no issues sending me multiple mock ups of different stones and metals so I was getting exactly what I wanted
Buyer be ware:
I bought my husband's ring from Diamondère and I just want to save some people from future headache/heartbreak. They provide expensive, poorly crafted products.
My husband's ring took forever to ship because they were "hand picking" the emerald stones. Once we finally got it, it was beautiful. Worth every penny of the almost $2,000 I spent on it. It was everything my husband imagined, but it was short lived. Within 3 weeks of our wedding, an emerald fell out. Within another week, another one cracked and then fell out. My husband is a blue color man and doesn't wear his ring to work. Meaning two stones fell out due to him wearing this ring on the weekends only! We sent the ring back to be repaired and I requested to be refunded instead. Diamondère confirmed that because I was out of the 100 day window, they would not be able to refund me, but they would repair the ring and I could expect a delivery in about 2-3 weeks. 5 weeks later, I emailed to confirm where my husband's ring is and they couldn't tell me. They needed to get with the insurance company. When they finally got back to me, they said it would be another week and a half before it would deliver. 3 days before it was supposed to deliver, Diamondère confirmed that the ring couldn't be repaired and they would have to create a new one that would take another 3 weeks to ship.
This ring is going to be in a "Shipping" or "Repair" status more than it's going to be on my husband's finger. Please, please, please. Do yourself a favor and do not order from this company.
Very good service. Was quick, exactly what I was looking for, lots of options and variations to dial in exactly what I was looking for, great customer service. All around a great experience. Thank you Diamondère
Simple ordering and great finished product, my wife loves it.
Customized ring experience gave my future wife a lasting peice of heirloom quality jewelry. Super pumped to see how it continues to wear. The Rhodium coating is striking and she gets asked about the engagement ring quite a bit. Would and will likely purchase other rings or jewelry in the future.
The jewelry I ordered from Diamondère was beautiful and exactly as advertised. The quality and origin of the gemstone were fully authenticated. The order arrived before Christmas, and the recipient was delighted with it.
Customer service was stellar via email and phone. They delivered on promise to get me the item before my required deadline. They delivered!
It came on time. It did not have any bruises of damages from the delivery.
Ordered a ring for my fiancé and it came in beautifully and customer service was very easy to work with.
The emerald ring was a hit and was extremely beautiful. The emerald cut emerald with diamonds on the sides was more than expected.
Thank you. You promised delivery prior to Christmas which is a feat by itself. The piece came in on time, my wife was ecstatic and piece is beautiful. Ty! Will be a return customer
I ordered the ring for my fiancé to be delivered before Christmas. Unfortunately due to weather and other circumstances the ring did not arrive until 4 days after Christmas. Other than that little hiccup she Absolutely loved the ring!
It finally arrived but I'm not at the address so it's 4 hrs away from where I live at my brothers house. It was supposed to get there before Christmas. I understand this is Fed X's fault so no worries.
She loved it. She happy cried. Good stuff here. Getting the matching band from here.
I never write reviews. But I must this time. We have ordered and received two stellar pieces of fine jewelry from these jewelers. Both rubies and diamonds in the $20k range. Our local jeweler is stunned by how well made they are and the with the quality of the stones. It's for sure a tough way to go to buy sight unseen, for us it's been worth it.
I love my ring and Cherie was wonderful to work with to create it.
I wanted a full circle of pink sapphires in a band. This ring is Perfect! The pink is Rich and lush. Thank you so much. Just looking at it on my hand makes me smile
Both rings arrived before Christmas, Thank you but there wasn't an AGL booklet for the "Jude" ring and the "Doug" ring was beautiful when my husband opened it and after wearing it for one day he started noticing crescent shaped marks on the sides of the ring. He didn't do anything with the ring on to cause the marks and there are more showing up every day. I'm sending a picture of the marks but it's kind of hard to see with the glare.
The ring that was created and safely shipped in the time specified is truly a remarkable piece. We have had nothing but complement from friends, family and complete strangers. I truly appreciate all the communication throughout the whole process and would recommend your site to everyone that is really looking for a one of a kind piece.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Kali,
We delivered your new ring on June 23rd (after remaking it for a larger ring size). Almost 6 months later, on December 4th, you emailed us saying a small Emerald has cracked and you want to return it.
No natural gemstone can just crack on its own without any external pressure. You can get this fact checked from any gemologist. Emeralds are soft gemstones and have to be worn with care. An accidental, unintentional knock at the wrong place will get it to crack.
We could not accept this return/refund as this was well beyond our 100 days return policy.
Regardless, we still offered to fix a new emerald, at NO cost to you. Once our jewelers had a chance to inspect the ring, they realized that the setting was compromised beyond repair and we would need to remake the ring for you, again at NO cost to you, so the issue does not come up again. No jeweler is expected to do this 6 months after purchase!
Your ring was shipped to our workshop during Christmas, and I accept that it has taken a few weeks extra because of the holidays and the season time's load.
That said, we have been in constant touch through email. Hence, it is thoroughly disappointing to see your review. I will still be doing the honorable thing and making a new ring at no cost to you.
No one is hurt more than me/us when we interact with disappointed customers. I am not in the business of just shipping my jewelry, getting the money and ending it there. I work and have only super ecstatic customers and work from cradle to grave with them.
I work hard, ethically and with integrity and that can be seen in hundreds of only 5 star reviews on various platforms. I am not a fly-by operator who is here to just make a quick buck by shortchanging people - no one can build a brand like that.
I still apologize for the misunderstanding and hope you can find it in your heart to be a little kind and see things from the other perspective and acknowledge the onus we took on when we could have easily washed our hands off this without putting dollars from our pocket here.
Best,
Cherie