Sitejabber Website Reviews and Complaints
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From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by the time the product reaches you it is priced at multiples of the original cost. Diamondere ships directly to you from our workshop, eliminating middlemen, making sure that you have the best deal on the best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store.

How do we know? Because we have been supplying to these brands for decades!

CREDIBILITY

We recognize the level of trust placed in us while making your purchase. To reiterate our commitment, Diamondere offers:
FREE Global Shipping
100 Day Returns
FREE Certification
FREE Engraving
FREE Polishing
FREE Gift Wrapping

CERTIFICATION

Each of Diamondere’s exquisite pieces is certified by our accredited gemologists and individually hand-made by highly skilled craftsmen. This ensures intensive attention even to the smallest details, resulting in the finest quality possible.

CONVENIENCE

The most intricate jewelry is now a click away. Browse through our portfolio, select an item, item and it will be shipped to you within seven to ten business days, in our beautiful gift boxes. You may use any of our multiple transaction options for simple and quick payments.


diamondere.com
Founded in 2012
Newark, CA, United States
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Diamondere Reviews Summary

Diamondere has garnered a strong reputation for its exceptional product quality and customer satisfaction, with many customers praising the beauty and craftsmanship of their jewelry. The company's proactive communication and responsiveness to inquiries are frequently highlighted as significant strengths, fostering a sense of trust among buyers. However, some customers expressed concerns regarding service delays and issues with order accuracy, such as incorrect sizing. Overall, while Diamondere excels in delivering unique and personalized jewelry experiences, addressing operational inconsistencies could further enhance their customer service approach and reputation.

This summary is generated by AI, based on text from customer reviews

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Instant Feedback

746 reviews
Texas
1 review
0 helpful votes
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Beautiful ring
May 19, 2024

My husband bought a wedding ring for me that was special to us because it had our birthstones on it and it is very beautiful and I love it.

Date of experience: May 9, 2024
Florida
1 review
0 helpful votes
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It's perfect
May 18, 2024

What can I say, everything about the ring came out perfectly. My fiancee absolutely loves it.

Date of experience: May 8, 2024
Colorado
1 review
0 helpful votes
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Engagement Ring
May 17, 2024

I ordered the ring, everything went smoothly and the ring is gorgeous. Thank you.

Adam

Date of experience: May 7, 2024
Colorado
1 review
0 helpful votes
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Beautiful
May 17, 2024

The experience with Diamondere was the best I've ever experienced. They always responded and went out of the way to be sure I loved the ring and the buying experience. Let me assure anyone purchasing something as momentous and special as a "ring" that even though not walking into a brick and mortar to feel, see, etc, that you can rest assure that the experience will be positive. I have no regrets.

Date of experience: May 7, 2024
Wyoming
1 review
0 helpful votes
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Perfect
May 17, 2024

Beautiful, surprised, absolutely love it! The colors just dazzle.

Date of experience: May 7, 2024
Minnesota
1 review
0 helpful votes
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Simply amazing
May 17, 2024

The customer experience was incredible. They were attentive through the process and the quality and craftsmanship is amazing. I can't wait to give this ring to my love.

Date of experience: May 7, 2024
Texas
1 review
0 helpful votes
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Notified on constant updates of any delays and quality inspections

Date of experience: May 7, 2024
New Hampshire
1 review
0 helpful votes
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Amazing rings
May 17, 2024

From the time we ordered our wedding rings up until we received them, we had an amazing experience. Right after our order we got an email asking for confirmation on the size of one of the rings as it can't be refitted like other rings and we would get update emails as our rings were being made. It was a lovely experience and the rings are absolutely beautiful.

Date of experience: May 7, 2024
Illinois
1 review
0 helpful votes
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Very very pleased
May 16, 2024

Great product, I just wish FedEx wasn't used for the shipping. Delivery window between 6am and 8pm with 3 attempts before returning to shipper is kind of crazy. Only barely got on the last day because I had to camp out in the living room and wait.
But that's not on you guys, really.
10/10 otherwise.

Date of experience: May 6, 2024
India
1 review
0 helpful votes
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Loved the earrings
May 14, 2024

Had a good experience of purchasing a pair of earrings. The back end team was quite responsive and the item was delivered on time. Loved the earrings. It was exactly what I was looking for. Will surely visit the site again in the future.

Date of experience: May 4, 2024
Louisiana
1 review
0 helpful votes
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Love my Ring 😍
April 30, 2024

It was very simple process to order and it was delivered in a timely manner. Thank you!

Date of experience: April 20, 2024
Oklahoma
1 review
0 helpful votes
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Very smooth transaction
April 30, 2024

I created my own ring and received it within a timely manner.

Date of experience: April 20, 2024
Virginia
1 review
0 helpful votes
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Loving me some tanzanite
April 30, 2024

I ordered a tanzanite ring in gold setting. The stone was very high quality as well as polishing of the gold. Beautiful, couldn't ask for anything better.

Date of experience: April 20, 2024
Ohio
1 review
0 helpful votes
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Great to deal with
April 29, 2024

Wife was pleased with the ring completely, great customer service as when I ordered I initially ordered the wrong size and was able to get it corrected prior to it being done

Date of experience: April 19, 2024
Texas
1 review
0 helpful votes
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Engagement ring
April 29, 2024

I love my ring! They said they needed a bit longer to work on it but it still arrived in the time they had originally promised so I was fine with that!

Date of experience: April 19, 2024
California
1 review
0 helpful votes
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Engagement ring
April 29, 2024

It's beautiful and I can't wait to propose.
It came very fast and you guys were very helpful

Date of experience: April 19, 2024
Missouri
1 review
0 helpful votes
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Ordered 10k black gold ring and expected the finish to last more than 24 hours but it didn't. Fiance works as a cash register so shouldn't of worn down as fast as it did. 1/2 the ring Is a scratched up silver color and there's specks of black gold. Ring looks horrible definitely a waste of money.

Diamondere attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 19, 2024
Diana G. Diamondere Rep
over a year old

Andy,

No one is hurt more than me/us when we interact with disappointed customers.

We had emailed on April 21st with the following resolution options since it happened in such short notice but we did not hear back from you:

1) Please note that the color of Black Gold can vary every time we re-polish it. The shade while re-polishing / re-coating will be lighter (silvery black). This is the beauty of Black Gold for some and others even enjoy the natural Patina look of the Black Gold wearing off and hence do not choose to re-polish it. Regardless, we provide one re-polish for free or one white gold color change for free.

As soon as we receive your ring, we will re-coat the rings to Black gold and ship it back to you within 2 weeks.

Alternatively, this is a good chance to request us to convert the rings to white gold at no charge, a more practical and durable choice in the long run! I strongly recommend this option. This is a complimentary service we offer.

2) We can process an exchange and handcraft any other design you would like from our website. Based on the new specifications of the design you want, we can either refund the balance or send you a link to pay the additional amount as needed.

3) We can handcraft new rings for you in Yellow/Rose Gold at no additional cost to you.

4) Lastly, we can go ahead and cancel your order and we can refund the entire money back to your card once we receive the rings back from you.

The choice is yours. Please let me know how you would like to proceed.

Best,
Cherie

New Mexico
1 review
0 helpful votes
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Quality Service
April 29, 2024

The engraving took a little longer than expected and they offered me free expedited shipping to make up for the delay. The ring came and looks great with attention paid to the detail in engraving. Thanks!

Date of experience: April 19, 2024
Bahamas
1 review
0 helpful votes
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Very pleased
April 29, 2024

Top notch service and quality from beginning to end. I love my ring!

Date of experience: April 19, 2024
Alabama
1 review
0 helpful votes
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Pink tourmaline ring
April 29, 2024

It's a really pretty ring & I am very happy with it!

Date of experience: April 19, 2024