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DHGate.com DG
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website thubmnail of DHGate.com DG
dg.dhgate.com
GB
2 reviews
7 helpful votes
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NO REFUND NO EXCHANGE
November 28, 2017

I was sent a dress size 6, I ordered size 10. Dress arrived with size 10 label on it. The Company agreed it was wrong size and dress was a 6. They offered me 20% refund once they receive the dress back which will take a long time so might be three months before I get a 20% refund. I told them I wanted 100% refund. They said this was not possible. KEEP AWAY...

Date of experience: November 28, 2017
Finland
42 reviews
72 helpful votes
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I order five articles and I don't receive even one!

All items that I have ordered have not even been shipped.
After almost one month of waiting, I get the refund.
The refund consist in an online credit, so I use that credit to buy other items on the site, still, nothing arrived. I get the credit refunded again.

What should I do with that credit if none of the articles I order is arriving?
It´s useless!

Date of experience: December 14, 2018
Ohio
1 review
0 helpful votes
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Scam Artists
February 13, 2024

I purchased a wedding dress from DHGate. They sent me the wrong dress. They said if I return it then they will reimburse me for the shipping and the dress. I sent the dress back to China! Never got my refund. So I paid for a dress I never received plus shipping the old one back. I will never buy anything from them again.

Date of experience: February 13, 2024
RU
1 review
0 helpful votes
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Favorite online store
December 29, 2017

Repeatedly ordered the goods on DNDate.
The goods correspond to their descriptions. Good quality.
The sellers with whom they spoke - are very responsive and benevolent.
Operative processing and sending orders.
I recommend to everyone!

Date of experience: December 28, 2017
Canada
3 reviews
4 helpful votes
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They asked me send them email to *******@dhgate.com and when i did see what happened below
Delivery has failed to these recipients or groups:

*******@dhgate.com
The email address you entered couldn't be found. Please check the recipient's email address and try to resend the message. If the problem continues, please contact your helpdesk.

Date of experience: September 6, 2020
Tennessee
1 review
0 helpful votes
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Stay away from this site!
August 11, 2021

This site leads you to believe that they have your back if your purchase goes south however, that was not the case for me. I purchased a dress that was about a hundred dollars. It gave me a arrival date which was a when I would be back in town so I purchased it. When I arrived home I found a dress that was poorly constructed and missing stones on it. The seller would not respond to my emails so I opened a dispute turning in photos/video and I was denied my refund sighting it was pass time to return because the package arrived before the projected return date which is only a few days apparently. So I'm out about 100 bucks with this total garbage dress. This site is a scam and is loaded with illegal merchandise! I'm not sure why America has not blocked access to this site! The site also has algorithm controlled reviews. You may write a bad review but not a detailed one because they block words that lead people to avoid the site so you can't really tell what happen because the site rejects the review! I had to rewrite my review over and over until I had avoided any words that dhgate algorithm blocked from site. For example words like, seller scammed me or no one would help me or no one responded to messages…any words/phrases that lead shoppers away are blocked. I hope this review helps shoppers shop smart by not allowing this site to take your hard earned money from you and send you trash!

Date of experience: August 11, 2021
Germany
1 review
0 helpful votes
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Best shop store
January 8, 2018

Happy with products and sellers communication The sellers with whom they spoke - are very responsive and benevolent.
Operative processing and sending orders.
I recommend to everyone!

Date of experience: January 7, 2018
France
1 review
0 helpful votes
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Happy with products and sellers communication.
This is the best site for shopping ever, It's safe, easy and easy to buy.
Un grand choix de produits de qualités.
L' expédition est rapide et très bien emballé.

Je recommande DHGATE

Date of experience: November 27, 2017
Brazil
1 review
0 helpful votes
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Best site ever
July 15, 2017

This is the best site for shopping ever, It's safe, easy and fun to buy, and really nice prices
I am in love with it.

Date of experience: July 15, 2017
Italy
3 reviews
1 helpful vote
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I'm satisfied for my purchase of wristwatches on this website. There are good seller who have low prices and quality of their items.

Date of experience: April 7, 2018
Australia
2 reviews
0 helpful votes
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Happy with products and safe shopping experience. Easy tracking system takes shopping experience to next level with sense of security.

Date of experience: September 11, 2017
Latvia
1 review
0 helpful votes
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This company is FRAUDULENT, The glasses are not buffalo horn but very cheap plastic, AVOID, JUNK, AND BOGUS TRACKING NUMBERS

Date of experience: October 27, 2021
RU
2 reviews
0 helpful votes
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DHGATE
June 24, 2017

уже год делаю заказы на этом сайте и впечатления удовлетворительное вполне приемлемые цены и качество товара. правда есть один существенный минус. много продавцов не отправляют заказ

Date of experience: June 23, 2017

Overview

DHGate.com DG has a rating of 2.6 stars from 13 reviews, indicating that most customers are generally dissatisfied with their purchases. DHGate.com DG ranks 384th among Wholesale sites.

service
5
value
5
shipping
5
returns
5
quality
5