DecorMyEyes

I sent a pair of Christian Dior prescription sunglasses to have the frames repaired. The website requires you to pay for return shipping when you send your glasses to them (I also paid to ship the glasses to them). The website assures you that you will receive an estimate by email with a link to approve the estimate and pay for the repairs or they will return you glasses to you. After a month I sent an email asking for status; I received a canned response saying a technician would contact me. No technician contacted me. Sent another email a month later, same canned response; no technician contacted me. Sent another email 2 days ago asking for status on my glasses or have them returned to me. I said that if I did not hear back within 24hours I was going to post on the Internet how bad this experience had been. I actually got a response asking why I had not contacted them before and what kind of glasses had I sent. I got a second email that stated this very nasty information "Kate will call you tomorrow.
BTW: you don't scare me and with those kinds of threats do you think I would think twice about urinating all over your frame and then returning it?
Common I have your glasses in MY POSSESION do not $#*! with me".

PLEASE, Do Not Ever use this website.

Stay FAR away from this site. I sent in a pair of RayBans for repair and the company STOLE my glasses lenses and replaced them with plastic ones. After calling the owner "Tony Russo" I was verbally abused, but was finally able to come to an agreement that he would send me new, authentic sunglasses after I sent back what he had returned to me. This was a mistake, even though we had a written agreement, the man now refuses to send anything back to me. HE STOLE FROM ME and I have every reason to believe that he will RE-SELL my sunglasses to someone else so that he can make a profit off of me. He admits to all of this in an email conversation with him. Do not try to converse with this man over the phone. The dialogue goes no where. He has a lot of words spilling out of his mouth, but none of them really make any sense. He will lie to anyone to irrationalize what he wants to get. I also want to mention that he really hates it when people call their banks to make a claim. Apparently, his bank charges him $35 every time... That really makes him mad. But I'm not letting him steal my money too!

After reading other consumer advocacy websites like this one and reading BBB.com. It is my personal belief that "Tony Russo" has many aliases. He used to go by "Stanly Bolds" and now calls himself Tony, but I believe there are several others as well. ALSO, I'm fairly certain that he creates new Internet sunglass businesses all the time. There are many, many out there and he is the "mastermind" behind them. Some of these companies don't have many reviews yet, and I think that he, or someone close to him, writes the positive reviews for him. I do not want the man to get away with this... Before buying from any Internet Sunglass business, I recommend thoroughly researching the company before purchasing.

THIS IS AN EMAIL I SENT WITH NO RESPONSE...

PLEASE... let be reasonable.

I picked your business because of your claims on your website that you can fix just about any broken frame... even plastic at reasonable prices. Also your promise that the fixed frames would be returned in 10 days. All very good offers... but not really honored.

Since I mailed my sunglasses to you I have got emails from you saying:

"We are reattaching arms on both of your items. A technician will contact you shortly"

"Thanks for your repair order. We have some bad news.
We would like to let you know that we are unable to fix this item.
Due this situation we would like to offer you a $20 DISCOUNT on a brand new frame. If this is an optical frame we would like to offer to do your prescription for 25% OFF. Please call me so we can discuss our options.
Your item will be shipped back to you tommorow if I don't hear from you"

Then I get emails from you saying I must pay $12 to get my frames back. Absolutely nowhere on your repair website does it list this hefty return charge.

I shipped my frames(2 pair) to you USPS with delivery confirmation for a total cost of $2.26. To hold my frames hostage to shipping charges of $12 is really unfair.

You did not fix my frames or contact me within the 10 day promise turn around time. Both unfulfilled promises you made on your website. This has not been a pleasant experience dealing with you. Especially when I have contacted you to negotiate the return of my frames only to be insulted with emails calling me "bozo" "bafoon" and threats you will "Discard" my frames.

I have sent you a pre-paid USPS label to send my frames back. I simply ask you place the label on you box and drop it in the mail.