Diane C.

I sent a pair of Christian Dior prescription sunglasses to have the frames repaired. The website requires you to pay for return shipping when you send your glasses to them (I also paid to ship the glasses to them). The website assures you that you will receive an estimate by email with a link to approve the estimate and pay for the repairs or they will return you glasses to you. After a month I sent an email asking for status; I received a canned response saying a technician would contact me. No technician contacted me. Sent another email a month later, same canned response; no technician contacted me. Sent another email 2 days ago asking for status on my glasses or have them returned to me. I said that if I did not hear back within 24hours I was going to post on the Internet how bad this experience had been. I actually got a response asking why I had not contacted them before and what kind of glasses had I sent. I got a second email that stated this very nasty information "Kate will call you tomorrow.
BTW: you don't scare me and with those kinds of threats do you think I would think twice about urinating all over your frame and then returning it?
Common I have your glasses in MY POSSESION do not $#*! with me".

PLEASE, Do Not Ever use this website.