DecathlonReviews 52

Avoid Yeep.me and Decathlon – A Disastrous Experience from Start to Finish I ordered the Yeep.me Day electric bike through Decathlon (Order NL4HA48ZWRUF) and the entire experience has been a nightmare. First, Yeep.me failed to include my address on the shipping label, causing a long delay. When the bike finally arrived, it was broken, missing parts, and mechanically unreliable right out of the box. It was immediately clear the product was defective and not safe for use. I contacted Decathlon on April 3rd, the same day the bike was delivered, requesting a return and refund. Over the next month, I called customer service seven times and used the chat five times, with no resolution. Yeep.me hid behind Decathlon, offering no direct support, no return process, and no refund. Instead, they offered to ship random replacement parts for a bike that was fundamentally broken. Meanwhile, I was forced to use the defective bike for basic transportation, because I could not afford to buy a second bike while waiting for Yeep and Decathlon to act. Even after providing photos, odometer readings, and repeated requests, the companies continued to delay and complicate the process. Neither Yeep.me nor Decathlon demonstrated even basic customer care or responsibility. Summary: Product arrived defective and incomplete. No serious support from either Yeep.me or Decathlon. One month+ delay without refund or proper return. Terrible communication and shifting blame between companies. If you are thinking about buying a Yeep.me product or trusting Decathlon to stand behind the items they sell, do yourself a favor and look elsewhere. I will be posting this review—and photos of the defective product—on every major review platform to warn others. Avoid Yeep.me. Avoid Decathlon. Buyer beware.

I received a defective item and am completely unable to get a response from decathlon beside an automated message of customer service will respond within 24hours, which is a complete lie. I am so disappointed as the item was a bike for my child's birthday and it was such a bummer to show him what he would be getting. I have tried to get a response through their online store, twitter and facebook to no avail. It's a $#*!ty company to deal with.

Follow up from previous review of this company. Bicycle finally showed up but no thanks to Decathlon's customer service. Never will order from this company again.

Decathlon might have some decent products. But if the assembly, packing and customer service are terrible it renders your product useless. I received a bike with a missing part and have been waiting for Decathlon response. You are better off with a local sports goods shop that will listen, fit your needs and result in a great experience rather than frustration.

Order: nl*******690

Totally unacceptable experience.

You've lost a customer who's been spending money in your store for years.

I ordered a 40 euro curl bar from you, and you sent me a kid's scooter.

I've been on live chat and on the phone with your representatives for over an hour this morning trying to get you to make things right. All you have to do is arrange for a courier to come and pick up the WRONG item that I DID NOT ORDER from you.

The mistake is yours, and it is totally unacceptable to expect me to waste my time, energy and money printing off a return label and carrying this large box a mile across town to a Post NL pickup point.

You've lost a customer over your mistake and unprofessionalism over a 40 euro curl bar.

I will leave negative reviews everywhere I can and contact my back to charge bank on the order.

You are basically thieves at this point. Unbelievable.

Order not fullfill. After order 2 weeks still no response. After contact customer service they said no stock
Very slow service. Not recommend this malaysia decathlon

You know, Decathlon is the only decent sporting goods shop in my area. And I really like that it's universal, meaning I can find anything for any kind of activity there.
So it is easier for me to go to one place and buy everything in one sitting. Instead of wandering around different malls and shops looking for the swimming glasses and then for the bicycle pedals.

Very poor online service and no response from customer care mail. Product is returned but yet not status updated and exchanged item is also wrong delivered

Maine ke order return ke liye galti se gift card method select kar diya ab use change karane ke liye baar baar call kr rha hu to 2 agents ne humse kaha ki ho jaayega aur aaj 5 din baad doosra agent bol rha hai ki ab nhi hoga bahut baker service hai inki plzz koi order na kare is site se

We ordered a bike for our daughter's birthday and the day she opened her present, the reflector on the bike was broken. Since the package was not damaged, we knew it came this way from the store. I contacted customer service, they offered us a 10% compensation or to return the bike. It was very disappointing, since this was a birthday present and a 10% seemed unfair. I will never use this retailer ever again.

Just received a 9' so called French design Surfboard. The advertised photos show high quality multi layer fiber glass epoxy with a solid foam core and wooden stringer. Photo shown is the advertised construction.

The board arrived packed in flimsy cardboard packing made from at least 3 or 4 cardboard boxes taped together.

The board was badly damaged. I can see 'inside' the board and there is NOT a solid foam core. A black hole is inside. See photo. Little sign of foam core.

I managed to contact the French office and the lady refused to connect me with anyone who could speak English. Beware.

DO NOT EVER BUY FROM THIS SHODDY COMPANY.

The quality and the life of this product are surprising in comparison with the rest of the Goggles. They are really good. Nabaji is the brand.

Very bad experience, I just paid bill and I adviced them, pls teach them good manners, and as well as it's not the first time, simply sales girls and boys roaming with mobile on tey r busy with social media, and they are not respond and they failed to promote ur valuable products and tey never failed to damage ur esteemed organisation,

Been playing golf for nearly 40 yrs first time a bag has degraded so much in less than a year...Already falling apart and collapsing under it's own weight, When I asked for service online, was told to go to store where I purchased, alas I don't live near the store anymore. So I'm out of a golf bag...Never buy from that place.go to a proper golf store...

On Jun 29 I purchased a folding bicycle from decathlon.com and it arrived damaged and unsafe to ride (See attached photographs). I called and emailed FedEx and was informed I have to contact the retailer (Decathlon) to start a claim on the damaged delivery. Since then, I have called 4 times and sent 6 emails to Decathlon's customer service (*******@decathl…). To date; I have not received a returned call and only received the same email auto-response. In order to get a claim started with FedEx I need Decathlon to respond to me, but they are ignoring me. So, lesson learned, STAY FAR AWAY FROM them unless you do not plan to have to return the item. You are better off going to www.Amazon.com.

1 star is generous. Absolutely atrocious service. Don't buy anything from this store. E-Bike broke down within 6 months after paying £89 for a full service 3 months after purchase. Parts take weeks to arrive. They only employ 1 mechanic and when he is off, tough. No regard for people's circumstances. No replacement available. Called the store everyday, just to get told to call back the next day. Gave the bike in on 08.07.2023, today on 18.07.2023 the part still hasn't arrived. Also, the mechanic is off for the next 2 days, so it may be fixed after 2 weeks. Who knows. I cannot understand how it is taking 2 weeks to fix 1 e-bike. It is not a rocket ship. I would never purchase anything from this store and I would advise others to save their money and go somewhere else for better quality and most importantly service!

Like the title says they took my money and did not deliver the product. I turned them in for fraud to my credit card. I would like to see them prosecuted

Short version - I wanted to replace a shoe due to a defect (never used, bought them the night before) and they asked me to pay extra because the price has changed! Furthermore when I said that I wont pay extra, they refused to give me the shoe with the defect as well so I went home without the shoes (they refunded the initial amount). On their website it is clearly written that you can request exchange of a defective product. I wrote to Decathlon Bulgaria, then I called them (as I thought it is just a misunderstanding) - the answer was that this is out of their scope and that I have to talk with a manager in the store, without pointing any name or contact information of him.
************** that's the number of the query that I've raised to Decathlon Bulgaria)

Completely not satisfied with your product and the customer service. Kindly keep the standard executive at the help desk who can help the customers. My whole day has gone behind this.

I had a good experience buying a pair of boxing gloves. Had the possibility to try them on in the shop as well.