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Order: nl*******690
Totally unacceptable experience.
You've lost a customer who's been spending money in your store for years.
I ordered a 40 euro curl bar from you, and you sent me a kid's scooter.
I've been on live chat and on the phone with your representatives for over an hour this morning trying to get you to make things right. All you have to do is arrange for a courier to come and pick up the WRONG item that I DID NOT ORDER from you.
The mistake is yours, and it is totally unacceptable to expect me to waste my time, energy and money printing off a return label and carrying this large box a mile across town to a Post NL pickup point.
You've lost a customer over your mistake and unprofessionalism over a 40 euro curl bar.
I will leave negative reviews everywhere I can and contact my back to charge bank on the order.
You are basically thieves at this point. Unbelievable.
Tip for consumers:
joke of a business
Products used:
none, they sent me the wrong product and refuse to make things right
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