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DealDash has a rating of 4.4 stars from 4,496 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealDash most frequently mention customer service, gift cards and penny auction. DealDash ranks 1st among Auction sites.
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I enjoy bidding on Deal Dash. I do find that some people seem able to bid way more than the item is valued at (cost of bids being used). Otherwise, all in all a great experience.
I registered with dealdash on 9 Oct and by the end of 10 Oct I had won 5 auctions. $205 retail and I paid 27.65. I bid 13 cents on a $35 and won it. I got my 22 inch TV today a $180 TV for 16,87. This bidding can become addictive... Unfortunately I cannot bid again till 15 Oct. So far I am more than satisfied with dealdash...
Way to go Mike! Sounds like you hit your winning limits pretty fast. We have winning limits to ensure equal chances for everyone to win. Currently bidders can win 6 items valued less than $200, and 3 items valued more than $200 per week. Thank you, Dave
Generally speaking this is a fun site. Do you win more than any other penny auction site? No. But lately I have participated in a couple of auctions where bids were beeing placed by players that obviously had third party software. As soon as a player placed a bid these "bidders" name came up at EXACTLY the same time and as the last bidder. It did not matter what time was left on a clock. For example if a bidder bid at 42:02 the "bidder" who placed a bid at 42:01 came up as the last bidder.
Hi Marsha, if you ever suspect anyone violation our terms of service please report this to our customer service team so they can investigate the matter. Some bidders will occasionally use a rapid bidding strategy in order to outbid others immediately. This tends to irritate other bidders and they know it because it can be intimidating and it causes you to not receive time as highest bidder in order to collect free bids. We don't recommend this bidding strategy because those bidders that do this will burn through their bids fast. It's better to set your BidBuddy and let the others waste their bids. The majority of auctions are won when using the BidBuddy. We'd be happy to help you out with any other questions you may have so please get in touch. Sincerely, Dave
As a first time user, I had no luck bidding. The completed auctions show people winning for very few dollars... however, when I have bid on some of the same items the bid got way out of range and I had to drop out, you did give me back my first bid pak... but I've had no luck in winning anything at a low price. Even the real cheap items have gone over retail inmany cases. This makes no sense at all. Why would someone pay more that the item is worth just to win a bid?
I guess if I had won a bid I would feel differently. Ot sure if im goilg to continue after I use up my remaining bids.
Hi Rick, sorry to hear you have not had any luck winning auctions. Most people do not over bid and pay more than the item is worth. One of the best strategies customers share with us is to calculate in advance how many bids it makes sense to use in the auction when comparing to the Buy it Now price. Keep to that budget and book your BidBuddy. Hopefully you will win the auction with much less bids however if you don't, simply Buy it Now to get your item plus all the bids used in the auction. Remember many people value their bids differently as they may have won bids or received free bids through a promotion. If you would like any assistance with bidding strategies please feel welcome to contact us and we'll gladly help you out. Sincerely, Dave
My husband pass away last year. With short funds I was able to buy my grandchildren's Christmas gift's through dealdash. I'm shopping for their Christmas with dealdash again this year. You get the most for you money, items are 100% real as shown. I just bought a 24 inch LCD HDTV for $0.01 thats right $0.01. You cant go wrong shopping at dealdash.com, oh did I tell you shipping is always free. Go now
Thank you Glenda for sharing. We hope you're able to get even more great savings shopping for your grandchildren this year and have fun doing it! All the best to you and your family. Sincerely, Dave
I have been using Deal Dash for over a year now. It is a legitimate site. You have to use your head and bid on things you want. I have gotten so many great deals from them and if it is something I didn't win, I can decide if I want to buy it now and get my bids back or walk away. Give it a chance before you know it. I love Deal Dash! And so do my grandkids. They benefit most with all my wins!
Thank you Tammi for the great feedback. If there's anything we can do to help improve your experience even more please don't hesitate to get in touch. Sincerely, Dave
I have won 37 auctions since august 22 2013! I won a 42" led for 1 penny! I also won a 500 dollar walmart card for submiting my picture of the tv i won! I love dealdash.com, it always has free shipping!
Hi Donna, congratulations on your excellent wins and thank you for the 5 star rating, we greatly appreciate it! Sincerely, Dave
I use DD often and have won several things or gotten them for "free". You have to use common sense when bidding on "free" items. If there is a problem with shipping or technical error just write to support group and they help you out very nicely. Iv always been pleased with the outcome of anything Ihave had a problem with. Its sad when some bidders play games with you but just leave for a while and most times they just disappear and you can go back to bidding again. Play nice and let the clock run down so players get their free bids. Things can go wrong as we are on a computer remember. Id advise anyone to try DD. Watch the auctions before you play to understand the bidding and use Bidbuddy. Have fun now with DD!
Great feedback Nancy!
Did you see the latest blog post about top 3 tips for having the best experience?
1. Watch and Learn
2. Use the BidBuddy
3. Buy it Now if you don't win
Read the full post on the DealDash Blog.
I have nothing negative to say about DealDash. My experience, so far, has been great fun and I have won so much more than I ever expected! I have not won every auction that I bid in, and I don't expect to. I read everything on their site before I started bidding. Any question I had was answered either by the site or a Customer Service Rep. They replied in an unbelievably quick timeframe and were happy to help. If you bid on only items you would buy anyway then you cannot be harmed. All your bids are returned to you if you lose the auction and then use the BIN feature. I, too, have compared the prices they list with store prices and have not found any discrepancies so far. Studying the site first is key. Read the tips! Spend only what you can afford! Do not expect to win every auction! I am completely satisfied with DealDash and having a great time!
Thank you Ginny, this is great to hear! We're always available if you have any suggestions on how we can make the experience even better. Have a great day, Dave
I purchased the starter pack of bids for $32 giving you 200 bids. My wife and I decided to bid on one item. We figured this particular item sold for an average of
$28 so we were "in it to win it". So we thought. We started bidding from the beginning. I noticed that at the $5 dollar mark, the site would close this item to new bidders. "No jumpers" I think they call it. It was pretty exciting for the first 150 bids. Thought we had a chance so my wife wanted to purchase another 200 bids to assure we would win this item, so we did. As this second 200 bids started to diminish using the bid buddy system I started to notice bids from bidders I had not seen bidding on this item. Huh, that's weird. I thought this site was not allowing new bidders after the $5 mark. This was extremely frustrating when it came down to myself and just one other bidder for several bids, and we thought if we could just out bid this one bidder the item would be ours. So, we purchased a third pack of 200 bids. After about 50 bids into the third pack, other bidders were jumping in. These "new" bidders of course played their part in absolving all of my remaining bids. This felt deliberate! I do admit being excited and having some fun for the first little while. This was my first time doing anything like this. However, I did feel like I was being scammed as this auction went on. I would definitely try it again if I can get a "FULL" refund for the 3 packs that we purchased. Thank you.
Hi Reggie, thank you for the feedback and sorry to hear you did not win the auction. After the auction price reaches $5 no new bidders, that did not place a bid before the $5 mark, can enter the auction. If you scroll your mouse over the avatar images of people in the auction, you can see what time they placed their first bid to confirm when they entered the auction. We offer a 100% money back guarantee on everyone's first purchase if not satisfied for any reason so we can do that for you. Also, we offer a second chance if you do not win an auction with your first bid pack. So, if you did not win an auction with your first bid pack we'll return those bids for a second chance. Additionally, you are welcome to buy the item you were bidding on at normal retail price and we'll send your item for free plus give you back all the bids you used in that auction. Just get in touch with our customer support team or contact me directly and I'll be happy to assist you. Thank you, Dave
It's got great items to bid on, it also gives you the opportunity to get your bids back. Your items will be delivered promptly and in good shape. Any of these sites can be addicting.
So far this is my favorite.
Ellie
Nice to hear Ellie! We're glad to be your favorite :)
The best penny auction site around. Not only win great prizes, but also the customer service is excellent. In addition you can speak to the reps and make suggestions which are later implemented.
Thank you Rebecca for the positive feedback! Listening to customers is very important and helps us prioritize and make decisions on what features we develop. If you every have any suggestions or need assistance feel free to reach out to us! Sincerely, Dave
They are a very easy to deal with. The auctions are fast and fun. There customer service is great. If you were to have any issues they are very quick to fix it.
Thank you Jim, we appreciate that and glad to hear you're happy with your experience and service received. If you have any suggestions on how we can make the experience even better please sure to get in touch. Sincerely, Dave
Wrong item shipped. 5 days no contact by phone or email. When I called I was told "This sometimes happens and it'll be a few more days until I get contacted. Never mind how much longer until I get my item. Oh yeah! And a 12 foot box of aluminum tubes that was supposed to be a mountain bike blocking the entryway to my home. My favorite from Louisa the customer rep when I told her I was furious with their handling of this, "Sorry you feel that way." Somebody explain to customer service that saying, "Sorry you feel that way." is NOT an apology. So I guess I will just sit and stare at this monstrous box in my hallway while I wait for their "Shipping Team" to come back to work. Serious statement. Their shipping team doesn't work everyday. They have an alternating schedule so the chance of getting immediate help for a shipping issue depends on their team being on staff THAT day. Sounds like a great business model.
IT CONTINUES!
So here I am STILL waiting for the bicycle I won. Now they tell me they can't give it to me. The best part is that they sent me a box of aluminum tubes from Amazon that was supposed to be my bike. I called. I emailed. I took a picture!. Now the head of customer support has apologized and said they cannot resend the bike because the same mistake would happen again! Excuse me? What? This is the second time they have pulled this Bait and Switch maneuver. They promise the item and then offer you more bids or a gift card as a replacement. The gift card is only good if I can find the exact item and the exact price or lower. What are the chances and why has that become my JOB to go out on my own and fix their lie?
Hi Sean, I'm very sorry you received an incorrect item and for the inconvenience it is causing you. Our procurement team works Mon-Fri and is currently in contact with the supplier to schedule a pick up and replacement. We'll get that 12' box out of your way as soon as possible. We sincerely appreciate your patience. If you have any other questions please feel welcome to send me a message and I'll be happy to help you out. Thank you, Dave
This site has a very nice list of product offerings. I've won a lot of products at huge discounts. The customer services is responsive and very helpful. The payment and check out service is easy to use. Shipping and tracking numbers are automatically generated. This is my favorite online penny auction site.
So nice to hear we're your favorite penny auction site, thank you!
I love Deal Dash.! If you like auctions you must try deal dash! It is easy to use and their products are all top quality. My advice. Read how it works, Set a budget on how much you are willing to spend and jump in and have some fun. I have gotten some great items from Deal Dash, unlike some other auction sites I have tried in past.don't be discouraged if you lose in an auction, you can buy the item and receive all the bids you used. Everyone should try it at least once
Great advice Robin! Setting a budget and using the Buy it Now in case you don't win so you can get your bids back is some of the best advice for bidders. Thank you for sharing and for the positive feedback.
Great site. Honest, real wins, friendly & knowledgeable staff. If there is any problem at all they will fix it to your advantage.
Thank you George, we appreciate the feedback!
I understand that dealdash.com allows a full return of your money on your first purchase if there is cause. My first purchase after some time bidding was to just go ahead and buy now. I that that on a laptop computer at the price of $514. The article was shipped promptly but when UPS delivered it the package looked like someone had taken a wrench to the box. The flap was also totally unsealed. I was not about to accept such a vulnerable piece of electronics under that condition. I refused the package and it was returned to sender on Sept 26th this year. I did not hear from DealDash.com so I went to their contact site and advised them of the issue. I have since contacted them twice more and have had no response from them. If this was just a small item I would walk away but I am 78 years old, not stupid, and not afraid of anyone but God. I have received recent emails from them so I know that their electronic system recognizes my electronic system. I will not hesitate to contact any tv channel which carries their advertisements, I will start at the top. I will give them one week to contact me in regard to this issue. As I told them in my correspondence to them, I just want to be a happy customer.
Hi Vonda, I'm sorry to hear you received a damaged product. Our customer support agent Chris responded to the email you sent us yesterday just a few hours after it was received so I'm sorry if you did not get that response. I'll make sure someone from our support team sends you a new email today. Also, our procurement department has informed me they taking care of this issue and are having a new computer shipped out immediately with priority shipping. Unfortunately sometimes products get damaged during shipping, however don't worry, we'll be sure to take care of this incident for you.
On another note, I noticed you won a KitchenAid Artisan Mixer - congratulations! The UPS tracking code can be found from your dashboard and it looks like it's on time to be delivered by October 1,2013. If you have any other questions please don't hesitate to reach out to our support team. Thank you for your patience. Sincerely, Dave
The last three day I've seen something strange happening on DD. I'm limited on cash so I watch the site a lot and bid when I think there's a chance to win. What's been happening is a lot, and I mean a ton, of low end $10 and $15 Amazon gift cards have been going for $. 01 and a few more for no more than $. 03. Many of those are going to "first time winners". That seems to have stopped since last nite. During that same time period the $25 and up cards have been going of very high prices in general with a few under a dollar. This a/m the site wasn't updating like is is supposed to as well. Possibly internet traffic jam or maybe a denial of service attack?
The obvious inference on the cheap cards is DD is somehow allowing newbies to "win" a few to keep up the interest etc. I really think DD is trying to maintain a rep of honesty etc but when I see things like this m alarm bell start ringing!
Hi Ron, thank you for the feedback. I checked with our auction management team to see if there have been any changes with scheduling of gift card auctions. There have not been any major changes in the volume of gift cards scheduled. We did however add a few more higher valued gift cards such as the $800 Amazon, $500 Home Depot and $500 Walmart. It's likely you'll see even more higher denomination gift cards scheduled up for auction in the coming weeks. As for the price the auctions are selling for this remains very unpredictable, however trends show the lower valued auctions get less bids placed and therefore sell cheaper.
Regarding the site not updating well, our development team has been working on a new product releases and merging those updates to the database. I spoke with one of our developers and was informed they encountered a couple small bugs during the migration, however were able to react and fix those quickly. If you do notice any bugs please let our customer support team know so we can log the incident which helps our developers investigate and correct any issues.
If you have any other questions or have any suggestions on how we can improve your experience on the site please don't hesitate to get in touch. Sincerely, Dave
There are LOTS of team bidders or possibly it's the same person setting up multiple accounts. I have bid on three different items where there were two others bidding. As soon as I dropped out, one of the others did too letting the other win before someone else joined the auction. That's too much of a coincidence since it's happened three different times within a few days.
I did win an item 2 weeks ago that hasn't shipped yet. It's readily available online or at BestBuy. I contacted their support via e-mail & was told it may be as long as a month from the date the auction was completed. Their FAQ states fast shipping but it isn't.
Hi Jackie, thank you for the feedback. We take "team bidding" aka "collusion" very seriously and it is against the rules and terms of use of our site as is setting up multiple accounts. I hope you have written into our customer support team notifying of suspected team bidding so this can be investigated. If you have not done that yet, please do so immediately.
As for the item you won 2 weeks ago which has not shipped, I'm very sorry for this delay. Our team always does their very best to ensure all items are shipped by our supplying partners promptly and without delay. There must be some explanation for this and my guess is it has to do with a stocking issue. However, if you'd like to write in and provide me with your username I'll be happy to have this looked into straight away and provide you with a status update. If the shipping is still delayed we'd be happy to substitute the item with a gift card of your choice if you would no longer like to wait. Thank you Jackie and I'm sorry for the troubles and I hope you'll reconsider your review of our business.
Sincerely,
Dave
Answer: Thats a hard question to answer, because it depends on the article, and its value. I will say I have won some great Articles, and lost many, maby more. The more valuable the article the harder to win. Personally, I gave up on Deal Dash due to the BID STOMPING and Jumpers and the gready nature of some bidders, who stockpile bids. Also, even though Deal Dash supposedly has means to catch Buddy Bidding, I myself have caught at least 4 people doing buddy bidding, reported it, and nothing was ever done about it. Finally I no longer play on Deal Dash, for the reasons I mentioned, but thats my choice. Its up to you, on what you want to do. Hope this helps.
Answer: Hi Beatriz, I want to start this conversation by inviting you to read our Audit Conducted by Ernst & Young: https://dealdash.files.wordpress.com/2014/12/dealdash_ey_audit.pdf Fair & Honest is a symbolic capture of DealDash's core values, and these certainly start and end with our commitment to being humanistic. I would love to show this to you, how can we help? Please let me know. Adrian Community Manager
Answer: Hi William. If you do not win an auction you will not automatically get the bids back to your account. You have the option to use the Buy it Now button. By using the Buy it Now option you will get the item for retail price and all bids back to your account that you used in the auction. Users who take advantage of this option usually have a better experience, since they both get the item they initially wanted, as well as retain all their bids. If you do not want to use Buy it Now you will unfortunately lose the bids. We recommend our users to bid on items they really want, so that if they lose the auction, they can still get the item and their bids back. Let me know if you have more questions!
Answer: Hi Julie, I hope you are having a wonderful day I'd be happy to explain how the Buy-It-Now option works. Each bid you place takes away one of your bids from your balance and increases the price of the auction by 1 penny, then resetting the clock to 10 seconds. It's in this small window that someone else must decide if they will place a bid to outbid you. If no new bids are placed and you are the final bidder in the auction, you win the auction at the final sales price. If you do not win the auction, you will see the Buy It Now button. By using the Buy it now option, you will get the item for retail price and all the bids you used in that auction will be returned to your bid balance. Users who take advantage of this option usually have a better experience, since they get the item they initially wanted as well as retain all their bids. Please let us know if you have any other questions and be sure to read more about us here: http://www.dealdash.com/how-does-it-work Thanks so much for your great question, please feel free to reach back out and let us know if there's anything else you need. We are always happy to help! Phone: 855-455-3325 Email: support@dealdash.com Live chat available using the contact support button on the webpage
Answer: Hi Emogene! Great to hear you had a good experience and won a few items. Orders are usually delivered in 7-10 business days. I hope you enjoy your items. If you need anything else, please don't hesitate to contact me!
Answer: Hi Kathy - All items are brand new. We work with top suppliers such as Walmart and Sears, who ship the items directly to your door! If you are unhappy with any item you receive, simply contact our support team and they will help you out. If you need anything else, please don't hesitate to contact me!
Answer: Hi Elizaabeth, Thank you for getting in touch. We offer all of our customers a full money back guarantee for the first bid pack purchase. Our payments team can get in touch with you and issue a refund. Please send me a number we can call. My email is adrian@dealdash.com
Answer: Hi Patricia, Thank you for getting in touch. I am sure this has been a misunderstanding. DealDash is audited by Ernst & Young, confirming that all bids are placed by real customers and all items are delivered. DealDash members and their acquaintances are strictly banned from taking part in the auctions. My guess is that another user may have chosen a user name similar to DealDash. If so, we'll need to change it to avoid confusion. Please send me an email with your user name, so I can find the auctions and spot the user. My email is adrian@dealdash.com I look forward to hearing from you. Best, Adrian Community Manager
Answer: Hi Jan, For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-work DealDash has a 100% money back guarantee on your first bid pack purchase and a winning guarantee. If you decide to give DealDash a try and don't win an auction with your first bid pack we'll return the bids back to your account free for a second chance. If you're still not satisfied with your DealDash shopping experience we'll be happy to refund your first bid pack purchase no questions asked. You can even keep any bids in your account or items you have won. Giving DealDash a try is risk free!
Answer: Hi Jasmine. All items on the site are brand new, factory sealed and come with standard manufacturer’s warranties. Vanessa, I am very sorry to hear you have felt that way. Could you please let me know your user name and I'll pull up your account? I'll be happy to assist with any concerns!
Bid on auctions and save. All auctions start at $0 with no minimum price reserve. Everything must go! DealDash is the fair and honest bidding site. Founded in 2009, millions of bidders have enjoyed Deal Dash auctions since.
Thank you Mary, I'm glad to hear you enjoy your shopping experience with us. It's really not a good strategy to overbid the value of the item, however we have to remember people really value their bids differently. For example if they win a large bid back with just a few bids and when they're able to get free bids from some promotion. If you have any suggestions on how we can make your experience even better please get in touch. Sincerely, Dave