Darn Good YarnReviews 126

I can not get over how amazing the DGY team is. On top of having great, top quality yarn, they also have a great customer service.
Always so prompt in responding to my emails and they definitely make me feel like I matter and that connection with another human being is what's important whether in a business or in life in general.

May offers are sent to customers yet few qualify for them. I enjoy their skirts and if you get a bad skirt, they are really good about sending a replacement no charge. However, this does not change the fact that their marketing department is consistently sending offers that I never qualify for and every time I contact DGY about this issue, I'm told it's a mistake and thanks for understanding. I don't understand, so please stop saying this. I can overlook a mistake or two but this is a consistent problem at DGY. So much so that I finally threw in the towel on this company due to the marketing nightmare. I appreciate the BOGO's and other great offers but I can't overlook the constant mistakes. I have bought my last DGY skirt. I won't even buy from a 3rd party anymore and deleted all my third party sellers. DGY was willing to lose me as a customer over $15. So I went on Etsy and spent $50 on two fabulous off brand skirts. That's $50 DGY will never see from me again. And that was just today! I have 35 DGY skirts and will never buy another.

UPDATE:

What you fail to mention is that several customers were given the additional 15% off, on top of the BOGO, and you honored the discount since it was your error. I have that in an email! You tell me no while saying others can have it because they happened to order before the error was fixed. BE CONSISTENT! If you are going to tell the story, tell the WHOLE story, not just the part that makes me look petty. And I don't believe you are sorry you lost me as a customer because on my last order, I had blood all over one skirt and huge holes in another. Neither can be hidden by wrapping. The blood is unsanitary, especially in a COVID world. NO ONE ever responded and so I'm out 2 skirts from my last order of 5. The only response I got was to ask how my customer service experience was and I gave you a 1 and told you no one has helped me. I would have given a zero but it's not an option. Still haven't heard back. So if you really care about losing me, respond to me email or replace the 2 skirts I can't wear but paid for.

I've been subscribed to DGY for a little over a year now and I love everything about this company. In addition to my monthly subscription box, I've also made numerous other purchases and have always been pleased. I can only think of one time where I had an issue with an order and it was resolved quickly. The customer service is exceptional and the products are great quality. The karma points program is an awesome perk and I've gotten quite a few things for free using them. I especially appreciate how my purchases are helping to provide sustainable employment for so many people. My most recent purchase was 3 hanks of the beautiful Malabrigo sock yarn and I'm super excited to make something with it! I always look forward to getting my packages from DGY!

I got two skirts for a birthday present for myself. I hoped I made "great decision" as they emailed me. The joy when I grabbed my parcel soon turned into great disappointment. I could see that the fabric that was used for one of them was much loved - probably too much loved to be reused as a skirt. I could see holes here and there. Also, the sewing quality was poor. It has distinct odor too, but I am afraid to wash it because the skirt might be ripped during the wash.

Thank you everyone at Darn Good Yarn for being such a wonderful, fun, exciting, and all around fantastic place to shop for the things I love! I do think you are the greatest team out there in the business world, at least where yarn and such is sold! I can't say I have much experience with much else but I do love my yarn! And Darn Good Yarn just gives me this "feel good" feeling every time I get order from you! I was reading about my sari silk skirts I ordered which by itself is amazing, but then I went in to read about "Darn Good Yarn" and how it came to be and such... it's mind boggling to me what you all have accomplished and by the way, HAPPY 10 year Anniversary!

I had been eyeing the Facebook ads for this company and reading user comments (looking for negative feedback) for well over a year before I finally got the nerve to buy. It was a post-Christmas "buy 2, get 4 free" sale on sari skirts, so even though my total with tax and shipping still ran $160, it worked out to only $27 or so each. I got nervous because the website said in-stock items usually ship in two to three days, but two weeks went by without getting a shipping notification. I emailed the company, and immediately got an automated response that since it was the weekend, someone would contact me Monday. I did receive an email from a real person, who said that because of Christmas they were behind in fulfilling orders, but my order was pending and a notification would be sent. About 3 days later, I did receive a notification, and about 5 days after that, all six of my skirts arrived. And they are BEAUTIFUL, and SO comfortable. I absolutely love wearing them. They are well made, and I love that they are made from recycled fabric. The company is up front about every skirt being unique, and that the skirts you will receive will NOT be the ones in the photos. I sent my requests for style, colors and patterns and was delighted with what was chosen for me. I absolutely would (and probably will) order from them again.

I can't say how much I love DGY! I have had the Yarn of the Month subscription for almost 2 yrs and I buy items frequently from them from skirts, fabric, buttons, yarn of course, and move! I have NEVER been disappointed! If an order of messed up the fix it in record time! They are also very nice and follow up. I have yet to have a bed experience with them! Thank you DGY for not just having great customer service but for all the good you do from employee people locally with special needs to help artisans in other countries make a living to recycling and reusing! Thank you so much!

Darn Good Yarn is a great company that helps to employ talented and skilled women artisans in India.The products they sell are awesome, and it is alot of fun to get their mystery items and/or subscription services, as you will be surprised at all the variety they carry. If you like vibrant rich textures and beautiful colors for your yarns, this company has that. They also sell gorgeous clothing and accessories. I always get lots of compliments on my Sari skirts, and best of all, they are made from earth friendly, repurposed materials.

I've been buying from Darn Good Yarn since July and I'm obsessed! I buy mainly their recycled sari wrap skirts and fleece-lined wool socks. Each item is unique and handmade by artisans in Nepal and India, so not only do they provide supportive jobs for them, but they are helping to save the planet by keeping reusable fabric from going into the landfills! To add the icing to the cake, their customer service is incredible! I recently sent an email anxiously and impatiently awaiting my Skirt of the Month order, and Kate reassured me the same day that my skirts are being picked and they plan to maim out this week soon! They never make me fee bad for asking questions! And if there's something wrong with my order like damage, they make it right! Love this company!

Darn Good Yarn besides having unique affordable yarn and more has amazing friendly customer service that always goes above and beyond. All purchases from DGY goes to help women in need... I love companies that give back to communities and are not just out to make a buck. I like different yarns and this is my go to place. You won't regret it. Very helpful staff. A pic is below of a scarf I arm knitted using their chiffon ribbon yarn.