• CyberPowerPC

CyberPowerPC

Overview

CyberPowerPC has a rating of 2.06 stars from 157 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CyberPowerPC most frequently mention customer service, graphics card, and gaming computer problems. CyberPowerPC ranks 59th among Computer sites.

  • Service
    110
  • Value
    107
  • Shipping
    100
  • Returns
    88
  • Quality
    104

This company does not typically respond to reviews

Positive reviews (last 12 months): 10.7%
Positive
3
Neutral
0
Negative
25
53
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • DO NOT BUY CYBERPOWER PCS They have the worst customer service ive ever seen in my life.
  • After a while say about a year the graphics card decided to stop working entirely….
How would you rate CyberPowerPC?
Top Positive Review

“Best pc for starting up!”

Jay J.
1/3/24

I got this pc & i more then enjoy it. I dont see myself looking back. Highly recommended for anyone whos on a slight budget.

Top Critical Review

“They are selling garbage.”

SALVATORE V.
2/29/24

I bought a very high priced PC about 2 years ago. I won't say high end, because it has turned out to be garbage. From day one, it seemed to slowly get slower. I thought is was my imagination, but 2 years later, it has basically become a brick. Every single component from motherboard to video card has issues. It can't be just random bad luck. I'm positive they use factory seconds and returns, and put first class prices on items. I would never recommend a friend or even enemies to buy there garbage. Be aware, you have been warned.

Reviews (157)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (40) graphics card (18) video card (9)
Thumbnail of user angell456
1 review
0 helpful votes
February 6th, 2024

Good came quick works really well love everything about it i recommend it if you are getting STARTED

Products used:
BUDDHA 100

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Value
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Thumbnail of user jayyballa8
1 review
0 helpful votes
January 3rd, 2024

I got this pc & i more then enjoy it. I dont see myself looking back. Highly recommended for anyone whos on a slight budget.

Tip for consumers:
11/10

Products used:
gaming pc

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Thumbnail of user gerardog109
1 review
0 helpful votes
March 20th, 2022

I am so happy that I got this CyberPowerPC from BestBuy. It came play ready and easy to set up. I've been playing Fortnite, and the graphics are freaking amazing. The lights on the CyberPower PC are changeable and have a variety of different colors like blue, red, pink etc. they also change in motion and appearance. The speed on this PC is fast and i get well over 240 fps. Well worth your money with a guarantee smile on your face

Thumbnail of user marcosd77
1 review
0 helpful votes
September 9th, 2023

Got my desktop (AMD Ryzen 5 7600 - 16GB Memory) with cyberpower and its awesome, no complaints. It holds all my games and functions like it's supposed to. They also have a great customer service.

Products used:
Desktop AMD Ryzen 5 7600 - 16GB Memory

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Value
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Thumbnail of user ambers989
1 review
0 helpful votes
January 5th, 2023
Verified purchase

Cyberpower saved my faith in computers, I own the PREBUILT GAMING PC GLX ******* ordered back in November and it works great, easy set up, fast for all my needs; I am a gamer/streamer/etc. Before finding Cyberpower I had an brutal experience with a company called Asus, I had gotten a computer from them and after a few weeks it would blue screen and after 6 phone calls I sent the computer back for repairs, lets just say they ended up having the computer longer then I did trying to fix it (never figuring it out) and every time I called I got the "I'll escalate your request" but after doing that for 3 months I decided to go on the hunt for a new computer (scared to death though) and a good friend told me about Cyberpower and I am not disappointed. The computer is the quietest computer I have ever heard; well not heard. I was able to easily set up all my 4 monitor's even one being wireless. I 100% give 5 stars, if I could I would do more. I love the fact I can choose colors from ones that flash and others that don't. I was shocked how easy everything has been, has hook-ups and ports for everything I need. Thank you again Cyberpower for being a great company. I look forward to making them my go to for all my computer needs in the future.

Tip for consumers:
It is always helpful to write reviews so that others can get the best product out there..

Products used:
Prebuilt Gaming PC GLX

Service
Value
Shipping
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Thumbnail of user peterd1787
1 review
2 helpful votes
September 2nd, 2022

Fast Shipping! Excellent customer service! Easy to set up! Lightning fast computer. Very recommended! The computer was very well packaged for shipping. I got a person when I called customer service before purchase who was very knowledgeable, and answered all my questions before I ordered online.

Products used:
Gaming Laptop

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Value
Shipping
Quality
Thumbnail of user anthonyo673
1 review
0 helpful votes
March 29th, 2023

I was so incredibly indecisive when it came to picking a gaming pc, I am now a month in to my new cyberpowerpc and I love it!

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Thumbnail of user zaidena
1 review
0 helpful votes
February 9th, 2023

I've been looking for a good PC now in cyberpower by far is the best it's fast that comes with Windows 11 built in Wi-Fi and it has multicolors

Tip for consumers:
Cyber Powers PCs are very good they have a lot of storage and the good thing is it comes with and built in Wi-Fi and windows 11

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Thumbnail of user joelv151
1 review
0 helpful votes
January 13th, 2023

Bought pc during the pandemic when nobody could find graphics cards.ordered pc from best buy and got it super quick with a 3070!

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Value
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Thumbnail of user philippag13
2 reviews
0 helpful votes
June 13th, 2022

We bought a computer for my little brother here. I would like to mention the excellent work of the consultants and managers who helped us choose the right product for us. The delivery was fast.

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Value
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Thumbnail of user randallt105
1 review
0 helpful votes
October 8th, 2022
Verified purchase

I'm very happy with my new computer. I bought my computer from CyberpowerPC and very happy with the speed and performance. I highly recommend this computer to everyone.

Thumbnail of user chrisg2119
1 review
0 helpful votes
February 12th, 2023
Verified purchase

Got the computer and let it warm up to room temp for a couple of hours and fired it up. It ran like it should and everything I ordered was included. They sent it double boxed in the corsair case box and the padding and in a larger box. No damage to the computer at all, not even scratch. This is the second computer I have gotten from them and will buy from them again. I chose an AMD5 processor with a 7900xt GPU. I went AMD5 because it is the start of socket while intel's was the end of theirs and I can get upgrades after the fact. Ran out of money for the 7900 xtx but I only run a 2k monitor and the 7900xt runs all the games at ultimate on 2k.

Tip for consumers:
They E-mailed me every step of the way and and sent a tracking number when it shipped. They sent it out on the day they said they would. No surprises.

Products used:
Corsair case and AMD GPU & CPU

Service
Value
Shipping
Quality
Thumbnail of user givw
1 review
0 helpful votes
February 3rd, 2023

Got this pc for about two months now and it runs completely awesome no issues and it is pretty quiet great for gaming on semi high end games! Would recommned for any newcomers to pc gaming

Thumbnail of user rausonf
1 review
0 helpful votes
December 21st, 2022
Verified purchase

This is a great pc and is very fast i use it every day the color is great and i have not encountered any problems since purchase

Thumbnail of user mikealc
1 review
0 helpful votes
December 16th, 2021

Will preface this by saying the first one I bought (same exact model and specs) died shortly after I got it, but that was likely because I tried installing more RAM before even booting it up for the first time. If you buy your gaming PC from a store like Best Buy, they'll be more than happy to exchange it for another if something goes wrong and it doesn't work properly. I returned it and got another, actually waited for everything to set up before I installed my RAM this time, and boom! Best PC I've ever had, it keeps telling me to turn all my games settings up HIGHER! Including heavily modded Skyrim, Just Cause 3, etc.

As for the price of the PC, it was amazing! Operative word being WAS. When I bought it, the chip shortage and pandemic supply chain breakdown weren't fully in effect. Also they appear completely sold out of most places close to the holidays, I got mine before November last year. I would never buy a gaming PC direct with to-customer shipping. In person with return policy is the only way to go.

I would rate my satisfaction with my prebuilt CyberpowerPC desktop at 10/10, never required support/assistance from the company themselves as the AMD software that came with the computer kinda manages everything automatically, literally making sure everything is stable after each update, and Best Buy makes sure they work at the store and they have a return/exchange policy.

Tip for consumers:
Best Buy and most other stores that sell prebuilt gaming computers in the store provide a return/exchange policy, and in person returns are always far easier than mail-in returns. I've never dealt with CyberpowerPC's service department because I've never had to, thanks to Best Buy.

Products used:
Prebuilt Windows 10 PC with a 256gb boot SSD and a 1TB HDD, Radeon RX 570 series graphics card and AMD Ryzen 3 3100 4-core processor.

Value
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Thumbnail of user bettyw1020
1 review
0 helpful votes
September 11th, 2022

GREATEST BEST PC OF ALL TIME, HIGHLY UNBELIVEALBE!
I DONT KNOW WHAT I WOULD DO WITHOUT IT TO BE HONEST!
I LOVE IT

Service
Value
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Thumbnail of user matthewg1481
1 review
0 helpful votes
January 8th, 2023

It runs games and has never crashed and also has never over heated at all it also works for streaming and

Thumbnail of user carsonmf
1 review
0 helpful votes
December 26th, 2022

I can run alot of games and the fps on the games are very good and it has alot of storage and no problems with it all.

Thumbnail of user matthewg1034
1 review
1 helpful vote
August 12th, 2021
Verified purchase

I received my PC two months ago.

Good company in my experience. They can be called and you can most often talk to your order service rep, however, they're usually in a hurry to end the call or get to the next one. Not flexible, will not make any changes to order and will ask that you cancel and remake the order even while waiting on parts. Research parts thoroughly to avoid this inconvenience. This is on you, but they could help some.

PRODUCT: (See Product info for specs below)
Boxes are well packaged with tons of cardboard! I've had my machine for 2 months now, ZERO issues. No crashes, runs at reasonable temps under stressful loads. One RAM card side/heat dissipator (Thin cosmetic aluminum siding) appears to be bent, spreading it from the heat sync of the inner-components but was easily re-formed into shape without issue. Works functionally and remains at reasonable temps under stressful loads.

No faulty or under-performing components, computer benches in the 74th percentile of computers with the same components across all areas on average. (better than 73 of 100 of the same build, this is good!)

I'd recommend this company to a friend, with some guidance as to optimal part selection.

Tip for consumers:
1. PICK A RAM BRAND NAME if you want top specs. I could've gotten a 16cl ram instead of an 18cl of the same frequency if I paid $20 more and gotten top performance. Customer service would not modify my order a month before the machine was to be built. Would not take my money to change. To their credit the RAM provided does run good.
2. Get the internal foam protection. So worth it!
3. Get free RMA shipping! Happens everywhere, parts can go bad weeks or months later. It happens. $75 to ship!

Products used:
Gamer Master 9500 (CUSTOM PART SELECTION)
CPU: Ryzen 5950
GPU: RTX 3090 ASUS TUF
RAM: Teamgroup T-FORCE 4000mhz 18-22-22-42cl
MB: MSI MPG X570 GAMING PRO CARBON WIFI ATX W/ WIFI 6 RGB
STORAGE: SSD SAMSUNG 980 PRO 1TB
STORAGE2: freebie 4TB 4800rpm hard drive
COST: $4,700
ORDERED: 4/18/2021 (Delayed due to GPU Shortage by 1 month)

Thumbnail of user jonathane269
1 review
0 helpful votes
February 25th, 2022

I just bought this pc and im already in love with it. Ive always been a console person but after purchasing this pc it has completely turned me around. It runs so smooth!

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Thumbnail of user prestonm102
1 review
0 helpful votes
December 26th, 2022

Cyberpower has great prices for all of the accessories that come with the pc. They also can help give you moneyback with a good 3 year warranty.

Thumbnail of user aleashar2
1 review
0 helpful votes
April 25th, 2022

Upgraded to the cyberpower pc from a triton pc and the difference is amazing! I would recommend this pc to anyone who would get one!

Thumbnail of user aaliyahj24
1 review
0 helpful votes
May 11th, 2022

I LOVE MY DESKTOP SOOO MUCH CYBERPOWER IS THE BEST BRAND TO USE IN PC! I use this computer for my corp work

Thumbnail of user christopherr1074
1 review
0 helpful votes
March 29th, 2022

This pc i got from cyberpower is great curshes everything i do on it great for gaming runs great and anything you want

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Thumbnail of user brandonc655
1 review
0 helpful votes
March 27th, 2022

This was an amazing purchase and i would do it a million more times if i could. Cyberpower pc's are amazing at what they do and fulfill what you are purchasing to the max and even give you extra free goodies. 10/10 would recommend.

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From the business

Custom built systems including Desktop Gaming PCs, Gaming Notebooks, and Workstations. Award winning gaming desktop and laptop with legendary performance.

Company Representative

Thumbnail of user lapt27
Lap T.
Typically does not respond to reviews

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