CustomWritings has a rating of 4.9 stars from 3,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CustomWritings most frequently mention high quality, assignment help, and customer service. CustomWritings ranks 5th among Essay Writing sites.
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Assuming US history would be an easier elective class due to the fact of my American background, I was proven wrong-it's tough! Struggling to choose a major event for an assignment, I turned to CustomWritings for assistance. Not only did they complete it in three days, but the paper was also well-cited with a plethora of references that impressed my professor. I wholeheartedly recommend them!
My paper was formatted wrong and had many spelling and spacing errors. I paid for a full 6 pages and only received 5 with 2 sentences in the 6th page. Very incredibly inconvenient when I'm paying a lot of money and have a deadline to meet
I had an assignment that i can do by myself easily, but because I did not have time, I outsourced it.
They assigned an "expert" who delivered the paper 3 times with wrong answers and I kept clearing the mistakes and even gave the writer the right final answers. Output was miserable! There support team was convinced that their writer was clueless, and they refunded me %50 only. When I tried to escalate my issue, they said the decision has been taken and the ticket is closed. Professionalism at its finest
I place order with spa if it's requirements of the work and even with writer expert, however they'd assign writer who have zero background on the field of order, writer made mistakes reflect his/her knowledge on the field, however customer service force the Isuzu and ignor my Appel for refund with un realistic claim
Products used:
Not related to the requirements at all
Hi Mohammed,
Thanks for the feedback and please accept my apology for the inconvenience caused. It was never our intention to let you down in any way (◡_◡)
I've checked the order and see that the dispute manager provided you with the maximum partial refund, and hope that your feedback will help writer avoid similar mistakes in the future!
Best regards,
Cody J.
Customer Experience Manager
I am writing this review with 100% honesty. I ordered a Ph. D level paper with an advanced writer and advanced paper. The result was a paper matches a first or second year student at max. I asked for a refund or changing the topic they declined my request.
Defiantly, I'm not going to use this again.
Dear Jasen M.,
Thanks for sharing your feedback with us. I am sorry to hear about your negative experience.
Can you, please, clarify your order ID so that I could check the case and see if there is anything I can assist you with at this point?
Your prompt response will be highly appreciated!
Best regards,
Cody J.
Customer Experience Manager
Structure is fine, however some corrections are required at the beginning. However, I think the writer did a good work but 1 hrs delay deadline.
Dear Avi,
Thanks for sharing your experience with us! I'm sorry about the delay and hope our team compensated the delay (if not, let me know).
Best regards,
Cody J.
Customer Experience Manager
This company is a horrible writing company who assigns lack luster writers to assignments even if you pay for a top writer which is obviously an extra amount. I placed an order for an assignment which was $621.18 and an additional $88.06 for the complexity of the order. Mind you, I placed the order 3 weeks before the deadline. On the day of the deadline I received a message from this scam company that my writer is being changed. I quickly called them and found out the writer could not do the assignment. This should have been communicated to me days before but being a scam and unprofessional company they are they did not do so. I demanded for a refund to which they only approved $621.18 initially after arguing with the lady over the phone that I paid an additional $88.06 for the complexity of the order she then approved it. I have only received $621.18 but I have not received my $88.74 today is the 6th business day which I was told both transactions will be in my account latest by the 6th business day. I am meeting with my lawyers to sue this scam company. Avoid them at all costs. There is a reason why they are receiving low reviews and other writing companies high reviews. I regret not looking at the horrible reviews for this company.
Dear Dorothy,
I'm glad we've managed to sort things out. In case you face any issues, I'm always here for you ❤
Cheers,
Cody J.
Customer Experience Manager
They do me powerpoints with copied text of my instructions and they put low quality photos and unseen colors in the photos.
All text copied from my instructions zero efforts
No quality
After that they promised to refund then the manager said no will not refund!
Dear Shaamma,
I am deeply sorry for the current situation. We will strive to help you better the next time. Also, our writers will appreciate more detailed instructions to meet your expectations definitely ❤
Kind regards,
Iris T.
Customer Experience Manager
I have been using this service for a long time, my experience at he beginning was good. Lately the writers do not match the criteria, they do not follow the directions of the paper, miss information. The customer service always ask to give mire time even though you pay for a certain time, if you ask for review they ask for more time and do not give any discount for that. I do not recommend this company at all. If you want to get a good quality do not use their service, I have recommended multiple people to this company and so far all of them have the opinion.
Dear Yaima,
Thanks for sharing your feedback with us. I'm sorry that you feel like the service has worsened. In such cases, I often suggest requesting writers you like to ensure your orders' quality and consistency. Also, you're welcome to report each case of poor performance, and we'll review every case.
Please let me know in case there is anything I can do for you at this point.
Best regards,
Cody J.
Customer Experience Manager
They wasted my 5 days. I asked for a research paper writing, and paid extra for preferred writer and complex assignment. The document i got was a school level essay with numerous mistakes. As refund they are willing to provide 40% back, which means for wasting your time they keep 60% of your money. Moreover if you ask for 100% refund, they will post article online, which is scary if you have tour research work in it. Was a mistake to use this website.
Dear Pankaj S.,
Thanks for the feedback. I'm sorry to hear about your negative experience (◡_◡) It's true that we offer two kinds of refunds: full (100% & no ability to use writer's work) & partial (up to 40% & you can use parts of the paper). You can choose the one that is most suitable for you.
In case you'd like me to take a look at your order, please, provide your order ID.
Warm regards,
Cody J.
Customer Experience Manager
Please let me use the website, I've been using it since 2013 and I'm old customer
* CustomWritings attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The price is high compared to the other company due to quality. I can't go back here again as the price is hard for pay.
Hi Ruben,
Thanks for your feedback. Our team monitors prices constantly, and we do our best to maintain a perfect price-to-quality ratio. Plus, you may reduce the price by placing your order in advance;)
Best regards,
Cody J.
Customer Experience Manager
The first writer did not follow the essay instructions at all, when i asked for a revision, he refused to do it and i have extend the deadline for almost a day which my essay had passed the deadline already. The support team said they were looking for a new writer but holy 24 hours there are no update of my assignment, i cant believe a writing service could do such things.
Dear Bingbing f.,
Thanks for the feedback. Please accept my apology for the inconveniences. I'd like to check your order and assist you but require further details (order number).
Please get back to me at your earliest convenience.
Best regards,
Cody J.
Customer Experience Manager
My order was cancelled and left me without a paper to turn in. I had to stay up all night in order to do my paper. Very disappointed. The person I talked with wanted me to replace the order which would have made it outraguously high and did not offer me a discout at the time. I have spent hundreds of dollars over the years with this company. I was so mad I placed my last order with another company.
Hi Connie,
Thanks for sharing your experience with us. Please accept my apology for the inconvenience caused. It was never our intention to let you down this way (◡_◡)
I see that you've reported your account hacked, and this is where all the confusion originated from. I'm sorry that the support team was not able to provide a better solution. Please, check my message, and I hope you'll consider continuing your cooperation with us ❤
Best regards,
Cody J.
Customer Experience Manager
I paid for 15 page paper for economics, and they wrote about a complete different topic, I asked for revision, the second writer only changed the title and the first page but the rest was the same, and I had no time for a third revision. I had to submitted anyway and I failed. I asked for refund and they told me its too late. So bad service and poor writing skills. Just be careful!
Dear Moad O.,
Thanks for your feedback. I'm sorry to hear about your negative experience. Can you, please, provide your order number for me to check the case? Our writers usually follow initial instructions, and it is highly improbable to get paper on a completely different topic. Thus, I'd like to personally review your order and provide a solution.
Best regards,
Cody J.
Customer Experience Manager
#*******
Grand total price
$529.20
Top 10 Writer's may not be worth the cost.
On several occasions, writer did not follow very explicit instructions. I always state to message me if you have questions so the paper quality is on par. I am always a partner with writers.
This last Top 10 writer had 5 days to write a 8 pager paper. The day before I received a message from company and from the writer clearly suggesting they had not started the paper nd did not read instructions.
I informed the company I was very concerned and specifically asked if a new writer was needed so that quality and instruction would be delivered within expectations. I always get "canned" eassurance replies by the company.
Well again, the writer did a research paper that every source was referenced the day before due date. No citations and numerous clearly defined sections in the paper were not even addressed.
I requested for a 36 hour revision and followed up 12 hours later because I heard nothing. After several emails, I was informed they are looking for a writer and requested extension. Where is my writer?
This is not the first time the Top 10 writers with this company take an assignment, fail to make the paper a priority, deliver a paper that does not follow instructions and has low quality, and then say they are not available to complete revisions.
This is the worst thing that a person seeking a writer can happen. Once, I understand, but repeatedly is a reflection on the lack of oversight by the company, particularly related to quality!
Products used:
HAD TO PLACE ORDER ELSEWEREBECAUSE OF
Hi Davis,
Thanks for sharing your experience with us & for providing the order ID. Once again, please, accept apologies for the inconvenience caused. This order is currently being reviewed by our dispute department, and I'm sure they will provide a fair solution.
Writers earn TOP-10 status based on numerous factors, and your feedback will help us keep the status relevant ◕‿↼
Best regards,
Cody J.
Customer Experience Manager
I have been using custom writings for some years and it has been difficult for customer support to actual assist me with what I need assistance with. They lie about giving you a "free revision". The writers request that you pay for additional pages with your assignments. The writers don't read the attachments and directions carefully. I'm just completely annoyed with the service they have been giving me the last months. And they don't even have a support team that you can address this with. They'll all tell you the same thing and side with the writers. They also charge you additional if you have a specified bank. There's just been a bunch of nonsense going on.
Dear Shina,
Thanks for your honest opinion. I'm sorry to hear about your negative experience. Usually, our team does not take sides but tries to stick to our rules (i. E. terms & conditions). Revision is free as long as it is within the initial instructions, and we cannot force writers to re-do everything simply because customers change their minds. If you feel there was a misunderstanding, I'll be happy to take a look. Please, get in touch with me with your order IDs;)
P.S. We do not charge extra for any specific banks; please check with your bank if it has any fees for specific transactions.
Best regards,
Cody J.
Customer Experience Manager
Most inept company out there. They paper was below par, then worse, they refused to honor their money back guarantee service. Don't waste your time, energy or money. You can take a chance but I promise you will regret.
Dear Marcus S.,
Thanks for the feedback. Once again, please, accept my apology for the inconvenience caused. We've already reviewed your case, and besides all initial instructions being followed, a partial compensation you've requested has been issued.
Best regards,
Cody J.
Customer Experience Manager
I got to cancel my order three times because they failed to find me writers
Hi Ahmed,
Thanks for bringing this issue to my attention. It's true that sometimes we fail to locate good writers for STEM disciplines, and I'm sincerely sorry for the inconvenience caused. Our writer recruiting team is aware of the issue and is currently looking for more recruits. I hope we'll do better soon ◑. ◑
In the meantime, we'll try our best to help you with the existing orders and inform you upfront if no writers are available.
Best regards,
Cody J.
Customer Experience Manager
Worst writer EVER! Paper was LATE, order wasn't correct, writter gave me a plagiarism paper, directions was not followed, I ordered art and he sent a physic assignment in seconds. I tried explaining this to customer service, however nobody wanted to listen! I received a F for failure. I don't recommend anyone to use this writer
Dear Jocelyn,
Thanks for the feedback. I'm sorry to hear about your negative experience. All papers are checked for plagiarism and basic instruction compliance. I'll gladly review your case if you provide me with your order number. You can do it here or simply ask to "send this message to Cody" within your personal order page.
Best regards,
Cody J.
Customer Experience Manager
Usually my orders are very good and I've been a customer for years. Except my last order was really bad. The writer seemed not experienced and not professional at all. Not only the instructions were not followed, the level of writing is horrible. The writer pasted exactly what was said in the instructions in the introduction part and what is in the paper is different. For example the writer says in the introduction Bahrain is in table 2 and in the paper table 2 is Oman. The tables are not pasted neatly like a master's lever. The descriptive is just repeated many times throughout the paper and just the numbers were changed. With this amount paid I was expecting a better level of writing and at least the instructions are followed properly. Very bad quality and I hope the support team have a better look into it.
Dear Rashid,
Thanks for your feedback. I'm terribly sorry for the situation. As you know, the support team does need read each order, they just check papers for plagiarism, formatting, and number of words. Thus, we expect clients to read through the preview and let us know in case something is done incorrectly.
I see that your order is currently on dispute and am sure that our dispute manager will make a fair decision. Please, let me know in case there is anything I can do for you.
Best regards,
Cody J.
Customer Experience Manager
2 years ago they were the best but since 2 years the service is really bad, the papers are really poor and I was getting very low grades
They don’t change the paper if I asked to and it’s hard to get it on time sometimes
Friend’s recommendation
Dear Faisal,
Thanks for your honest opinion. I'm sorry to hear about your negative experience (◡_◡)
We always try to revise papers to customers' satisfaction, and even though we do not guarantee grades, your feedback is very important to us! I see no recent orders from you, but please, do not hesitate to indicate orders you were not satisfied with if you want me to take a second look at them.
If you'll give us another chance, I'll be more than glad to prove that we are still the best >‿◕
Best regards,
Cody J.
Customer Experience Manager
Unfortunately custom writing it's not it use to be I don't know if it's affected by covid 19 and now you hiring less experienced people but 2 years ago it was much better from now it's not only me who's saying this all my friends share same opinion.
I did not recieved the kind of help I wanted. It was a amateur work and a random person would write it better hundred percent. In addition, I could not got any refunds.
Dear Reha G.,
Thanks for sharing your feedback! I'm sorry to hear about your negative experience. Please specify your order number for me to check the case.
Your prompt response will be highly appreciated.
Best regards,
Cody J.
Customer Experience Manager
They gave me sources incorrectly sited and once the teacher saw theyre making me redo the whole essay cause it was wrong and they think I copied it
Dear Brandon G.,
Thank you for your feedback. Formatting style (incorrect citations) can be adjusted within few minutes. Plagiarism (copying) is a completely different case and it is not tolerated in our company. Can you, please, specify your order number so that I check it myself? Your prompt response will be highly appreciated.
Best regards,
Cody J.
Customer Experience Manager
I can't even call it a service but I will say however, custom writings is an absolutely horrible service. I had a paper written with regards to sports massage and I receive a paper on massage for osteoarthritis! It was immediately "rewritten" or should I say Plagorized. All the writer did was take the first essay and plug in Sports massage where they had reference to osteoarthritis! Even the references weren't changes... the same references were used in the revisions and there was nothing in them referring to sports massage. It was a horrendous experience which I paid a lot of money for and couldn't use the essay as it was garbage. Resolution? They said I could "re-order" services but there was no offer of either a refund or another essay being written. So its an insult to say there is a money back guarantee when it was never an offer despite me asking for my money back. It is complete garbage and I can't even begin to figure out who they are getting to write the essays or if someone is simply generating essays using some computer generator. It is crap and I wouldn't recommend it to anyone and I wish they would stop sending me questionnaires to fill out regarding their service!
Dear Patricia H.,
Thank you for sharing your feedback with us. I am sorry to hear about your negative experience.
It hard to believe though that you were not offered to get your money back. The refund option is always there in the files section of your order page, and you can get your money back at any stage.
I would like to further investigate your case. Would you be so kind to drop me a line with your order number?
Waiting for your feedback.
Best regards,
Cody J.
Customer Experience Manager
I thought I could fx it but in the end I wrote my own paper. This one was Un salvageable.
Dear Kelly E.,
Thanks for the review.
Please, clarify what exactly was wrong with your paper? Can you indicate your order number?
We would really appreciate to hear from you further
Looking forward to your response.
Warm regards,
Cody Johnson
Customer Experience Manager
CustomWritings.com is a leading custom essay writing service that has been offering writing assistance for over a decade. The company operates worldwide and helps students write different papers on a variety of topics. The staff includes over 400 professional academic writers who can deliver high-quality paper samples within a limited timeframe and relieve the students’ writing pain.
We are a high quality writing service established in 2005. We are dedicated to providing customized, authentic papers to our clients in the United States, the UK, Canada, Australia and other countries of the world.
Dear Dhari,
Thanks for sharing your experience. Please accept my sincere apology for the inconvenience caused.
I've checked your case, and unfortunately, your order was approved and used for submission. Therefore, only a partial refund is possible. Our quality assurance team will check the writer's performance.
Best regards,
Cody J.
Customer Experience Manager