I ordered a Medium, unnumbered and unnamed red Cleveland Indians 70's throwback shirt. CTJ was fast to followup the online order with emails to confirm the correct size.
When the order arrived, I was disappointed in the size. The medium was slightly larger than a large from another source; the Indians arm patch was very poor quality compared to the other shirt also. The site of the shirt measured 21" across the arm pit, correct by the chart, but the shoulder width, neck line and arm hole sizes were all ~10% larger than a Large size shirt.
Repeated emails to CTJ via their original email to confirm size, went unanswered. Emails through their CTJ Customer Service also have gone without reply. My ability to return this has past their return window, so I am writing this review to warn others.
I recommend a do not buy from CTJ
The above is feedback I provided to their product reviews (with one star) after multiple emails and calls went nowhere. After entering the product review, I got a web message that the review will post pending review... Here is what posted:
Better than expected! (4 Stars)
Posted by Alan G on 27th Nov 2016
The USA made Majestic jerseys are so much better quality than the new Cool Base jerseys. This is a real Pro Quality jersey with all lettering sewn on just like in the Old Days!
I highly recommend this site.
ABSOLUTE LIES AND A FRAUD!
AVOID... I Trail blazed for you and want everyone to benefit from my experience!
Got this jersey from this site for a signing with Cal. Quality was top notch. Highly recommend to all.
I ordered my Dallas Stars Eddie Belfour jersey from them and couldnt be
Happier! The jersey is high quality, the size is true and the service
Was impeccable!
I've ordered from here twice and I was completely satisfied both times. You can tell you all put 100% into your work. Thank you!
This is the third jersey I've gotten from them. Every one is fantastic. High quality and fully licensed, Not knockoffs.
Beautifully done. Exact replica. I am very pleased with the jersey and I wear it with pride. My peers at work are jealous.
Quality jersey all the way around and is one of the best I've purchased. I have received several compliments on this jersey.
Not the same ring and rhyme as Orr 4 score but the Jersey is great. Very happy with the product thanks.
Its a nice Jersey it just take them too long. And dont call them I called one time to check and the young guy said dont call
Could not be more delighted with my experience with Custom I look forward to my next purchase.
Thank you
Awesome throw back jersey brought back memories of when i was young and had the same jersey. Love it!
It was great to be able to find a product of this caliber. Yes, it cost a pretty penny, but it's a pretty great item & I'm glad it's finally mine.
The prices are very reasonable and quick delivery. The name bar was hand stitched and the jersey looks great and high quality.
** DO NOT ORDER THROUGH THIS COMPANY **
The owner is an A$$ hole! So rude! I ordered a Hockey Jersey (that is supposed to be original) Mid November for a friend. I was advised I would receive mid-December, time for Christmas. So on the 13th of December I called their office. When I called the office line, it was 4 pm my time and 6 pm their time. I was expecting to leave a message for someone to call back. But to my surprise someone answered. I started to ask a simple question. I said I ordered a Jersey through you guys and just curious as to your thoughts on the delivery. He cut me off quickly and said, 'Do you know what time it is here?" "You have to email that request in with your order #!" I said, Sorry, I am just a little concerned on the delivery date considering Christmas is right around the corner. He aggressively said If you ordered it at the time you said, our shipping is mid-month!" I jokingly said, "Would you like me to call back in 2 days?" This even made him more mad! I asked do you think this is great customer service? I asked if I could speak to the owner (I own 3 business myself, successful ones, and I figured the owner needs to hear how this guy is treating his customers), well guess what, it was the owner. He said, "I am the owner." I literally said, "you gotta be kidding me?!" Then of all things, laughed and hung up! I tried calling back now being mad, and no answer. I did receive the Jersey the following week. *****BUT *** they are not original jerseys! Plus why is he charging U.S. funds when being based in Canada?
It is unfortunately funny that after this happened, I went online to read reviews... and guess what. I don't ever write reviews. But this clown is horrible!
*** STAY AWAY FROM THIS BUSINESS *** If I could give a ZERO star I would!
I've bought a few old school San Francisco Giants jersey and am very satisfied with all of them. Highly recommend.
Love my jersey. Get many compliments from long time/long suffering indians fans that can recall, "The Rock".
Most unprofessional business I have ever come across. Customer services was vulgar and even became threatening. Worst consumer experience of my life!
Best jerseys on line by far. Customer service was very help full. Highly recommend to anyone looking for a pro quality jersey.
Answer: About a week or so because they come from Canada. It isn't very long considering customs and everything
Answer: I've gotten a few nice jerseys from their EBay page. I've never ordered from their website but the jerseys I have are excellent quality.
Answer: I ordered this for a Christmas present in October, and received mid-November, about 3 weeks ahead of when they estimated. Loved that it came quicker, but I understood if it took the full time because it was custom made. If you're in a hurry, you're in the wrong place to get something quality and custom.
Answer: I've bougth two jerseys from this company and both have been of great quality and arrived pretty much when they said it would. They give you an approximate delivery date and I think that a few days more to that approximation is forgivable. As for their customer service I can't really comment, I haven't contacted them after the purchase and the jersey size confirmation e-mail that they send you.
Custom Throwback Jerseys has a rating of 3.3 stars from 159 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Custom Throwback Jerseys most frequently mention and high quality. Custom Throwback Jerseys ranks 3rd among Jersey sites.