• Custom Ink

2022 SITEJABBER AWARD

Custom Ink

Overview

Custom Ink has a rating of 3.5 stars from 7,271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Custom Ink most frequently mention customer service, great experience, and high quality. Custom Ink ranks 4th among T Shirts sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
4
Neutral
1
Negative
11
50
See all photos

What reviewers want you to know

Positive highlights

  • It really was a great quality product and the website was even easier to use than I expected!
  • The design process was easy and the help of the designer made it very easy and convenient
  • 2022 Customer Choice Winner

Critical highlights

  • I was my first time with custom ink and I was a little disappointed.
  • Once my PO was approved, I sent it to Custom Ink customer service to finalize my order.
How would you rate Custom Ink?
Top Positive Review

“I ordered these as a last minute surprise for the team”

Thomas V.
5/29/20

I ordered these as a last minute surprise for the team. I was impressed with how quickly the Custom Ink team was able to turn the order, but appreciated more the fact they offered me some other design options (I went with theirs) and did it with less colors, saving me money and making me a customer for life!

Top Critical Review

“The worst quality shirt I have ever felt or seen”

alicia s.
8/31/23

Customer service was excellent and the print was fine. But the shirt was hideous. Rough and enormous in all the wrong places. Completely strange sizing. Extra long but tight across the chest. Also wrinkles will not come out if you wash it. The roughest supposed 100 percent cotton. Not worth the money. Not reallyh wearble.

Reviews (7,271)

Rating

Timeframe

Other

Reviews that mention popular keywords

custom ink (1603) customer service (1492) quality product (95) design process (60) screen printing (93) custom shirts (94)
Thumbnail of user oliviar228
Cynthia I.
1 review
0 helpful votes
May 13th, 2020

I'm not sure why the shirts are so small and they rip so easily poor quality wouldn't recommend

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Sharon Z.
1 review
0 helpful votes
May 8th, 2020

Lastly, I could not find any cheaper shirts than about $30+ per shirt. I need a shirt to handle an image on the front, which I get requires thicker material, but it was hard to find on the site. In total I will need 12 shirts, but not sure I am going to continue with you if they are $30 bucks each. I have to believe there are other alternatives.

Thumbnail of user johns11446
1 review
0 helpful votes
August 6th, 2022

All i wanted is a colorful print saying
Take back the Rainbow
But it was seen as offensive,
They would not print it.
So are they liberals? Don't know.
But if they were Christian they would have printed it. Because why?
The Rainbow is a promise from God
That he wouldn't flood the earth again.
But the gays have turned it into a symbol of sin, Lust, and shear disobedience towards the lord God.
So i know we will not drown in a sea of water... But instead drowning in a sea of Homosexuals.
So to custom ink i say.
Enjoy that lake of fire that you defended because you chose you're actions on earth. Not like im not getting it done somewhere else.
I will. And ill not be the one wearing shame. Thats all yours.

Products used:
T shirt

Service
Value
Thumbnail of user jozettet
1 review
10 helpful votes
April 18th, 2020

DONT BUY. Think of the cheapest t-shirt you have then, you rip it and put it around your mouth and nose. This is equal to the masks I bought for 40.00. Very dissatisfied.

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Jeff G. – Custom Ink Rep

Good morning Jozette. We're so sorry you're disappointed with your face mask order and we apologize for the delay in response. If you haven't already, please give our team a call at 800-293-4232 or email us at facemaskservice@customink.com so we can help make it right. Please include your name, order number, and the email your order was placed under. Thank you!

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Jennifer A.
1 review
0 helpful votes
June 15th, 2020

I need this to be fixed. Surprise custom shirt for my dad with all his grandkids snd the kids look scary, there is no gray scale, details are lost.

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Jessica H.
1 review
0 helpful votes
May 26th, 2020

Well if you help redo this entire order, I will be happy and consider still using you. If not, I will certainly never return. This was a new order for me as we wanted to look at using a different vender for our bigger orders. We order over 3k worth of swag shirts each year. So far you all dropped kicked this order pretty horribly.

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Joseph E.
1 review
0 helpful votes
May 16th, 2020

Very unhappy with my purchase. T shirt is not true to size. I ordered medium. I have worn medium t shirts for the past 20 years. This fits like a small and I cannot wear it

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Jim Y.
1 review
0 helpful votes
August 2nd, 2020

The shirts I received in this order have a logo that is not printed center or level. The text is notably slanted and the logo is to the side... I am extremely dissatisfied and unimpressed. Custom ink was not the cheapest option available and the quality of the product and experience was sub par.

Thumbnail of user jamesh4748
1 review
0 helpful votes
February 28th, 2022
Verified purchase

I received my hoodie from Custome Ink that I paid over $70 because the ink in the proof looked super bright. Whwn I received it the ink was not as bright as I expected. (Compared to Vistaprint see comparison photo). I Accepted the brightness issue. The BIG ISSUE. After one cold water wash and low heat easy care drying the imageshave already faded and cracked. I have a shirt from Vista print that I have washe the same way 4 times and it still looks much better than the Custom Ink Hoodie. I could have gotten the exact same hoddie for over $30 less. I am sick about it!

Tip for consumers:
Don't waste your money.

Products used:
Hoodie

Value
Shipping
Quality
Thumbnail of user ebonys26
1 review
5 helpful votes
December 7th, 2019

My sister order Memorial shirts in honor of my nephew. After paying extra $$$ for a rush order along with a speedy delivery, we still have NO shirts. What makes matters worst no one called her to inform her that they were not ready. She called them inquiring about her order and was then told that they ran out of materials and could not complete her rush order. So here we are ready this event with NO shirts.

Thumbnail of user jpearman424
1 review
0 helpful votes
December 7th, 2023

I made two orders with this company. Our Elementary School had a fundraiser and we did a pretty BIG order (at least for us) $2500 in youth shirts. Despite the expense (the price was double what we usually pay).
The teachers loved them so much they asked to purchase some. With only 9 on this second order I called and ordered more. I told customer service they were for our female teachers. I also told them what sizes I needed. When the second order came in the shirts were so HUGE! They are sold as unisex, but they were bigger than MEN sizes.
I had some of the teachers try on the shirts and a medium for instance was the same size as your typical Mens XL tshirt.
Bottom line is that I contacted the company, begging for help. They listened to my recorded call, and determined they were not in the wrong. I received no help as far as fixing the problem. They sent me a how to video and other directions that basically was a way of saying "Go through all this trouble, so you can forget about us"
After spending $2500+ my experience ended with a poor customer experience, nothing was resolved. Our teachers at our school have shirts that would fit a large man, and a corporate giant that won't be getting any more of our business.

Products used:
Shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielh1236
Robert V.
1 review
0 helpful votes
July 6th, 2020

The process was good, the product is terrible. Letters come off after one wash, had to order from another supplier, waste of money

Thumbnail of user kristina88
Joe X.
1 review
0 helpful votes
June 19th, 2020

I had no real problem with this order, but I had an order of 23 other shirts to be delivered, which have not arrived and no one can tell me where they are. It says "delivered" when they are actually in your printing facility. I have chatted with representatives 3 times and they cannot get the information because bulk orders are a separate department. It is an order that cost me over $400. I would never, ever have placed the order if I had not been assured of delivery before June 26th. They are gifts for my first graders who had to be apart and do remote learning for four months while under strict lockdowns in the Bronx, NY. I am frustrated beyond words.

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Anna K.
1 review
0 helpful votes
July 20th, 2020

I didn't contact customer service. I suspect, if anything, I'd only be offered a minor discount on a future purchase which I would not make from this company.

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Laura R.
1 review
0 helpful votes
June 13th, 2020

The print job was okay, but they gave me a t-shirt made out of cloth you would use for a bag or a pair of pants- there's no way anyone is wearing that as a shirt.

Thumbnail of user joshs433
1 review
12 helpful votes
March 27th, 2020

This Company is a Joke. They are on this trip to become a billion dollar company, and in doing so has let their standard drop.
Firing employees who knew the job and how to produce quality, to bringing new managers to departments they had no idea on how to even do the job.
They don't even follow their own employee manuals. They enjoy firing one person on the basis of the word from known liars. Glad the state where this happens found Customink to have wrongfully terminated the employee.
Now they are facing a lawsuit, and can't even reply to emails or phone calls can't wait to sign the check. Thanks Customfink!

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Shirley D.
1 review
0 helpful votes
June 18th, 2020

Shipping on one of the 3 shirts I ordered came 2 days after the guaranteed date. They offered a $25 voucher off a future order but no refund on the current order. I don't plan on ordering again so useless.

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Deborah Y.
1 review
0 helpful votes
July 14th, 2020

Expected Hanes brand to be a quality product. First and last time using this site due to poor finished product quality. Very disappointing to say the least.

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Jim Y.
1 review
0 helpful votes
June 23rd, 2020

I was not pleased with the HEAT pressed application. That method does not last as the ink is already cracking on the masks. I have always used customink.com because of the direct silk screened application of ink to all the products I have ordered. I will have to be more careful next time before placing an order.

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Andrew Y.
1 review
0 helpful votes
August 14th, 2020

Unfortunately, I won't be using Custom Ink again. The staff are all very friendly and try to be helpful, but the product and process are low grade. Don't bother, just go use another shop for tees. I only ordered tees so I can't comment on their other products.

Thumbnail of user kimm2067
1 review
0 helpful votes
March 3rd, 2023
Verified purchase

If I could leave a negative star I would. Placed an order, paid for rush delivery, it is now a month past when it was supposed to be delivered and i'm still getting the run around. Each time you get people who guarantee that THIS time you will receive it, but it never shows, and then you have to start at the beginning. Over $80 for 2 shirts plus rush, and it still never showed. Items were ordered for a terminal cancer patients birthday (with plenty of time for it to get here…) birthday has come and gone, and still, more excuses…. You're best off either finding someone who makes T-shirt's from home or maybe a different company… but Custom Ink is a joke. Absolutely the worst business I've ever dealt with.

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Paul K.
1 review
0 helpful votes
August 10th, 2020

I just wasted over a thousand dollars on shirts that look like garbage. I can't sell these. I can't even give them away for free because they look so terrible. Thanks for the high-priced rags-

Thumbnail of user nicolec2165
1 review
0 helpful votes
November 4th, 2022

They won't sell you certain things if you don't buy at least 6 of them and they don't make it obvious until after you have already invested your time and designed something. They also do not answer their emails.

Tip for consumers:
don't waste your time on this site unless you want at least 6 of what they have.

Products used:
NONE

Service
Value
Thumbnail of user chriss4096
1 review
0 helpful votes
November 24th, 2022

Sent t-shirt order to be fixed - shirts came back wrong- off-centered each time - sent photos with proof - Event is this weekend - Custom Ink will not fix the 2nd print error - moving back to my local boots-on-the-ground Printers. Sorry, Custom Ink - you did not meet our expectations.

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Laura C.
1 review
0 helpful votes
June 22nd, 2020

No one has gotten back to me about how unhappy we are with the t-shirts and they do not match what the image we sent in was

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From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.

Company Representative

Thumbnail of user jeslyns
Jeff G.
Typically does not respond to reviews

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