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The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the responsiveness and professionalism of the staff. Users frequently highlight the ease of the ordering process and the helpfulness in addressing design inquiries and adjustments. However, there are occasional mentions of issues related to payment processing, though these concerns are often quickly resolved by the attentive support team. Overall, the sentiment is overwhelmingly positive, with long-term customers expressing loyalty and satisfaction, indicating a reliable and customer-focused approach.
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We used another coin to contact. Our art work was attended to promptly and turned around in a very timely manner. As with any committee we had several minor changes to bring us to the final proof. Each time the response was prompt and courteous and returned very quickly.
This will not be our only purchase and hope to form a long term business relationship.
Great experience! Fast online responses, easy to change artwork. Friendly and honest service on the phone.
Patient team and talented team
Great service, friendly to deal with. Quick turnaround on proofs.
Mr. Barry Rainwater was so patient and helpful, because of his service I would most certainly keep doing business with this company.
I am thoroughly impressed with the customer service, design support and ease of ordering! I look forward to designing a new coin and making another order.
I reordered challenge coins for our Veterans Day assembly. The original coins were great and very well received and we were happy to be able to re-purchase the coins for upcoming assemblies.
Custom Challenge Coins has proved to be very professional and helpful on 2 different occasions for 2 different coin styles that I requested them to design. There dedication and quality is well noticed and highly recommended. Thanks to the team our agency will again be able to enjoy the coins that they have produced! Thank you!
Very easy to work with and quick on designing and altering the digital proofs until design was satisfactory.
The customer service representative was wonderful. We revised out layout 4 times before getting an agreement from everyone involved. They were very knowledgeable about their product and helped us tremendously
Barry Rainwater is a true professional with more patience and knowledge in the business than most.
I think this is the third or fourth time we have ordered coins from you guys and they are always great. Keep up the good work.
Thanks & God bless,
Robert W. Kemp
Fountain County Sheriff's Dept.
Very easy to work with. Professionally handled.
Great customer service and excellent design support. The design support was incredibly quick and the overall proof looks great.
Matt Reilly was a wonderful help throughout the entire design process. Thank you so much Matt.
My first ever design and order. A memorial coin for my very dear friend who died tragically. The folks at coins your way were so patient and understanding. Their help during a personally difficult time, helped create a beautiful coin that his friends and family can cherish for years. I could never thank them enough.
This is our second order. Barry, is always kind and professional with our needs. He offers constructive input as we ask question about our coins. Everyone gets an A+++for service and quality of work. It's always a pleasure to work with your company,no pressure,no gimmicks only quality work at an affordable price.