This was our 4th order.
Barry Rainwater was excellent in his review of our your company's policies and services and of our account's history and related coin specifications. Our orders had been handled by another member of our organization. We also appreciate the military discount he gave us for ordering 200 challenge coins, which resulted in our ordering 200 instead of the 100 we had ordered 3 times before.
Sieg Chencinski
This is my 4th Coin Order. Each time the company has been excellent! Even when I had an issue, on my first order, the company stood behind its service and swiftly resolved satisfactory which is why I will continue to use the service. The art team has been excellent and understanding of design change requests.
I just ordered my coins, and have not received them yet, so I can not comment on the actual coins. However, I have had several conversations with Barry and he has always been available and very helpful. He is courteous and knowledgeable and my experience with him has made me a satisfied customer thus far.
I haven't received my coins yet but I have ordered coins for the last unit I was in. The process of creating a new coin and the break down of the pricing was great. Although it will be nice to see a examples of edging and be able to see what polished silver vs a black nickel looks like.
Excellent home page - wide range of appropriate examples to consider and / or choose - simple and easy instructions - great suggestions to exceed your expectations - exceptional graphics - Matt is knowledgeable, understanding and easy to work with...
Very easy to work with and even though combining payments with another agency, worked well to make this happen and even double checked our work. Price was very good and promised delivery time is impressive. Can't wait to see what the finished product.
I received my first order quickly, and the coins looked great! I did not see an easy way to re-order on the website, so I called customer service. I had the new quote in my email before I hung up the phone. Great company to do business with.
Matt Reilly was an outstanding individual to work with.
He was very patient and helpful with the dozens of changes we had with the coin.
Always able to answer any questions that might arise.
We look forward to making our Squadron coin with him in the near future.
Matt was very patient and helpful during our design and order process. This was my first time creating and ordering coins, so it was great that I could run things past a professional. We got numerous proofs to ensure we got what we wanted done right. I would definitely order coins from customchallengecoins.com again!
Custom Challenge Coins worked with us on our designs, with very quick iterations and responses to any questions. The coins are beautiful, high quality, and everyone we have presented them to has been delighted to receive them!
The whole process from start to finish was super easy and it was a quick turn around to receive proofs. I did have a few questions where Barry was very helpful explaining processes and aided in expediting the ordering process.
I had to leave a message, but got a call back almost immediately. He not only answered my question, but also explained to what to expect continuing through the order process. I had a special request regarding the order, which he noted on the account for me. Excellent customer service!
These guys are awesome. I submitted quotes with 24 other websites, and this one beat them all in price, quality, and hastiness. I will definitely recommend these guys to others looking to have custom coins for their units.
Extremely helpful, made numerous changes and I received the updated version before the end of the day for each change/upgrade. Couldn't say enough positive things about the experience I had with this Company...just Outstanding!
Customer service was excellent. Barry talked me through what I expected to be a lengthy and complicated
Process (the initial order of 2 new coins and the re-order of 2 other coins) and made it quick and simple.
He was courteous, friendly, efficient, and unhurried. I rate the service 5 Stars +.
The customer response was fast and efficient. The ordering process was simple It would be helpful if the website had a button for options. They are listed at the bottom of the pricing sheet; however, it is not overly intuitive that they would be there.
I contacted Custom Challenge Coins when I wanted to create a unique item for our fundraising banquet. I am retired military and I have accumulated a few challenge coins over the years. It was easy to upload an image to their site and to add text in the appropriate form box.
Overall, I viewed three proofs before deciding on the second proof that was designed by their artists. After reviewing proof number 1, I called up Matt, and discussed with him ways to improve the design. The second proof was exactly what I was looking for and I viewed a third proof to get a side by side comparison of different coin metals to help me decide which one to choose.
The customer service experience was excellent and I can't wait to see the finished product in a few weeks!
I began the process without very much knowledge about the design of the coin. The designers translated my very basic concept into a great design. The slight changes I requested were quickly done and proofs resent. I am very happy with the final result and I am looking forward to seeing the coins when they arrive.
I have placed multiple orders with Mr. Barry Rainwater today and in the past. I am delighted to place orders with specific needs with him. He walks me through the entire process and makes it a breeze. I appreciate not only his knowledge about the process of having the coins made but the manner in which he is able to explain things to a person who has little knowledge about the process. He is a valuable resource!
This is my second round of ordering these coins.
Every time I have the honor to present on of these coins to one of my veterans they are excited and impressed with the look, feel and quality of these challenge coins!
Design, proofing, ordering and customer service are absolutely top notch and renew my respect for businesses that make customer satisfaction a priority.
Thank you!
Custom Challenge Coins has a rating of 5 stars from 1,757 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Custom Challenge Coins most frequently mention customer service, great experience and quick response. Custom Challenge Coins ranks 68th among Coins sites.