I had an issue with the website accepting my payment. Your customer service person by the name of Barry called me and rectified the situation immediately.
I also had an issue with calling the company via telephone. I placed a call to you and the telephone system said it would not accept calls from callers with "blocked caller ID." Again Barry rectified this by calling me. So I would say the customer service is excellent.
We are very happy with the coins as this is a re-order due to the popularity of the coin.
The coins are excellent quality and the customer service is A+++. I'm a repeat customer and will order from them again. Barry was outstandingly patient and helpful with all my questions. Thanks, great job all!
Great experience! The company made my first proof exactly to my request, then helped me tweak it to make a truly remarkable coin! Easy/fast process. Less than 2 days from request to proof. Easy ordering.
Ordering form Australia the security levels of the site need to be lowered for my payment to go through. This happened within minutes of sending an email and the order was placed with ease.
This was the second time reordering of behalf of the unit and each time has been hassle free.
Thanks Matt
The website made it easy to select the desired options and submit my artwork. I was pleased with the prompt creation and revisions of proofs. I dealt with an excellent sales representative; Barry answered my questions quickly and completely, and made the ordering process simple and fast. I'm very pleased with my experience so far, and can't wait to hold the actual coin in my hand.
I was impressed at how quickly I received a proof and how quickly my revisions were executed. I had begun working with another challenge coin vendor and they seemed to send me backwards instead of forwards each time I asked for a revision. Having an email contact to a real person with your company was important to me as well. It made me feel that there was someone responsible for working with me and that I wouldn't just be shuffled along to another person or department.
Matt was great helping me through the design process to the final order. The digital proofs came quickly and, when asked for, changes were redone and sent back quickly as well. I truly appreciate all the help. We are using the coins for our Middle School Veterans Day Assembly and are very excited to get them in hand and to our honored guests!
Excellent customer service. I changed the proof three times, each was met with a quick and thorough response. Spoke to Mr. Rainwater once, he was extremely helpful and quick with the information I requested. Highly recommend this company!
Over all, working with Customchallengecoins.com has been a good experience. It would have been nice to be able to discuss exact details with the designers who were creating the coin, but the overall theme of the coin turned out well. Response time was typically quick, and in turn we will hopefully have the coins in hand prior to our event in a month.
I was very pleased with the customer service via email. They were prompt with responses and worked through ten proofs for my coin design. The ordering was also very smooth.
I look forward to seeing the final product.
I just have to say that Barry is one awesome guy. He took the time to walk me through the form online and I felt super comfortable doing it. Awesome experience and looking forward to ordering more coins.
We have been working with custom challenge coins for a couple of years and have always had great experiences from design to production. We had one issue with shipping damage and Barry took care of it right away.
The customer service I received was outstanding. Their skilled artists were able to take the simple design I provided and turn it into a truly amazing proof. They were easy to work with as I made minor adjustments to their design until I found exactly what I was looking for. I cannot wait to receive the finished product!
This was my first time designing a coin, so I had to send numerous changes each time. The proof change was usually back within 24 hours. I called the company to ask about future orders and was given all the information I needed to place the current order and future orders as well. Very good to work with!
The design was excellent to start with, but I did request a few minor changes. Those changes were skillfully made and sent to me for review within 24 hours and were exactly as requested, making the coin even better.
My experience with Customchallengecoins.com has been phenomenal! The custom service was so great! We sent out our design for price quotes to multiple companies but we were absolutely blown away by the level of professionalism and creativity from this company. We sent them a rough sketch on PowerPoint of what we wanted for our coin. The artwork and design they sent back to us was incredible. We had zero corrections to their design because they put so much thought and effort into the design. Their prices also beat all other competitors. Also, they responded rapidly to all inquires and requests we sent them to include multiple different request for quotes on varying quantities of coins. We are very impressed with Customchallengecoins.com and how they do business. I highly recommend doing business with them and will continue to recommend to friends and co-workers to use their site.
I understand why, but... there is not "re-order" option on the website.
I had difficulty opening the link for the re-order (I think it has been too long from when I received it until able to order). I contacted Matt - who IS Johnny-on-the-spot and always gets back quickly. He re-sent the re-order link and I ordered 200 more coins with no problems.
Overall - and the Norm - OUTSTANDING. Thank You.
I received great assistance during my search for a custom coin. The gentleman was very professional and helpful handling my request and went over all the options about the design and layout of my custom coins. I would highly recommend this company to anyone searching for a professional business.
R,
Jesse
I was able to submit the form with what I was looking for and I received a quote response pretty quickly and everything was right on the first proof! Prices are very reasonable and the best compared to other businesses. I can't wait to see them when they arrive! Thank you
Excellent customer service. Patience with our revisions and need for perfection. Amazing price for excellent quality. One of my best purchasing experiences ever - and I've made a lot of them in my position. Our commemorative coins were the hit of our facility's 25th Anniversary Celebration. Thank you so much!
Overview
Custom Challenge Coins has a rating of 5 stars from 1,757 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Custom Challenge Coins most frequently mention customer service, great experience and quick response. Custom Challenge Coins ranks 68th among Coins sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members