Dear Sir/Madam

I am writing to inform you of how disgusted I am with your service, for multiple reasons.

I purchased a Samsung Frame 75inch TV from Curry's, this was due to be installed on 31/12/23. Order Number - CUR*******312

On arrival a 2 young men were present, one of them basically ran into the house, looked at my wall and said, "Nah mate we not going to be able to do it, do you want to call to reshedule?"
After discussion he said that he was in a rush as it was New Years Eve and his reasons behind not fitting is that a plug socket was in the wall where the TV would go. The TV socket stuck out no more than 1cm! The day before I had a call from Curry's which I assume is a qualifying call, this was to ask me numerous questions before the TV was fitted. I answered all questions over the phone on 30/12/23 and he explained there would be no issues with the fitting.

The install guys on 31/12/23 left a 75 inch TV in the middle of my living room, and left the place in a complete mess with cardboard and rubbish everywhere, then they drove off and said I would have to get back in touch with Currys for someone else to come and fit it. Imagine this on New Years Eve with my 3 Children excited to watch the fireworks from London on the TV at night time!

After this event I have made numerous calls to Curry's to raise a complaint and got absolutely no where! I am also appalled that all your customer service is distributed away from the UK and no matter how many times I call or whatever number I call none of them are based in England and none of them can help, other than saying I should get a call from a manager in around 4 DAYS!

Below are my following call logs
31st December - Nothando, was hold for 26 minutes while she tried to get a manager then explained she has logged and will get a call in 4 working days.
2nd January - Spoke with Himanshu, raised my complaint once again and he said he couldnt help
4th January - Spoke with Kevin Sibiya, Kevin gave me a case number (*******) Kevin said he couldnt help but has raised it with second level complaints
6th January - FINALLY received a call from 'a manager' again not based in the UK, didnt have my case number so I had to cover the full thing again regarding my poor experience. I explained during the call I had to pay privately for someone to come and fit the TV as a cost of £150, I also paid an Electrician £90 to remove the plug socket. I was offered at this point £100 voucher for my troubles. I refused the voucher and said this is simply not good enough. I was told this would then go back to another manager who will give me a call. I am STILL waiting for a call, and I am no further down the line.

My Next Complaint

I purchased the TV from Curry's (instead of John Lewis) Due to the fact on https://www.topcashback.co.uk/home/ you had a promotion, this offered 16.5% Cashback, I paid £2199 for the TV. The cash back was logged, then on Topcashback it has now been declined, for the reason that it had a £35 discount for the TV for installation purposes. I am sure at this point you can understand my frustration with not only the above service I have received from Curry's, but now the fact I will not get my 16.5% Cashback!

I want all the above actioned with immediate effect, if this is not actioned with reasonable compensation, please come and collect this Television, under my cancellation rights.

Feel free to call me directly, I would also request a response in written format.

I look forward to your response
James Sharpe

Despicable service! Cooker broke - in October (we are now in December). They sent another with fitters to install who decided to play electrician and state it couldn't be connected with the fuse I have - despite it was a like-for-like, replacing a cooker that has been there for two years! I raise this in store (Nottingham), who send out two different engineers who say the last two didn't know what they were talking about and the electric circuit is perfectly fine (one was an electrician). They unbox the cooker left by the last two engineers to find it damaged, so couldn't fit it. They raised yet another delivery (a third cooker and I still have the broken one AND the damaged one in my house). No one bothers to turn up on that delivery. I go into the store and they state it was cancelled by the fitters as they had told me to re order the cooker myself and as I hadn't, they cancelled fitting! Which was not true! I spent two hours in store whilst this ongoing issue - which is now 2 months ongoing - was dealt with. They inform me the cooker is now out of stock (probably because they are all in my house!) and it's highly unlikely it will be in stock or be fitted before Christmas. So not only will it be three months by the time I get the cooker, I am without one for Christmas. So no Christmas dinner for my family! I ask to speak to the manager as the front of store staff are running back and forth to speak to him. He says he will be 2 minutes. I ask again and again and again when he doesn't come. Staff keep going to get him. After half an hour they call him to see if he is coming to speak to me and he says he has gone home! I leave the store after 2 hours with no real resolution - just wait to see! Oh - and an apology which I am sure covers the hundreds of pounds I've spent on takeaways, meals out and the lack of a Christmas dinner! They offered me another cooker which was £50 more than the one i have but was a different colour and one I didn't like. Today I received a call from a store manager who wasn't at work when I had gone in the day before. He had picked up an email from the staff regarding my issue. He told me there is nothing they can do and said that I was offered another cooker which I declined! I highlighted that no one was GIVING me anything for free, this was not a charitable donation. I had PAID for the original cooker and was made to feel that if I didn't accept any old cooker they were offering, then I've had my chance, so tough luck! Again I repeated the cooker they offered wasn't the same colour and I shouldn't just have to make do with something - that cost over £400. Again he said 'well that's it'. I asked his name and he gave me his Christian name- I asked for his last name and he refused to give it! The customer service in store (by front of house team) was brilliant and they were very apologetic and didn't try to defend Curry's and noted that I have not had a satisfactory service. However, one manager refused to speak to me and the other spoke to me with utter disrespect and made me feel like I'm in the wrong! I have emailed the CEO (who gives his last name, even though Jim won't)! I have called to lodge a complaint as calls are recorded. Please avoid Curry's at all costs! Managers done give a damn and customer care is out of the window. Meanwhile I will enjoy my apology and tough luck for Christmas dinner!

Just look at all of the 1 star reviews and use your sense!

Absolutely shocking experience
Absolutely shocking experience, will never purchase from curry's again.
Purchased a lap top, didn't get opportunity to set it up until outside 30 day return policy (due to circumstances), only to find product was faulty and not working properly, when trying to set up (held my hands up to the fact I should have checked it sooner, but time/ circumstance did not allow). Not useable as running so slow and not to its specification. Literally that slow it's unusable and also will not allow to be taken out of S mode (page just freezes/spinning). Contacted curry's to explain the situation, to only be offered a 'repair' on a product they supplied to me in faulty condition. Was not happy with a repair as have not used the product and was supplied faulty. Have lost faith in the product altogether. Thought it was fair to request that I return the product for a credit (not refund), so that I can purchase an alternative laptop and curry's still secure the sale. Still only offered a repair! Can understand a repair if I had used the product and it developed a fault, but it was new, had not been out the box and had been supplied faulty! If I was satisfied with a repaired product, I would have purchased a refurbished laptop for a fraction of the price, rather than buy new!
Contacted curry's to request a call with a manager on two occasions, no managers available as in briefing meetings apparently. Twice I was promised a call back, once within 72 hours and once within the same day. Still awaiting these call backs two- three weeks later! Everyone I have spoken with sounds like they are half asleep and don't appear in the slightest bit bothered in resolving the situation (I expect the customer service staff are fed up with being inundated with calls like mine, if people are complaining about similar experiences). I called Curry's again today and finally got to speak to a manager, who again insisted a repair is the only option, as I am outside the 30 day refund policy in the terms and conditions. Nobody is taking on board that the product hasn't been used and was supplied in faulty condition. Have now lost faith in Curry's customer service also. I'm pretty sure given Curry's have not called me back as promised on two occasions and I have now waited two-three weeks, that they are now also outside of their terms and conditions. Still not willing to resolve my issue and weeks later my son still without a working laptop purchased for his birthday (for use with school work). Requested a letter of deadlock confirming that Curry's not willing to offer credit or refund for a product supplied in faulty condition, which hasn't worked properly from taking it out of the box. Also requested an explanation/reason as to why a manager has not called me back as promised on two occasions. Apparently there is now also an issue with providing the letter/email, as they are struggling to find a department who can supply this. Most definitely going to take the matter further. Disgraceful experience, really poor customer service.

CURRYS ARE JUST NIGHTMARE
I purchased a Epson Printer ET-2820
It broke down after 16 months, I purchased an extended warranty on it, I contacted currys about it, I asked about how I will get it replaced, they said take it back to the store and they will replace it for you, I told them that the store is 45 miles away and I am Disabled and do not want to make a 90 mile journey that is a waste of time, they told me I would get it replaced, so off I went, when I got to the store they looked at my extended warranty and said it is outwith the Manufacturers warranty and cannot be repaired so it will be binned, they went and got me another printer, took off the security tags, then they tried to sort it out on the computer and but nothing would work, They contacted the manager, he was totally useless dead as a DODO, He could do nothing, they contacted the department that told me to take the item into the store for replacement, they said that they had details of me contacting them, but that they could do nothing to help me I would be sent a voucher by email, so I had a 90 mile wasted trip, I then had to go back home without my replacenent Printer and wait for a voucher which could take weeks or months to come, why could they not send the voucher their and then to the store so I could get the replacement printer and take it with me, NO THAT WOULD BE CUSTOMER FRIENDLY, AND CURRYS DO NOT PRACTICE THAT, THEY HAVE TOTAL CONTEMPT FOR CUSTOMERS AND INCOMPETENT AND UNPROFESSIONAL MANAGERS, Time they got a new CEO to run this dreadful company. 5 days later I am told that it can take 7 to 14 days to get this voucher for another printer, so I am 12 days plus without a printer, FANTASTIC SERVICE FROM CURRYS.
I made a complaint with Currys,they gave me a compalits REF *******616 When I contacted them again they said they had no record of this reference number, more FRAUD AND CORRUPTION, My reference for my alleged Voucher is CC*******, I am told that they now also do not have a record of this either, But I have Body Camera Reference of me in the store getting told of all these lies.|I was then told that the voucher was sent to my Mobile, that never happened, now I contacted Curry's, it goes through to South Africa, they could not help me, transferred me from one department to another, could not help me, now fianlly I got the voucher for a printer and it is on its way, the extended warranty only covers replacement for items under £150,00 they never told me that when I took it out, so because the item was outwith the manufacturers guarantee then it had to be replaced, but that replacement is a nightmare, Currys extended guarantee is worthless and only causes you problems, The manager in the store was useless, not interested in helping, he could have sorted this out but was not interested in helping.
Currys a total nightmare.

Date of experience: 29 April 2023

UPDATE: Although I couldn't get this totally resolved Currys have been in contact and I've received a £20 payment from them as a goodwill gesture which was appreciated._________________________________________________________________________________
I was attempting to make a purchase online with one of their sales team using an e-gift card. During the purchase there was a network issue on their side so the transaction didn't complete. Unfortunately the e-gift card money had already been taken from my gift card and they were unable to refund it there and then. The sales person requested I wait 24 hours and it should automatically be refunded. I was still chasing this a week later. Every number I called I was told ' sorry we don't deal with this issue. Call this number.' only to be given one of the numbers I had already tried. Eventually my card was refunded a week later but when I went back to the item it had jumped up in price by £100. As the initial fault was with Currys which stopped my original purchase I called them again... and the saga continued. Not our problem. Try this number. The e-gift card can only be used at Currys so I will have to use it there... but after that I have absolutely no intentions of going anywhere near a Currys/PC world shop/web page again.
I did contact *******@curry.co.uk to see if this could be resolved before I posted this review but I didn't receive a reply.

I purchased a Hoover H-Wash 300 Plus Washer Dryer in Sept 2020 (Note: our previous washer dryer lasted more than 10 years), last month it stopped drying, so I contacted customer support for help thinking that as it was only just out of warranty, so still relatively young in it's expected lifespan and an expensive appliance, they would be reasonable in terms of consumer rights and expected standards of product quality/durability. The level of customer service I have experienced from Currys is absolutely dreadful. I was initially passed from pillar to post, each time being told that the representative couldn't help other than to arrange a one-off paid repair, or a more expensive care plan subscription (both at cost to myself), both of which I refused. "OK, in which case, you need to speak to the Out Of Warranty team, I'll put you through", back on hold, on to the next representative, rinse repeat 7-8 times. Finally got annoyed at this and was told that the Out Of Warranty team was actually not available on the phone, email only and would take 4-6 weeks to respond. Not sure why the first representative couldn't tell me that?! When I escalated to a manager to complain they assured me that they would address the poor customer service I'd experienced. They corrected the information about 4-6 week response (apparently it's actually within 72 hours), and logged my claim with the OOW team.

The OOW team requested an independent engineer report to verify the nature of the fault in order to establish liability. I had to pay for this myself (but was assured this would be reimbursed if liability was with Currys), so I carried that out and sent it across. I was then offered a sum to go back to the same independent engineer (not a Currys/Hoover engineer, which was what I was expecting) to carry out the repair outlined in his report. I was quite prepared to do this but before accepting the money queried what would happen if the "likely cause" of the fault was not what the engineer had initially thought, and required additional work to fix the appliance (as that's all I'm really interested in). It was at this point that I was told that no, this was a one and done, if the initial repair didn't resolve the problem, then that was tough, they considered the matter resolved. I offered to go back to the independent engineer to obtain a further report based on a guaranteed fix (as that felt like a reasonable approach), rather than an initial repair, but this was refused. I then requested an escalation to management, which was also refused until I questioned their processes (or lack thereof). At which point I was provided with a link to 3rd party https://www.ceoemail.com/ and told "you can escalate this matter to our CEO team using the link provided below, however they will just advise of the same resolution we have provided previously". Seems like a weird/unconventional escalation process?

As far as I'm concerned, if you admit liability for a faulty product, then the onus is on you to resolve that issue. With Currys this apparently does not apply. Very disappointed with the level of customer service, will not be buying any products from Currys in the future and will definitely warn anyone off the same. USE JOHN LEWIS INSTEAD (their customer service has always been exceptional, I'm clearly a fool for expecting the same out of Currys)!

I ordered a tumble dryer on line at currys on the 19th September. The dryer was not working when I received it on the 19th September, so I called the customer services who said I would have to wait until the following day, when I called the following day I was told an appointment was booked for someone to collect the faulty appliance and refund my money.
No delivery driver turned up so I called again and it was booked again. Collection dates for this item to be picked up on have been booked for currys to collect this item the 21st September, 22nd September, 24th September 25th September, 27th September, 28th September and now after yet another call to the customer services another appointment for the 29th September.
On none of the above dates did anyone arrive or call me to say they were unable to attend. I have had to take time of of work. The faulty dryer is now in my sitting in the middle of my kitchen as I had to order a new tumble dryer which was delivered the next day with no problems at all.
Could you please advise me when someone will finally pick up the faulty tumble dryer which cureys delivered to me on the 19th September
Candy tumble dryer **************
CSE C8LG_80
REFERENCE FOR COLLECTION *******527 now changed to *******527

Do not buy ANYTHING from currys... incompetent & zero cust servc. So far currys have had our money for 6wks, hours of our time wasted and STILL waiting for collection of battered microwave/oven and no refund recieved.

* 01/07/20 ordered combi microwave oven

* recieved text delayed making delivery 5 wks

* 06/08/20 item delivered with 8" dent in back

* phoned cust service (long time on hold) told 8 in stock and would send replacement in a week, & conf email would be sent

* offered to return and collect via store but told we couldn't as was ordered online!?

* no email recieved

* spoke on webchat was told to phone cust service to arrange delivery date, and to click on conversation for transcript of chat to be sent

* no transcript recieved

* phoned cust service, after 40mins on hold they hung up

* phoned cust service 2x never got through

* emailed cust service, complaints, and ceo... no reply except to say emails not monitored

* spoke on webchat, confirmed replacement ordered but no date and would be contacted within 5 days to arrange delivery

* no contact recieved

* 12/08/20 phoned cust service, finally got a good adviser with some skill, was told no replacement had been ordered just collection without date, and they jow have no stock, no refund offered until old unit is returned. Cancelled order.

* Checked website, still showing available to order online and in store.

* told no refund until faulty item is collected on 15/08/20 and then takes time to be processed!

* went online ordered same item from appliances direct, 15hrs later it is here, fine and installed.

Moral of story: buy from ANYWHERE ELSE!

I ordered a washing machine from Curry's and paid for Next Day delivery as it was an emergency. Towards the end of the delivery slot I received a call from the delivery people saying that they weren't going to be able to deliver to me, or to two other people in the locality, as they'd brought a van that was too large. A LOGISTICS company which doesn't work out what size of van to bring!

No one got back to me to tell me what was being done to resolve the problem and, when I looked at the tracking details again, I found the 'Next Day' delivery had been rescheduled for two days later(!).

I rang Curry's 'Customer Service' and - after a very long wait and lots of 'Press 1 for this, 2 for that' nonsense - got through to a unhelpful and 'broken record' type who wasn't about to give any customer any service if he could help it. He said that I couldn't have a refund until the washing machine (which, of course, I had never even seen let alone had in my possession) was returned to Curry's.

Never again.

Save yourself a lot of agony and don't shop with Curry's.

07/09/18 Update:
Curry's Customer Service seem to have a problem understanding "Cancel the order and issue a refund immediately" as, today, I was contacted by Curry's logistics company to ask for details so they could deliver the washing machine on Saturday (that would be for a Next Day delivery order placed on Wednesday...). I told the logistics company that the order was cancelled. They said that they could cancel the order on their behalf but that I would have to contact the Currys Customer Services people to cancel the order (again).

It will be a cold day in hell before I ever subject myself to contact the Currys Customer Service people again, so I e-mailed the CEO (Alexander Baldock). Within a few minutes I received a telephone call from someone obviously paid to intercept these e-mails. This person was blandly apologetic but nothing more - no help, no offer of compensation for the huge amount of wasted time and unnecessary stress Currys has caused me - nothing. Even the refund which I was assured has now been issued will, apparently, take 3-5 working days so that hasn't even been rushed through. How sorry are they? They're not - Currys couldn't care less about its customers.

Had problems with them before, thought it was a one-off. Ha! Ordered an integrated dishwasher on 19th July 17, paid £44 for fitting and £15 for removal of old one. Came on 22nd as promised, great, until they came in with the machine...'can't fit this love, it's integrated, they should have sent a specialist team'. They phoned office and re-booked for following day, a Sunday, so I cancelled my arrangements to stay in for them. They came, looked at it, then ' Can't fit that today, it needs an extension pipe'. 'Ok' says I, I'll go and get one, Screwfix just down the road, no more than 15 mins, by the time you have the old one out and new one unwrapped, I'll be back'. ' Can't do that, have to be re-booked'. 'WHAT?' says I, crikey, when? ( In fairness here, the first day I could be there and they could do it was 5th August!) Re-booked', I go and get said pipe and have it ready for 5th. They come, they fit, they go, at last, great! The machine will be ready for my new Tenant, and we continued to refurbish the flat. A week or so later I put the cooker bits in to give them a good wash, my builder was there, luckily, as water going all over the oak flooring! He easily traced the fault. No jubilee clip on end of the pipe, it was sitting on the window cill, funilly enough it wasn't working from there, so we cleaned up, clip on, sorted! A week or so later, still refurbishing, went under the sink, puddle of water, ahh, looks like the stop tap has failed, buy another one, builder went to fit it then realized that wasn't the problem. The pipe going onto it was only done up finger tight! Tightened it up, leak stopped. A while later, almost finished the refurbishing, just checking everything working ok before new Tenant moving in on 20th September, checking heating, washing machine, shower, and yes, the dishwasher. Oh dear, a leak! Again, in fairness, I supplied the extension pipe as they didn't have one and it appears to have a small hole or split, not sure until it's removed, but because we had fixed the previous two fitting errors, I called them, explained the whole scenario, and was told, ' don't worry, we will get someone out to fix it'. This couldn't be done before the Tenant moved in, but for the 25th September, my next day off, so as I love staying in so much waiting for repair men, this was booked, bearing in mind they had been told this whole scenario. I had a text message, confirming that someone would be coming on the 25th to 'assess'?! Assess, I thought, that doesn't sound like fix to me, so I phoned Curry's. I again gave the whole scenario, to two different people, and was told ' there's nothing booked for you on 25th'. After further digging, it transpires they had booked me someone to come and look at a faulty machine! NO! The machine is fine, nothing wrong with the machine, it's the fitting of machine! At this point I asked if I could lodge a further complaint and was told 'yes, here is the complaint number'. I then asked if I would be contacted by phone or by email and was told 'neither, it will be dealt with internally'. What fantastic service I thought, and said, to sympathetic Hussain in the Sheffield Contact Centre. I then asked who I could write to personally to complain and was told. Customer *******@currys.co.uk. But only dealt with internally'. I said goodbye to Hussain, phoned the Service 2000 number to cancel the 25th as would be a wasted journey for them as machine fine, only to find the office closed, so will have to phone them again tomorrow. Arghh! Hence, my rant on here, is it just me or am I just lucky? I have completely given up and have booked my builder, he is reliable, does a great job first time, on time and ' Can't do that love' is not part of his remit! If you have read this far without losing the will, please comment