Amanda N.

Do not buy ANYTHING from currys... incompetent & zero cust servc. So far currys have had our money for 6wks, hours of our time wasted and STILL waiting for collection of battered microwave/oven and no refund recieved.

* 01/07/20 ordered combi microwave oven

* recieved text delayed making delivery 5 wks

* 06/08/20 item delivered with 8" dent in back

* phoned cust service (long time on hold) told 8 in stock and would send replacement in a week, & conf email would be sent

* offered to return and collect via store but told we couldn't as was ordered online!?

* no email recieved

* spoke on webchat was told to phone cust service to arrange delivery date, and to click on conversation for transcript of chat to be sent

* no transcript recieved

* phoned cust service, after 40mins on hold they hung up

* phoned cust service 2x never got through

* emailed cust service, complaints, and ceo... no reply except to say emails not monitored

* spoke on webchat, confirmed replacement ordered but no date and would be contacted within 5 days to arrange delivery

* no contact recieved

* 12/08/20 phoned cust service, finally got a good adviser with some skill, was told no replacement had been ordered just collection without date, and they jow have no stock, no refund offered until old unit is returned. Cancelled order.

* Checked website, still showing available to order online and in store.

* told no refund until faulty item is collected on 15/08/20 and then takes time to be processed!

* went online ordered same item from appliances direct, 15hrs later it is here, fine and installed.

Moral of story: buy from ANYWHERE ELSE!