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Annette L.

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Experience: Home & Garden, Computers & Technology

Member since September 2017

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1 Review by Annette

Had problems with them before, thought it was a one-off..ha! Ordered an integrated dishwasher on 19th July 17, paid £44 for fitting and £15 for removal of old one. Came on 22nd as promised, great, until they came in with the machine...'can't fit this love, it's integrated, they should have sent a specialist team'. They phoned office and re-booked for following day, a Sunday, so I cancelled my arrangements to stay in for them. They came, looked at it, then ' Can't fit that today, it needs an extension pipe' . 'Ok' says I, I'll go and get one, Screwfix just down the road, no more than 15 mins, by the time you have the old one out and new one unwrapped, I'll be back'. ' Can't do that, have to be re-booked'. 'WHAT?' says I, crikey, when? ( In fairness here, the first day I could be there and they could do it was 5th August!) Re-booked', I go and get said pipe and have it ready for 5th. They come, they fit, they go, at last, great! The machine will be ready for my new Tenant, and we continued to refurbish the flat. A week or so later I put the cooker bits in to give them a good wash, my builder was there, luckily, as water going all over the oak flooring! He easily traced the fault .. no jubilee clip on end of the pipe, it was sitting on the window cill, funilly enough it wasn't working from there, so we cleaned up, clip on, sorted! A week or so later, still refurbishing, went under the sink, puddle of water, ahh, looks like the stop tap has failed, buy another one, builder went to fit it then realized that wasn't the problem. The pipe going onto it was only done up finger tight! Tightened it up, leak stopped. A while later, almost finished the refurbishing, just checking everything working ok before new Tenant moving in on 20th September, checking heating, washing machine, shower, and yes, the dishwasher. Oh dear, a leak! Again, in fairness, I supplied the extension pipe as they didn't have one and it appears to have a small hole or split, not sure until it's removed, but because we had fixed the previous two fitting errors, I called them, explained the whole scenario, and was told, ' don't worry, we will get someone out to fix it'. This couldn't be done before the Tenant moved in, but for the 25th September, my next day off, so as I love staying in so much waiting for repair men, this was booked, bearing in mind they had been told this whole scenario. I had a text message, confirming that someone would be coming on the 25th to 'assess'?! Assess, I thought, that doesn't sound like fix to me, so I phoned Curry's. I again gave the whole scenario, to two different people, and was told ' there's nothing booked for you on 25th'. After further digging, it transpires they had booked me someone to come and look at a faulty machine! NO!!! The machine is fine, nothing wrong with the machine, it's the fitting of machine! At this point I asked if I could lodge a further complaint and was told 'yes, here is the complaint number'. I then asked if I would be contacted by phone or by email and was told 'neither, it will be dealt with internally'. What fantastic service I thought, and said, to sympathetic Hussain in the Sheffield Contact Centre. I then asked who I could write to personally to complain and was told.. customer *******@currys.co.uk..but only dealt with internally'. I said goodbye to Hussain, phoned the Service 2000 number to cancel the 25th as would be a wasted journey for them as machine fine, only to find the office closed, so will have to phone them again tomorrow. Arghh!!! Hence, my rant on here, is it just me or am I just lucky? I have completely given up and have booked my builder, he is reliable, does a great job first time, on time and ' Can't do that love' is not part of his remit! If you have read this far without losing the will, please comment

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