CurrentBody

I ordered a red light helmet from CurrentBody, received the wrong product and then tried to contact customer service via chat, email and toll free number "undergoing maintenance" with zero response. I had to initiate a chargeback with my credit card company. This company is out of the UK and I'm not sure what their deal is but when you buy a product you should be able to get support. You are better off buying from a more reputable company.

Order number: US*******425:
Ordered a product the first week of December with 3-5 day shipping as an option. Did not arrive until January 2nd, and it took several attempts to reach someone in customer service. I already went and bought the same product from another website as soon as I noticed this wouldn't come in time for the holidays. Now, as I'm trying to return the late product, CurrentBody is not refunding shipping or taxes AND is charging me $12 in addition for the return label. Horrible customer service.

Do not buy from Currentbody! I purchased a Foreo Bear from them and unfortunately the device is not working out for me. Even though the device is supposed to have an anti shock system, it sends painful shock to my face no matter how low the setting and how much conductive serum I use. I contacted Currentbody and basically got told oh well too bad, there's nothing we can do because you've opened and tried the device. Which is ludicrous because how can someone know the device is not working correctly if they haven't tried it? The device is not cheap. Save your hard earned money and buy from a reputable retailer with an honest return policy.

Terrible customer experience. I tried to purchase one of their LED Masks but the code they provided me did not work. After multiple attempts to get support no one got back to me. They don't offer a service number so this would be another concern as a buyer in the event their masks had issues.

I ordered a Luna body scrubber which I'd classify as a hygiene product, and to my dismay, received an open box used item. This raised serious concerns about the company's quality control.
What's more troubling is their customer service's response. Not only is it slow (you wait 7+ days for each reply).They initially told me I was wrong and this was impossible!. After having to dispute this further, they now expect me to cover return shipping costs from Canada to the UK for an "investigation", which feels unfair given the nature of the issue - their mistake, not mine. They said i MIGHT be eligible for shipping refund IF I quality!?! So not only will I not have the product I paid for, I will have to pay even more for them to correct their mistake and even so I might risk not "qualifying". Most high quality companies would have sent a prepaid label and/or a replacement vs making me feel like I'm a criminal trying to scam them and they need to investigate and decide IF I'm telling the truth. I have pictures of the issues and have shared with them.

As i was going through to understand the process they also highight in their returns that they do not refund the taxes paid. This is not only frustrating but also illegal in Canada.

Overall, the entire process has been inconvenient and has left me questioning the integrity of this company. Protect yourself and order from another company with higher customer service standards. If you must, I advise others to exercise caution when considering purchases from this website, as my experience has been far from satisfactory.

I received a face mask that I paid $500 for. 2 lights were burnt out, I requested a warranty exchange. It was approved but no communication was sent on whether it would be exchanged or refunded and I'd need to place a new order. After weeks of trying to contact someone (there's no phone number to call) they finally replied saying an exchange would be made. I received a new order number and was told it would be shipped on the Monday. It's been a week and I still haven't gotten shipping information and no one will respond to my emails now. Horrible customer service.

I purchased the Cappilus pro from Current Body. I subsequently had an appointment with my doctor who informed me that this device would not help with my condition so I immediately notified the company that I needed a return label and upon receipt, sent the unopened package back the same day via mail. I sent the package with tracking and sent current body a receipt that they received the item. I received a note from the company that they were running behind on their returns. Then, weeks later after multiple requests I received a notice they have closed the return request with no money returned I have sent at least 10 additional requests with documentation to no avail. Please do NOT deal with this scam company

BUYER BEWARE - USED ITEM RECEIVED?

Received my LED in Nov and found there's an obvious dent on the mask. I emiled their CS if it's been used? And they didnt even response to my question and just guide me to return the item. So, is that a Yes?
I followed their instruction and returned it on 17/12/23.
Today it's 16/1/24.

The so-called FREE return is not reliable.
The tracking no. Stop updating since 21/12/23. I've been keep emailing them for few weeks now and no one is addressing the issue.

They blocked comments on social media. Even turned off comments function on IG. What kind of company would do such things?

I've called my credit card center and i'm going to file a dispute anytime soon.

Very disappointed. It's probably the worst customer service i've ever experience from such "high-end" brand.

Probably the worst customer service experience I've ever had. For the amount of money I paid for a red light therapy device set of two items, the way customer service has treated me has made it not worth buying at all. One of the devices failed after just a few months, and after more than a week of emailing back and forth, their horrible customer service team finally gave me a link to return my item for an exchange, and they made me pay $30 for that return label. I shipped it out immediately, but after days of not hearing a single thing from them, they finally told me it would take up to 14 business days before someone would get back to me. After 14 days and 20 total days of waiting, I reached out only to get another generic email saying that they would "send a replacement shortly." I haven't heard anything else from them. Their customer service is pond scum, their products are garbage, and I couldn't urge you more to spend your hard-earned money at another much better company that actually cares about its customers and has better quality products. Do not buy from CurrentBody and expect anything good. They are a dumpster fire of a company.

I urge you to read the most recent reviews and the one star reviews before considering to risk buying something from currentbody. The return and exchange policy looks great but once you need it, the problems start. I received a device that is not working. I try to initiate a return and the return form on the currentbody website is a broken link. I then contact customer service providing my order number. What follows is insanity of different customer service folks emailing me each one week later asking what my order number is. I am finally provided with a link to initiate returns after two weeks of nonsense emailing currentbody (as there is no other way to reach them). When trying to fill out the form, none of the options to exchange the product work...just brings you to a page that says contact customer service...insanity. Please to spare you the grief. DONT. BUY. FROM. CURRENTBODY. Go get your device or product from sephora instead. Will be initiating a chargeback and fraud help with my credit card company so I don't have to deal with this stupidity anymore and chalk it up as a $900 error and naiveness on my part.

Previous package was damaged so severely that the outer and inner box were both damaged. Not a great look for a present. Current body had to think and think and think before considering replacing it. Then proceeds to promise "express delivery" but just uses the cheapest shipping again.

This customer service is an actual joke.
" I've now processed a replacement order to be processed and shipped to you on express delivery. "

I never got my order so I asked for a refund last week for a purchase I made for over $500. They ghost me and I am still asking for a refund another week later and they tell me my package hasn't been delivered. ITS NOT! THAT'S WHY I AM ASKING FOR A REFUND STILL. Also, according to their tracker they only sent the sleep mask and not my LED mask. So not only are they unprofessional when it comes to packaging and making sure they deliver it to the right address but they do not give you your full order. Anyways, they still haven't responded to me and there is no phone number on their website. They force you to communicate through email that takes FOREVER. They say they have a money back guarantee but I've been trying to get my money back for 2 weeks now. Would really like my $500 back for items I cannot even enjoy. Thanks for scamming me!

They sent people just the gel but not the real product where we paid. Beware people, people start messaging them in instagram because they don't get any respond from the email. Then they deleted the messages in instagram. They respond to your email once they ghosted you. Beware!

Don't waste your money! Their devices don't work and they refuse to refund! Total SCAM! Customer service non existent!

NECK & DEC short-circuited, shocked me, blew out the tool, and sent them an April 2022 receipt of payment which they denied receiving after several times sending it to them. Refused to replace under 2-year guarantee.

US customer service number does not work. UK number out of order. FB messaging with them shows they have NO INTERNET.

SCAMMERS.

Date of experience: September 11,2023

Firstly I was surprised how quickly I received my order, reading some of the reviews on here. My order arrived next day and communication was very efficient and professional. I was sceptical at first when using the mask, but oh my God just two weeks in and I can tell the difference with my skin texture and brightness, my wrinkles are still there but it is too early to say. Few people commented how good I look, put it this way, my skin looks like I slept for weeks and just came out of the house. I will order from this company again, so excited.

I bought Currentbody LED masks for face and neck. The device stopped working after 10 goes. When I asked for warranty Currentbody said no. I had keep my beauty devices and make-up in my bathroom drawer and they said I cannot access warranty because it's probably water damage. They did not even check - I guarantee there's no water access in that drawer where there's make-up and towels.

They did not post my review either - they must filter bad reviews to get their star rating up. What a scam!

Buy somewhere with a reasonable return policy. This company's return policy is lip service only. Brand new, unused, barely opened item returned. They actually shipped it back to me across the country. Unfortunately, Amazon will protect your money better that these guys.

Zero stars aren't an option! Scammed! I purchased i Touch Sure less than 20 days ago w/warranty never worked! I've contacted customer service several times refused refund or honor warranty. Asked me to send video to prove doesn't work. This is supposed to work inside my body so I guess they are asking me to send explicit video. Junk and scammers from start. Currentbody doesn't post their negative reviews I know because I submitted one it's not posted!

Purchased 8 Clarisonic Cashmere Lux brush heads, but felt much harder than those ones used to have, so returned 7 unopened ones, but their system left me no choice but to pay over $50 shipping to a local location (same city), and took another 3 weeks before they could receive it and process the refund for the 7. Overall cost me over $80 for a brush head that was not to my satisfaction. Feel like it's a trap as you are forced to pay ridiculous freight before the return can be processed. Very disappointed!

I ordered Nu Face from the 3 wks ago pd for expedited shipping I still don't have it, I complained they reimbursed the $9.99 shipping but I still don't have the device n no explanation for this wait. There phone # doesn't work. So they have my $200 n I have nothing! I would not buy anything from them

Led mask was on sale on Currentbody just before Easter for 139 pound (after 10 pound coupon deduction). Buying experience is seamless and easy. Received the package in Kuala Lumpur within 4 days after buying. Delivery by DHL. The only negative has to pay import tax for 25 UK pound vs 139 UK pound of the product price. Cannot comment on the product efficacy yet, but it seems to be working well without any problem.

Keep your money guys, you will soon see this company will have no reputation. They sell items to customers and in my experience item never arrived and they refused to refund money.

Absolutely thief's. Their fun won't last for long with this type of customer service, soon enough you'll hear of their liquidation, shop elsewhere and avoid the nonsense and thieving of your money