CurrentBody

**ZIIP HALO - 1 Star**

I don't understand the hype around this device. I purchased it based on glowing reviews but was thoroughly disappointed. It's awkward to use and didn't deliver noticeable results even with consistent use. The only effect is a slight, momentary pull around the nasolabial folds, but nothing lasting. The experience is messy—gel ends up all over my hands and completely covers the device after just a few minutes. There's also no power regulation, making the current feel weak compared to other microcurrent devices I've used. As a veteran user of similar devices, this one is by far the worst. The only positive is that the conductive gel works well with other devices, but the ZIIP HALO itself simply doesn't live up to the hype.

To make matters worse, **CurrentBody** has been a nightmare to deal with. My device stopped working after just **two months**—the battery died, and now it's completely useless. Instead of offering a straightforward replacement, they insisted I cover the shipping costs to return the broken device, as they don't provide return shipping in the **GCC region**! **Be warned, GCC customers!** The shipping cost alone would easily be **around 1,000 SAR**, making the whole process ridiculous. After finally sending it back, they claimed to have sent me a replacement, but **two months later, I have received nothing**. This is beyond frustrating—**an absolute scam site** with zero customer care. Avoid at all costs!

Buyer beware! I received a NuFace device that stopped working after a few months. If you need customer service help you must rely on the website direct text of complaint/need for assistance, and there's no record or email copy as proof of communication. I sent communications to this black hole across several months with proof of purchase, issue, photo attachments AND NEVER RECEIVED A REPLY. My NuFace purchased for daughter as Christmas present stopped working just few months after she received the item. The company was totally unresponsive. I will never purchase from this company again. I think they sell subpar devices and there is no customer service to resolve issues. Taking a chance when you purchase through this online site. Look at "Returns" "Customer Service" "Contact Us" on site and see for yourself. No one to contact and zero response.

Buy somewhere with a reasonable return policy. This company's return policy is lip service only. Brand new, unused, barely opened item returned. They actually shipped it back to me across the country. Unfortunately, Amazon will protect your money better that these guys.

The RF device I ordered showed up broken, it would not charge, it would not turn on. There is no phone number and after a week of constant emailing, I finally heard from Customer Service with a complicated link to return under warranty. L didn't do it correctly and after 10 attempts to ask for the link again, there is still no word. They just want our money. I have opened a dispute with the bank. Also, the green tree serum is drying and useless.

Do not buy from Currentbody! I purchased a Foreo Bear from them and unfortunately the device is not working out for me. Even though the device is supposed to have an anti shock system, it sends painful shock to my face no matter how low the setting and how much conductive serum I use. I contacted Currentbody and basically got told oh well too bad, there's nothing we can do because you've opened and tried the device. Which is ludicrous because how can someone know the device is not working correctly if they haven't tried it? The device is not cheap. Save your hard earned money and buy from a reputable retailer with an honest return policy.

I received a face mask that I paid $500 for. 2 lights were burnt out, I requested a warranty exchange. It was approved but no communication was sent on whether it would be exchanged or refunded and I'd need to place a new order. After weeks of trying to contact someone (there's no phone number to call) they finally replied saying an exchange would be made. I received a new order number and was told it would be shipped on the Monday. It's been a week and I still haven't gotten shipping information and no one will respond to my emails now. Horrible customer service.

I ordered a red light helmet from CurrentBody, received the wrong product and then tried to contact customer service via chat, email and toll free number "undergoing maintenance" with zero response. I had to initiate a chargeback with my credit card company. This company is out of the UK and I'm not sure what their deal is but when you buy a product you should be able to get support. You are better off buying from a more reputable company.

BUYER BEWARE - USED ITEM RECEIVED?

Received my LED in Nov and found there's an obvious dent on the mask. I emiled their CS if it's been used? And they didnt even response to my question and just guide me to return the item. So, is that a Yes?
I followed their instruction and returned it on 17/12/23.
Today it's 16/1/24.

The so-called FREE return is not reliable.
The tracking no. Stop updating since 21/12/23. I've been keep emailing them for few weeks now and no one is addressing the issue.

They blocked comments on social media. Even turned off comments function on IG. What kind of company would do such things?

I've called my credit card center and i'm going to file a dispute anytime soon.

Very disappointed. It's probably the worst customer service i've ever experience from such "high-end" brand.

They sent people just the gel but not the real product where we paid. Beware people, people start messaging them in instagram because they don't get any respond from the email. Then they deleted the messages in instagram. They respond to your email once they ghosted you. Beware!

I purchased the Cappilus pro from Current Body. I subsequently had an appointment with my doctor who informed me that this device would not help with my condition so I immediately notified the company that I needed a return label and upon receipt, sent the unopened package back the same day via mail. I sent the package with tracking and sent current body a receipt that they received the item. I received a note from the company that they were running behind on their returns. Then, weeks later after multiple requests I received a notice they have closed the return request with no money returned I have sent at least 10 additional requests with documentation to no avail. Please do NOT deal with this scam company

Order number: US*******425:
Ordered a product the first week of December with 3-5 day shipping as an option. Did not arrive until January 2nd, and it took several attempts to reach someone in customer service. I already went and bought the same product from another website as soon as I noticed this wouldn't come in time for the holidays. Now, as I'm trying to return the late product, CurrentBody is not refunding shipping or taxes AND is charging me $12 in addition for the return label. Horrible customer service.

NECK & DEC short-circuited, shocked me, blew out the tool, and sent them an April 2022 receipt of payment which they denied receiving after several times sending it to them. Refused to replace under 2-year guarantee.

US customer service number does not work. UK number out of order. FB messaging with them shows they have NO INTERNET.

SCAMMERS.

Date of experience: September 11,2023

I ordered Nu Face from the 3 wks ago pd for expedited shipping I still don't have it, I complained they reimbursed the $9.99 shipping but I still don't have the device n no explanation for this wait. There phone # doesn't work. So they have my $200 n I have nothing! I would not buy anything from them

Previous package was damaged so severely that the outer and inner box were both damaged. Not a great look for a present. Current body had to think and think and think before considering replacing it. Then proceeds to promise "express delivery" but just uses the cheapest shipping again.

This customer service is an actual joke.
" I've now processed a replacement order to be processed and shipped to you on express delivery. "

Please do not believe the positive reviews. All possibly lies. Please take your business somewhere else. I ordered about £112 worth of product and it did not get delivered! Claims to deliver but did not reach me (expat in KL, Malaysia). My order was meant to go via Hong Kong (?) but it did not even leave the UK! Please do not trust them! If I could give zero star I would have.

Keep your money guys, you will soon see this company will have no reputation. They sell items to customers and in my experience item never arrived and they refused to refund money.

Absolutely thief's. Their fun won't last for long with this type of customer service, soon enough you'll hear of their liquidation, shop elsewhere and avoid the nonsense and thieving of your money

Bought face and neck mask. Using daily. Will post results at end of 30 days. Product support very good. Exceptionally quick delivery. Had issue with order. Dealt with immediately. Excellent customer service.

Their service is second to none. From the moment of purchase, with fast delivery, right through to actually using the product and providing ongoing help and advice, they are an exceptional company. There's simply no one out there that compares. Five stars doesn't do them justice!

Purchased 8 Clarisonic Cashmere Lux brush heads, but felt much harder than those ones used to have, so returned 7 unopened ones, but their system left me no choice but to pay over $50 shipping to a local location (same city), and took another 3 weeks before they could receive it and process the refund for the 7. Overall cost me over $80 for a brush head that was not to my satisfaction. Feel like it's a trap as you are forced to pay ridiculous freight before the return can be processed. Very disappointed!