• CreditAcceptance

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Overview

CreditAcceptance has a rating of 1.2 stars from 5 reviews, indicating that most customers are generally dissatisfied with their purchases. CreditAcceptance ranks 321st among Loans sites.

  • Service
    3
  • Value
    2
  • Shipping
    1
  • Returns
    1
  • Quality
    2
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
3
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How would you rate CreditAcceptance?
Top Critical Review

“Fees charged for company error”

Cathy V.
8/14/23

Treats customers terrible, charged fee for their typo, wouldn't reverse, said they always confirm #. Gee that explains everything. Never been late once. Pay outrageous interest due to bad credit at the time. They mis-typed my account number when we set it up to come out of my bank account, instead of debit card we were using. $9.95! They are crooks!

Reviews (5)

Rating

Timeframe

Other

Thumbnail of user cathyv155
1 review
0 helpful votes
August 14th, 2023

Treats customers terrible, charged fee for their typo, wouldn't reverse, said they always confirm #. Gee that explains everything. Never been late once. Pay outrageous interest due to bad credit at the time. They mis-typed my account number when we set it up to come out of my bank account, instead of debit card we were using. $9.95! They are crooks!

Tip for consumers:
This is a loan company for people with bad credit.

Service
Value
Quality
Thumbnail of user amandajeanbulinda
1 review
0 helpful votes
October 31st, 2023

My truck has been sitting in the repair shop for nearly two years. Yes two years. The bank and warranty company keep working together to try to defraud the Michigan licensing and financial system. After KN themselves, legal, several mechanics stated the part they were misrepresenting and trying to deny our claim is an air filter not a cold air intake. Very bizarre how far they would. Go they. Issued me a refund a few weeks ago for my warranty. I bought a truck with a premium warranty and after 2 years they wanted to refund my warranty I WOULD HAVE NEVER BOUGHT THE TRUCK WITHOUT A WARRANTY? But wait I have a truck with a blown engine that needs 6000-******* in repair work and they said sorry you were unable to use you service contract here is a refund. Well Now we will sue the warranty company in small claims court and seek the rest of our damages with the bank shortly after. Very sad how far these scammer s will go to continue to cause such financial damage to my family not to mention stealing so many memories from me as I cant take my children anywhere. I call people to do there errands for me. You are terrible people. A terrible company. You have terrible customer service who completely disregards issues. They have broken several laws and were supplied the information from lawyer and what consumer laws they broke, and they still want to play games they coul care less. We will see there response in court. DO NOT USE THEM.

Products used:
loan for a warranty and car package

Service
Value
Shipping
Returns
Quality
Thumbnail of user phatgreek
1 review
0 helpful votes
November 29th, 2023

I took this company 24 hours to cost me 2 jobs, because of there error. I was advised since I was unemployed for the month of Oct 2023, I was placed on the payment plan of $20.00 every 2 weeks. I made those payment as agreed. Tuesday evening, my car was Repo'd. I called and was given the a lie reason, that my payment was late by 1day. Not my fault there system processed it late. Then I spoke to a supervisor and was told a different story. In total I spoke to 4 different Reps 2 of them managers, 4 different story's. They wanted a total of $840.00 to obtain the car back. Now how am I suppose to do that when i lost both of my job in one day.

Service
Thumbnail of user leslied31
16 reviews
4 helpful votes
August 16th, 2016

They are a high risk lender with no programs if your going to be a day late. Been rebuilding my credit for 3 years. But returned a bad vehicle in Dec 15 so when I was offered a brand new car from the dealership I was thrilled and knew I'd pay high interest. Set up direct debit at the dealership so to never be late. Then 4 months later they call me and say I've been late every month. And owed $27 a month in late fees. I was livid. You set up the deal with the dealership all I did is have direct deposit and direct debit... then I see a problem potentially coming up and I ask if they have any programs they said no you're already a high risk. Um excuse me. Never once received a piece of mail from them as far as an address or a phone number! Well six months in and I negotiated a loan that is 9 points lower dropping my payment $70 a month. I'm refinancing now.

Learn about credit and what you can and can't obtain. I've learned a lot from posts on this site. Plus pull my credit report and scores every week for free and disputed everything fraudulent! Making a comeback!

Thumbnail of user darlinem11
4 reviews
1 helpful vote
March 21st, 2021

I buy my Honda Pilot on 03/14/2018 at Paul car company, I have a contract with credit acceptance, they know I was disabled from jobs injury and they know I was in worker compensation, no matter what happened to my life what now even I was scammed by people, I was evicted unlawfully, people stealing my identity theft, but I pay the car bill on my account, but I received a letter, for me is a scam because even the law enforcement take my car a way from me and my kid on November 27 at sunrise Hwy Freeport, my bill was paid and I reported to the credit acceptance but since that I still paid the bill. When I buy the Honda Pilot 2004 car on 2018I already have my plate from my another car, where I got the crash accident from

Products used:
Car bill

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