CPAP.com

Instead, they make YOU pay return shipping! FIVE minutes after placing an order I called & they said it was "too late" to cancel it! I will NEVER order from them again!
On CPAP supplies M2

Even if my cpap came with a 1 year warranty, I returned it within 10 months because it was not working anymore. Meanwhile i bought a new machine from them in order to sleep, because I could wait for a replacement. After paying to ship it back, I was told machine was fine. It is not, juste a reason not to refund you. Now they have my broken machine and my money. It is a scam. AVOID

Call 24 hours after order to cancel my order has not shipped yet she tells me that I have wait tell its delivered then Call so I can return tank I have to pay return shipping found on another site for free shipping

Worst customer service I had experienced from Freda. Aggressive and rude attitude during phone call. Brandy and Daryl were extremely helpful though. I suggest you do quality phone call reviews of your agents, and you'd be surprised how terrible Freda handles the calls. She sounded impatient and combative.

Stay away from this place. Two weeks after placing my order, for equipment that was shown as available on their website, I am still waiting. Ifact i was just told that the equipment is out of stock 2 weeks after ordering. The management and proccesses at this place are absolutely pathetic.

Specified anything but FedEx and they shipped FedEx, causing delays. Products and pricing excellent, but never count on shipping

CPAP.com's Lack of compassion for people with PRIVATE insurance with MEDICARE to BUY a cpap for someone who will die without one is absolutely immoral and depictable. Does your company not have any charitable insight, instead of your needy egotistical greed? I guest your profits soar by the year's end.

This was a good company to deal with, but they have taken a drastic turn for the worst. I ordered a machine; they said I didn't have the right prescription so I couldn't have it. Then they charged my card anyway. I called customer service and waited 30 minutes. No answer. I tried the on line chat. No answer. I e-mailed them. No response.

Look at the more recent reviews of this company; and avoid them like the plague.

I Place an order based on a Bogo Sale.
The Sale was not Bogo I only Got 25% Discount
Order two Fitlife Mask XL.

Received order on the Labe show XL the mask bag shows L.
Call customer Service, Claim mask was on back order, Got Return Label
Will never but from them again.

Customer service was great for ordering. My husband bought the Z2 since his res med no longer worked and we needed to go on a trip. It worked the first night. It was only about 2 weeks later when we returned and he called about the problem. Apparently, the z2 was bought as is. So now we have to fix it. It doesn't make sense. The machine was defective. We were going to be a customer
No longer.

My machine was sent to CPAP.COM for repair. CPAP.com sent the device to RESMED FOR repair. Cpap.com will not follow up with resmed, their response the device is being evaluated. The device was sent in December 2023 for repair. Resmed will not provide the patient any information. Only information will be shared with cpap.com. So I don't have any information pertaining to my device. Cpap.com has made notation to expedite the repair. 😂
I would not send your device to cpap.com for repair, it will take light years to repair. I have another vendor that I used in past and my device was returned in 2 weeks. I will never use CPAP.COM for any further repairs. It was sent to cpap.com for warranty.

EXP48 Pro battery too large for travel bag. They will not accept return due to being out of plastic bag. Never used. Will not be using this company in the future.

I was shocked to find no filters for a Phillips Dream Station 2! I made my purchase on Amazon. Also, googling this brought plenty of other sellers.

Firstly, I recently got diagnosed with Severe OSA and was looking for a cheap alternative to my local medical supplier. Cpap.com was one of the first sites I found that would ship to me (this can be difficult as I live in a US Territory and not a state), had good prices for their machines and accessories, and seem to have high reviews on rating websites like this one.

This sounded fantastic, right? Well then why is my review one star and the title so negative? Well let me go over what should honestly have been illegal on this websites behalf.

Things from the beginning started off poorly. Ordered my cpap device for a good price (Resmed Airsense 11 on its seemingly perpetual $995 USD sale) and everything seemed to go through quite smoothly. I waited for over a week, checking every few days on the status. An unfortunate part of living so far from the mainland US is having to deal with USPS for most shipments, and sometimes they can be very slow. But after never seeing my order change from some, "Pending Carrier" status, I sent an email asking if there was an issue. Got a pretty quick response that the device had already been shipped, and they included a tracking number.

Ok? A bit inconvenient finding out this way. Especially because if I hadn't checked when I did, the device might have been sent back to them. It turned out that it had already arrived at my local USPS facility and had been pending pick up for over a week. Fine, I didn't care, I had my cpap machine and was just happy that I could start my treatment and try to finally get proper sleep.

Well things went completely downhill from here. While learning all I could about my new cpap device, I found out from the included user manual that there's a heated silicone tube for use with the humidity function of the device, included in the packaging. I found this weird cause all that came with my machine was some no-brand, made in China tube. I didn't think much of it at the time, figured the heated tube was just for additional comfort anyway. I went about using my device for the first few nights and very quickly learned why there is supposed to be an included heated tube.

I won't go into detail, but it involves a problem referred to as "rainout", which I was unlucky enough to learn about by water boarding myself shortly after waking up the first morning using my new device. Either way, an awful start to trying to learn to live with a disability. A machine that's supposed to be helping me, ended up torturing me on my first day. Definitely left me a bit traumatized about going back to sleep with the machine hooked up to me.

Anyway, I went and did some digging and ended up finding out from my local medical supplier (they just happened to receive the same cpap device that I purchased) that it does in fact come with this special heated tube. They showed me a brand new, completely sealed box for the exact cpap device I bought, which they then let me open to confirm what tube it came with.

Now one thing I learned about buying a cpap device online. If you have a prescription from a doctor, you can provide this to the seller so they can pre-configure the cpap device to your prescribed pressure settings. So when I received my device from cpap.com, I didn't think much about the fact that the package was already opened, seeing as they had to open it if they were gonna configure the pressure settings for me.

This made me realize that they must have swapped the heated tube out during this process. Furious about this, I emailed cpap.com support asking why mine did not come with the heated tube. Again, I received a quick response back, but this time advising me to call in to find out more as they couldn't tell me over email…for no real reason I guess.

Well their call center isn't 24 hours, and is only open during typical business hours in the ET timezone. Add on the difficulty of living on a US territory (particularly one in the pacific) which is in a timezone thats almost completely opposite to that of the mainland US (even more so with ET). Either way, waited up late one night and called in to find out.

Turns out this was a waste of time cause I got fed some crap about there being different types of the same item they receive as a reseller, one of which does not come with this tube. Whether or not this is true wasn't the point though, they should at the very least indicate on the product page that the heated tube isn't included, or you should plan to buy it to avoid rainout issues. I moved on and gave up almost $60 USD just to buy back the stupid heated tube they took from me (I really did not want the chance of water boarding myself again).

Well I waited a few days, and after how things went with the cpap device itself, I knew to keep an eye on the order status. Right away I saw something weird was going on. They had decided to use FedEx smart post to send me this tube, normally a much more expensive option than just using USPS, like they had done for the much more expensive and bigger cpap shipment to me. This went as well as I expected and the item took two weeks going nowhere before FedEx decided to update the tracking that they didn't want to deliver it and were returning it to the sender.

Even further upset now with how long this was taking (I was currently relying on janky methods to reduce my rainout issues), I sent an email telling them the tracking status and that I just wanted them to send a replacement to me through USPS, without waiting on FedEx to return the original tube first. Weirdly this time it took them several days to respond, and like the last time, the email simply apologized and told me I had to call in if I wanted to get anything done.

So I once again waited for our time zones to align close enough for me to call in, explained everything to the nice lady on the phone (she was genuinely considerate about my issue and very helpful) and she got a replacement order set up right away with USPS set as the specific carrier. Well I again waited a few days, already having zero confidence in this website, only to see this new order I had was now on "Hold" status.

Well this was just great, it'd been about a month by this point since I gave them my money, just to buy a stupid tube I shouldn't have needed to buy in the first place. I once again emailed asking why my order wasn't shipping. It had taken so long by this point my original order had already returned to them by FedEx. Got the same response again that they were very sorry but I needed to call in if I wanted to get anything done.

Completely out of patience at this point, I forced them to refund my order (they literally took my money a month before and my purchase was still sitting in their warehouse) and explained how good a job they've done teaching me that relying on greedy and uncaring companies for a product or service you have to rely on to live a normal life, is an absolutely soul crushing experience. I normally don't bother doing anything more than giving a 1-5 star rating for something, but this experience has made coming to terms with my new lifestyle (a lifestyle I did not get to choose) significantly harder than it needs to be, and I feel obligated to try and help others who may be in a similar situation avoid this evil company. Coming to terms with a disability can be hard enough on it's own, but having to also deal with greedy companies like cpap.com, who take advantage of us because we're required to rely on products they sell, is in a league of awful on its own. If I can help even just one person avoid what I dealt with, I'll be happy.

Avoid this website at all costs! They have completely unethical practices that I honestly don't understand how they aren't considered illegal scams on us consumers. I've moved over to respshop.com for my cpap needs, and they seem to be a much better alternative.

I have never had a more horrible experience then I did with this company. They refused to take the information on their form sent to my doctor, unless it was worded their way. This went back and forth several times, finally I gave up. They would not except from my doctor that I needed an oxygen concentrator. I am too old to put up with rudness and failure to help a consumer. If you had a good experience with this company, good for you. I didn't.

Placed the order for a AirMini machine with 2 day Fedex shipping. The machine never arrived. I called customer service several times, it goes to a answering machine with no response.
Terrible service.
Their website says there is a live chat option but it was not there.

Medicare, Medicare Advantage Customers Beware!
I purchased a top of the line Resmed machine from CPAP.Com in October and until today I was quite satisfied with the response and prompt delivery.
Today however, I called my insurance company (Aetna M/C Advantage) to ask why my reimbursement claim of $974.99 had been rejected. I am told Medicare will not reimburse a direct sale of this equipment, but it must be set up as a 13 month rental.
CPAP.Com knows this but intentionally does not make this known on the website but leads one to believe they will assist with reimbursement. All they do is provide a printable form, you do all the work.
I believe it to be intentional and deceptive on their part. A legitimate business would forewarn Medicare customers and not dodge the truth.
I called customer service who has a battery of excuses for not dealing up front with my problem, finally hanging up as I pressed on about them knowing it was an intentional ploy to deceive.
These guys do not do business on a rental basis, I'm told. If not why not reveal this to those of us on Medicare which I'm sure must be a large percentage of CPAP users. I am now with no recourse, and I'm stuck with a $974. Expense with no possible reimbursement. They will not accept the machine back for a refund.
This is a dishonest, deceitful organization. BEWARE!

I signed up for a recurring order. First order went to an address I had removed from my account a year prior. I had to chase it down from my old home. Customer service said they couldn't fix the address so canceled the subscription and created a new one. Next time I got two orders. One at my old address and one at my new one. Refused to pay for the one nor make the effort to pick it up. Told them to cancel my subscription entirely. Just got charged and received another order. They refused to refund me so I canceled my subscription, removed all credit card information and plan on canceling my account entirely. They were once an easy affordable provider. Now they are either incompetent or unethical. Do NOT go to them!

I purchased a cpap machine only to discover CPCP.COM is not in my insurance companies network and will not reimburse me for the purchase. I called the company and asked for a return and they're charging me $175 for restocking fee. I hadn't even opened the package. They said their customer satisfaction return policy was for masks only. I had purchased from them 3 other times but will never, ever, buy from them again.

Urgently needed O2 concentrator for my husband following covid and a stroke, payment accepted, script sent, all seemed fine until concentrator never arrived. They never contacted me, never said there was a problem. I sent an email, they never responded, I called, used chat--but no-one answered. Eventually after a 30 min wait, I get someone--who made multiple excuses--but eventually admitted that the concentrator was never in stock and she had no idea when (or if) it will be available. They initially lied and said there was a prescription problem, (script was fine), causing additional delays by asking me to get a new script. Turns out they were trying to prolong the process and prevent me from cancelling the order for as long as possible. The woman answering calls was very rude, she had zero empathy and didn't seem to care that her (and cpap.com) deception was delaying life saving equipment getting to my husband. They are Heartless and cruel. Their lies caused a 2-week delay in getting oxygen therapy--which may have resulted in additional brain and nerve damage. I was clear that this was an urgent need--life saving, but they still lied and used multiple tactics to delay cancelling and refunding the money. I am filing complaints with FCC and FDA, I encourage everyone who has had a similar negative experience to do the same.

I ordered a part for my CPAP machine and then realized I did not need it. I attempted to return it, unopened and unused. I included all the information I was told to include, sent it to the address provided, accepted that the company was NOT returning a full refund only to have the entire refund denied because the UPS label was place over an existing one. There was NO mention of this in the instructions. Then, the part was either destroyed by the company or returned to me--my choice but I still had to pay for it either way. I really do not believe they ever intend to refund anything. AWFUL!

One month out of warranty and the company offers no help. Unit is just 2 years old and modem has stopped working, company says $500.00 + to repair. There customer service department is terrible. I will not recommend this company to anyone, because they do not stand by there products.

I have been a customer for over 3 years. I have ordered supplies including Mirage Swift II Pillow replacements. I recently opened a box of supplies and noticed the pillow replacements were medium when I use large. I called to inquire about returning the unopened packages that contained the medium pillows and was told they could not accept any returns after 30 days according to their policy. I am very disappointed in this policy. Thanks for reading.