To make a return, you must pay full shipping both ways. I got stuck with a poorly fitting not that great quality cover that would cost almost as much to return as the purchase price.
Just purchased a PWC cover. From sourcing the details, through ordering and delivery/tracking process I was very pleased. Fitting info was thorough and complete. Product delivered early and exceeded my quality and feature expectations. Strongly recommend this organization for PWC/Seadoo covers. Thank you.
Very upset with the fact that I open up a package to see if it fits my table and chairs and because it is over 30 days past the order I can't return for any amount of refund! I like the cover store products but this policy absolutely STINKS. Guess I should have read more reviews on them before purchasing again.
I ordered a cover for my outdoor furniture which I never received! I know when I ordered it - I put my house address correctly on the order, but when I went to see why I did not receive it, the house # was missing. I did not receive the order, but they still want to charge me for it. Terrible customer service -
I purchased a couple of things here. 2 items were available, one was not. The one that was not... it popped up that it would be shipped in 4 weeks... I thought, ok, I can wait 4 weeks. When I got the online receipt, it said it would be 5 weeks. 3 days later when the partial delivery was scheduled it said that one item would be 6 weeks! When I looked for a phone number or email to CANCEL that order... there was none. So I looked under return. Something on their site popped up saying that the return section was under maintenance. I left 2 messages under 'General Inquiry' No one got back to me. I'm not holding my breath. This place is a joke. They really need to get their act together or go away. So frustrating!
Ordered custom size cover for patio heater. Ordered charcoal, received grey, too big, cheap material from China. Called and asked to return and get black, as in black. Customer service said that was what I ordered. Color on website was not even close to what was delivered. No bueno, no returns on custom size order. $80 buck over the dam. Would not order from them again
Thank you for your comment. The photo indicates the Charcoal color was sent and yes, custom items are non-returnable. If you are looking for higher-quality fabric, we would suggest our Ultima or Prestige collection. We do offer complimentary swatches on our site so consumers may experience the fabrics and colors in person prior to ordering.
Coverstore was founded in the USA and continues to proudly be an American company. Product development, merchandising, marketing, technology, customer care, and logistics are all conducted by our 100+ strong team of associates at our headquarters in Carrollton, TX. Our products are made at our wholly-owned and managed manufacturing center in Asia, and we’re delighted to provide our customers with high-quality products produced in a state-of-the-art facility. Our team is here to make our products better in form and function and always strive to deliver the best products possible at a fair price to our customers.
We respect and understand your position and appreciate you taking the time to send us your feedback. We hope for the opportunity to earn your business again in the future.
This is the second outside tv cover I've bought from this store. The first has covered a pool house tv for years and is going strong. This new one will cover a cabin cruiser tv. The customer service is exceptional. I contacted site online with questions and received an answer right away. Ordered the product, spoke to Alan on the phone about delivery timelines and he managed next day delivery. Don't waste time shopping around elsewhere.
I have been using the coverstore auto covers for 16 years now and I am completely satisfied with their products. I find them durable, weather proof, breathable, and scratch resistant. They also honor their warranty. For a high quality auto cover for your classic car or pickup truck, this is the company you can trust.
I had placed an order for several covers to use on my back deck furniture. Within 5 minutes of placing the order I realized that I put in a measurement incorrectly. I immediately called their customer service line, but it was a Sunday and their customer service center was closed.
So I called first thing Monday morning. I asked if I could edit the measurements on the order and they said no. I asked if I could cancel the order and they said no.
The order I place totaled $338 which they said is non-refundable. A manager called me 20 minutes later per my request and like a robot, she reiterated the same information.
They did say they'd give me 10% off my next order. I will never order from this business again. I can not believe that they are going to produce literal trash. It was less than 24 hours from placing my order when I spoke to someone and it is unbelievable that they could not stop the forward motion of the order. No fabric had been cut yet.
Our chair covers came. They didn't take the 1-2" off the length to prevent dragging. When I called to tell them, they had me take several pictures of the covers, inside and out, show measurements of the seams, pictures of the chairs with and without the covers in them. We submitted all of these, heard back 2 days later saying they weren't at fault. How could they not be at fault... they didn't take the length off. We noticed these are made in China, which means they don't want to pay to ship another set over made correctly. They were hoping China had made the mistake, but that wasn't the case. So... we are stuck with VERY expensive covers that look terrible and will probably mold from dragging and sitting in rain water.
Horrible customer service. Liars
I am a fan of coverstore and love their cover mate chair covers because so far, they have stood up to the test of time. Because of the chair covers, I decided to purchase a car cover, thinking I will get the same value but boy was I wrong. I live in Los Angeles and we do not have extreme weather so I am thinking that this cover will last at least 5 years. Within 8 months I stated to see breakdown of the cover and waiting another month it became porous and started to leak, then fell apart. I contacted cover store and they replaced the cover. Today I washed my car and when I was about to put the replaced cover back on my car and it completely fell apart with dust and pieces flying everywhere. It felt like they used paper to make this cover. I am so disappointed with the product that it needed to get a 0 RATING, as they should remove this product from circulation. I have a cover that my fiancé bought for my Prius and it is in excellent shape. The chair covers are A+ but car Zero-. They did replace this product 8 months ago and it has failed again. Frustrated
We apologize for the frustration and disappointment you have experienced with our BLOCKTITE car cover. We strive to provide high-quality products that meet our customers' expectations, and it is disheartening to hear about the issues you encountered. The car cover you purchased is designed for INDOOR USE and is not suitable for the specific conditions in Los Angeles. While it is intended to provide protection, it may not be as durable as our outdoor-grade car covers. We previously offered an option to upgrade to one of our higher-grade car covers that are specifically designed to withstand outdoor elements and offer enhanced durability. These covers are better suited for locations like Los Angeles and can provide the long-lasting protection you are looking for. Please submit a new warranty claim and we will assist you.
Our cover is for a Weber grill with island surround. It arrived much earlier than quoted, fit perfectly, looks great and appears to be high quality! Thank you!
Even using there fitment chart don't be surprised if your car cover doesn't fit well, my cover for our Toyota Tacoma won't cover the entire front and comes up or off at the least bit of wind.
Stay far away. We bought covers that did not fit and company refused to offer a refund or replace them.
The customer had worked with a designer in their area who assisted in obtaining their measurements to order Custom Covers for multiple items. We were made aware that one of the items did not fit properly. Since the customer paid the designer directly and not Coverstore, these types of situations are typically handled by that party and we advised the customer to contact them directly. It seems they came up empty-handed with their efforts to resolve with the designer so they left us a negative review. The review caught our attention and we reached out wanting to learn where the issue may have been. The designer captured the initial dimensions provided by the customer via a Facetime call. Regardless of where the error was had (if the incorrect measurements were given or the designer made an error), we requested the customer remeasure with some guidance and advised we would replace the cover as a courtesy. The new dimensions provided were different than what was initially ordered and after talking it through, the CX was certain these were accurate.
After the courtesy replacement was made, the customer contacted us again. They indicated the replacement cover fits perfectly, however, due to weather conditions in their area, the cover had now blown away. Although adverse weather is out of our control and we do not replace covers when this happens, we made additional efforts to offer a replacement with a substantial discount. The customer was still dissatisfied with the outcome and posted multiple reviews.
Provided wrong size ac cover and will not accept returns or provide refund.
Unreptuable supplier. Buyer beware!
We're sorry to hear that there was a problem with the size of the AC interior cover you received. We would like to clarify that we have no record of previous communication from you regarding this issue. For us to provide the best possible assistance, customers must contact us directly with any concerns. Regarding your request for a replacement or refund, as per our policy, custom items are non-returnable. This is because these items are made to order based on specific requirements provided by the customer. However, we would like to understand more about the issue with the sizing. Could you please provide more details about the discrepancy in the size? This will help us understand the situation better.
Purchase air fryer and slow cooker covers.
Covers were way to large. Return covers and they charge $10 + for Fed Ex label.
Covers made in CHINA.
Thank you for your comment. Coverstore was founded in the USA and continues to proudly be an American company. Product development, merchandising, marketing, technology, customer care, and logistics are all conducted by our 100+ strong team of associates at our headquarters in Carrollton, TX. Our products are made at our wholly-owned and managed manufacturing center in Asia, and we’re delighted to provide our customers with high-quality products produced in a state-of-the-art facility. Our team is here to make our products better in form and function and always strive to deliver the best products possible at a fair price to our customers.
We respect and understand your position and appreciate you taking the time to send us your feedback. We hope for the opportunity to earn your business again in the future.
Custom cover did not fit
Customer service is a joke
Customer service is a joke
Customer service is a joke
Customer service is a joke
Customer service is a joke
Customer service is a joke
WILL NOT PROTECT AGAINST RAINWATER. WILL NOT STAND BEHIND PRODUCT.
I ordered two custom covers; one for a firepit, the other for a dining table. They are used for a cottage two hours from where I live. After 4 weeks of use, brand new from delivery, the rainwater had pooled on the flat tabletop surfaces and leached through the "Unmatched dirt, water, and UV-resistant material for year-round protection". This essentially holds the items to be protected in a permanent state of wetness. For the metal components of a firetable or a stained wooden table, this is fatal, the opposite of protection. Once again: absolutely no water protection. I had ordered the upgraded (most expensive available) Ultima fabric for these custom pieces.
Customer service was surreal and funny if you stop caring. I was told that no fabric can 100% block water (yes it can -- tarp from Home Depot, and also the cover that came free with my BBQ). I was told that the warranty would not cover water proofness. I was told that I am "supposed" to put an object under the cover to tent the surface, so rainwater will not collect (nowhere on the their website do they show a table cover used in this way, and the only place this is mentioned in print is when you start expanding the details of the warranty). I was told that the website does not use the word waterproof in the description. That's funny, because the website gushes about protection from weather, including water, and also that the seams are indeed "waterproof". Of what use are waterproof seams if the fabric itself is basically porous nylon?
Needless to say, I was not given a refund. I was assured that they "knew how I felt" and "understood my frustration".
Do not buy from these overpriced scammers. The only thing they do well is their website.
Our covers are made of water-resistant fabric, it is able to resist the penetration of water to a degree but not entirely. Therefore we don’t guarantee complete protection against damage caused by water or pools that form on the cover as there are steps the user needs to take to help offset these issues to perform as expected. Since we do not advertise our products being fully waterproof, what should be considered is once past that tipping point, all water-resistant fabrics will allow water to soak through as it has its limits.
You want outdoor fabrics to be breathable to prolong the life of the items and not cause additional issues with moisture unable to escape or pass through the material/vents.
Improper fitting covers can also cause performance issues (excess/pockets of fabric). To avoid such trapped moisture, make sure your chosen cover fits appropriately and is a few inches shorter than the item being covered - This will allow proper ventilation.
The pooling of water could cause moisture to seep in through the seams; creating mold and mildew, which could damage belongings. In order to avoid water pools from forming altogether, place something under the sunken/low/flat spots of the cover to give a pitch. Doing so allows water to run off and drain easier (think of a tent or roof of a traditional style house).
Condensation can form between the cover and items when the temperature of your item is cooler than the air. When warm, humid air passes over or through the cover, moisture is released onto the cold surface. Condensation is unavoidable. Like a can/bottle of soda, condensation forms, but the can/bottle is not leaking. We do recommend storing cushions separately.
As you see, there are many variables that may cause water seepage (aside from the amount of precipitation + duration, humidity, or adverse weather conditions).
Water-resistant covers still allow air to circulate and help evaporate water; thus providing better long-term protection.
Our breathable fabric assists with the following:
Prevents paint damage and rust
Prevents mildew and mold resistant
Prevents water stains on furniture’s finish
Prolongs the life of the furniture/equipment
We understand this is an investment and you may want the items to be completely dry, however, this is not possible without adverse trade-offs.
Overview
The company has garnered mixed feedback, with some customers praising the quality and fit of their custom covers, highlighting positive experiences with product performance and satisfaction. However, numerous reviews express significant dissatisfaction with customer service, particularly regarding return policies, communication delays, and unfulfilled promises. Common concerns include issues with product durability and the handling of warranty claims, which often lead to frustration. Overall, while the company demonstrates potential in product quality, its customer service approach appears to be a critical area in need of improvement to enhance customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
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- Carrollton, TX
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Business History
Since making Carrollton, Texas our home over a decade ago, we have grown from a small family business into an industry leader in product excellence.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Victor! Thank you for contacting us regarding your return. We understand your frustration and sincerely apologize for any inconvenience caused. We take pride in offering high-quality products. However, we acknowledge that occasionally, issues with fitment can arise when the correct product is not selected. As per our standard policy, customers are responsible for the shipping costs associated with returning the product. This policy helps us maintain competitive pricing for our range of products. Nevertheless, we greatly value your satisfaction as a customer and are committed to finding a solution that works for both parties. To assist you further, we kindly request more details about the specific concerns you have with the cover. By understanding your concerns better, we can explore alternative options that may be available.