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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Ordered a replacement cover for our lounge chair. We were extremely pleased with the quality and workmanship of the product we received. We will order additional replacement cushions in the future.
We turned to Covers & All for a cover to protect our new deck heater. It wasn't the normal size that you find for most columns, so I was a a little apprehensive. During the process they asked for additional measurements and photos to make sure it was a perfect fit. I'm so glad that they were so meticulous as the cover fits wonderfully! Thank you.
It took over 2 months to get to standard size tarps. I was given a delivery date 4 times. After several calls to Covers and All, I found out the material was made in another country and because of covid, it delayed the material getting into the USA.
High quality cover. I recommend it. Met my expectations.
I ordered a cover for my built-in BBQ and the ordering process was seamless, the customer service was excellent and the overall product came just as I expected and at such a great price! I would definitely recommend Covers & All!
Great service, fast service just what you want when you order something.
My order was delayed numerous times. Ordered in Sept. Finally after repeated requests to cancel or determine when I would receive my order, I contacted VISA. A couple weeks later I received it DECEMBER There was nothing fancy about what I ordered or anything special When I would email or call I got mixed communications. Actually I received it and then got an email saying they were still working on it and I should get a tracking number soon. Since the emails usually had broken English or word usage incorrect I figured I was working with a foreign company.
Hello Terry. Please accept our sincere apologies for the delays on your order. We certainly understand the frustration this must have caused.
Our support team did put in an expedite request each time you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product. If you have additional comments, you are very welcome to write to us at feedback@coversandall.com.
Had little pin holes in tarp. When I contacted them they wanted pictures. Sent pictures to them. Took forever for a response, then they wanted more pictures just a big circle with no ending results.
Hello Erik. We are sorry to hear that. Please accept our apologies for the delay in responding to your complaint. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.
With regard to your Vinyl Curtain, the only picture shared with us is an extreme close up in which we are unable to determine the product. Thus, our Quality team has requested additional pictures or a brief video clearly showing the full product. Kindly write back at your convenience so that we can investigate this promptly and assist you with an appropriate resolution.
Covers were made perfectly to sizes I needed. Quality is very good!
Outdoor furniture looks like new.
As I have several covers from this supplier, everything from lawn furniture to AC covers, this cover was made to my exact measurements and shipped in a reasonable time. Recommended!
Finally a cover that is waterproof. While a bit heavy to handle it's terrific.
I ordered outdoor curtains early September for my gazebo, I was suppose to get them in 2 weeks, instead they came 2 1/2 months later, which was way pass the time I needed them for. When i checked the website it kept saying they were shipped/delivered in October. When i finally got a "live" person I was told mine had to be redone due to quality control... which obviously took another month and a half. Did i mention they took my money in September?
So now they are here, they are up, and they are falling apart. Awesome. Well actually, the chain that was put in the bottom to "weigh" them done is starting to come undone. The plastic is fine. Very dissatisfied, waste of time and money.
Hello Monique. Please accept our sincere apologies for the delays on your order.
Our support team did put in an expedite request each time you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
With regard to the curtains falling apart, we have received your complaint. As requested by our Quality team, could you please write back with a brief video showing the damaged products?
Ordered tarp on 10/1/20 and received on 12/31/20. Every time I called about when tarp was going to be shipped I was told that it was in pre-production or production.
Hello Brenda. Please accept our apologies for the delay on your order. We certainly understand the frustration this must have caused.
Our support team did put in an expedite request each time you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We are thankful for your willingness to wait and trust that you are happy with your Clear Vinyl Tarp. If you have additional comments, you are very welcome to write to us at feedback@coversandall.com.
I am very pleased with my fire pit cover. I haven't had it long to see how well it withstands the weather but so far in the rain it holds up.
I was promised product on a certain date. Almost 2 month later I received them. Choose another company to order from
Hello Steven. Please accept our apologies for the delay on your order. We certainly understand the frustration this must have caused.
All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product. If you have additional comments, you are very welcome to write to us at feedback@coversandall.com.
So Covers&All agree to correct the original problem with the poor fitting cover for my chin-up bar. Except, the revised cover is now twice the size of the chin-up bar.
Hello Mike. We realize you were terribly let down with your order for a custom chin-up bar cover. Please accept our sincere apologies for the mistakes.
We passionately handcraft hundreds of covers each day, and admittedly sometimes we make a mistake. The intial error on your cover was due to incomplete design notes when your order was moved into production. On the replacement cover, we misread the measurements as inches insted of centimetres. Understandly, this leaves you with little faith that we have successfully fabricated hundreds of custom covers of all shapes and sizes.:(
Based on the input from our production team and after receiving your confirmation, we have issued a full refund on the order. We sorely regret missing the opportunity to fulfil your requirement. If you have additional comments, you are very welcome to write to us at feedback@coversandall.com.
Over several emails, I provided Covers & All exact measurements and pictures to produce a custom cover for my mounted chin-up bar. Please see the pictures of the custom cover to judge for yourself how effective Covers & All were in producing the custom cover. I included a pic of the chin-up bar so you can see what the custom cover needed to protect.
I received my order 34 days after placing it. I was given only an order number and not able to review its progress on their site. When I was informed it was shipping, I was not provided with tracking information. Ultimately I found out it was shipping from India. That's right, they apparently run a low-wage manufacturing operation in India.
The order was incorrect (wrong measurements and they added a drawstring I requested they not do) and I have yet to hear back from Customer Service after contacting them and providing pictures. I just had a chat session with them and was told by the person on the other end he/she would inform the Customer Feedback team to look into the issue.
That is it. Nothing to try to make the order right, no dialog to talk about the issues. They just go silent.
Take a look at the photo. Don't you love how the extra height they added to my turntable covers creates that nice sag?
Hello Chad. We are very sorry to note your disappointment with your Coversandall order. We would like to take this opportunity to address your concerns.
Your order was placed with Standard Ground shipping for delivery by 16 December, and per the FedEx tracking page it was delivered on 14 December. We also offer faster turnaround via our Priority shipping option. Order status can be viewed by signing into your account or via a quick chat with our support team. Pre and post production stages (such as comments by our design team) are indicated. Once your order is passed on to production, there are several technical stages which would provide no meaningful information, so your order will simply show "In production". When the order is shipped, the tracking information is also visible in your account.
The location of our current production unit (India) is mentioned in the FAQ section. It is also readily disclosed to any customer who inquires about it. The team of over 200 employees works out of a state-of-the-art facility, adhering to global safety standards with employee welfare being one of our core values. Wages paid are above the average in the local geography. Please visit our website for more information and a few pictures of our production unit - https://www.coversandall.com/about-us
Please accept our sincere apologies for the error in your order and also for the delay in resolving it. We passionately handcraft hundreds of products each day and admittedly, sometimes we make a mistake. However, we firmly believe in making it right when given the opportunity. Our records indicate that your complaint was received on 15 December and was responded to within 2 hours with a request for pictures showing the error. We received the pictures on 19 December. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.
Per your conversation with our Quality team, we issued a replacement on priority and also added the full value of the order as instore credit for future use. This store credit has no expiry date and will automatically be applied to your next order as long as you are signed in to your Coversandall account. Thank you for your patience and understanding while we worked to resolve this for you. If you have additional comments, you are very welcome to write to us at feedback@coversandall.com.
No information from Covers & All, only a chat saying it was in production.
Oct 20th 3 tarps ordered, paid in full, paid for express shipping, Initial delivery date Nov 6th,
Oct 30th, new delivery date Nov 9th
Nov 1st, new delivery date Nov 12th
Nov 10th, New delivery date delayed by up to 10 Days.
Then nothing, no emails, no contact, nothing
Hello Jason. Please accept our apologies for the delays on your order.
Our support team did put in an expedite request each time you contacted us. Regrettably, due to a backlog in production, unanticipated increase in demand, and our diminished ability to quickly restock raw material, we missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
Per your last conversation with our support team we already canceled your order and issued a full refund. We sorely regret disappointing you and missing the opportunity to delight you with our product. If you have additional comments, you are very welcome to write to us at feedback@coversandall.com.
Placed my order of 4 custom made tarps to cover my screened porch on September 9thy. Received a confirmation email that I would have those tarps by October 6th. On Oct. 5th I had not received a shipping confirmation so I called. They didn't have my order. I was told they would get it to production right away. It should be ready for shipping in about 14 days. After 3 weeks, still nothing so I contacted them again, was told it would be another 2 weeks. Again, I waited. I called in 2 weeks and was told they were completed and were in the process of being shipped. I would be notified when shipped and given the tracking information. Was also told to not call them anymore. On Nov, 25th, the date I was supposed to receive the shipment, even though I had not received the confirmation, I reached out to them through the Chat line. They were still in production (they lied to me) and it would be another 2 weeks. I told them to cancel my order, I wanted a full refund. I received a email from my credit card company the next day that the refund had been issued.
Hello Deborah. Please accept our apologies for the delays on your order. We fully understand your frustration and the reason for the cancelation.
Our support team did put in an expedite request each time you contacted us, and assured you on your last phone conversation that you will not need to chase your order again. Regrettably, due to a backlog in production, unanticipated increase in demand, and our diminished ability to quickly restock raw material, we missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We sorely regret disappointing you and missing the opportunity to delight you with our product. If you have additional comments, you are very welcome to write to us at feedback@coversandall.com.
I ordered a cover on 8/8/2020. The delivery date was supposed to be 9/9. But the cover did not show up. I had to send email to push it. The cover finally showed up a month late. I put it on but found it did not fit. I tried all my efforts to talk to this company and tried to get refund. But this company rejected it so many times.
I would not order any product from this company. I would not recommend anyone to order from this company.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hello James. Please accept our sincere apologies for the delays on your order. We certainly understand the frustration this must have caused.
To clarify, your order was placed on 8 October with a delivery date of 5 November. It was delivered on 30 December and the actual transit time was only 2 business days as you can see on the FedEx tracking page.
Our support team did put in an expedite request each time you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
As promised we issued a 20% refund on your order due to this inconvenience. Thank you for your understanding and willingness to wait. We sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product. If you have additional comments, you are very welcome to write to us at feedback@coversandall.com.