I ordered a dress for my daughters XV, I select a size small cause Im petite, and didnt fit mr, and also the fabric was so extremely hard and lits of glitter that easyly come off, I dindt even try it all cause I couldn't fit on it. And that wasn't the problem at all, I request a refund cause I paid $256 flls with the shipping and they agree to return but I have to pay the shipping again $20 flls for fedex, after 2 weeks they agree with the return minus the 20% restocking fees ehich is ridiculous I ask for a refund on my cars and they say sure but will be another 25% extra charging fees,which I didn't know how much will received back in yotal,well in total they only refund me $154 dlls back from 256 that I paid plus the shipping and handlling $40 dlls less money from my pocket. Total WASTE OF TIME AND MONEY AND POOR QUALITY DRESSES.
🥰 thank you for the selection, no returns. I'm hoping
The dress fits and color is accurate
Found this at an unbelievable price. It was a perfect fit. I absolutely love it. Thank you
Thank you for your quick response to my email and getting my dress shipped. I appreciate it!
Very helpful personal to help make an exchange over the phone and change for the correct color
Great experience with this website very prompt with my order had it in 4 days. Package neatly
Ordering online was easy and the sizing guide was a plus! Definitely will order from here again.
The return process is a bit much, but I get it with the environment we are in.
Love the purple two piece dress I bought. Exactly what the photo showed and fits me perfect.
Gorgeous dress! Very unique! I am typically a size 12 and it fit perfectly!
Do not buy from CultureCandy. They only offer store credit that is only good for a limited time.
Thanks to the variety CoutureCandy showcases, I was able to pick and choose a dress that I identified the most with.
I did not regret when I ordered my wedding dress from Couture Candy, very good quality and I thank them from my heart
High quality and gorgeous dress. 100% recommended.
Speedy delivery. I was planning on buying a shawl, but to my surprise the dress came with one.
This was so easy in so excited for my granddaughter she got the perfect prom dress
It arrived early and excellent packaging. Dresses gorgeous!
Answer: They will only offer you store credit minus multitude of the penalties regardless of the reason for the return, oh and you will have to pay back the "free" shipping. DO NOT BUY from this company!
Answer: Hello Keelia, may I know your phone number please?
Answer: Absolutely they are authentic, my gown came directly from Daymor the designer.
Answer: Hi Irina! Thank you so much for showing your interest to CoutureCandy! To better assist you with your inquiry, kindly reach our Sales Team at 855-700-4239.
Answer: I feel your pain. I've had the same experience. JUST HORRIBLE COMPANY!
Answer: Hi Keelia, have you contacted one of our representatives? Thanks
Answer: Hi Sabrina, Thank you for your interest in our products. Please be advised that if you placed an order for dresses that is available today, we have a Processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery, for local orders. You may also check our shipping time frame here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi Sonia, Thank you for your interest in our products. Please be advised that if the dress is available today we have a processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery for local orders. You may also check the complete shipping time frames here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi. If you are not completely satisfied with your purchase you may send your item(s) for return within 5 days of receipt. We provide full Store Credit as long as the product is received in new condition. Any original freight/handling cost is deducted from your store credit if shipping was complimentary at checkout. All products on Sale are Final Sale and Not Returnable. You can review the full details here: https://www.couturecandy.com/pages/returns-and-exchanges
CoutureCandy has a rating of 3.7 stars from 2,087 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 3rd among Prom Dresses sites.