• CouponCabin

2018 CUSTOMER CHOICE AWARD

CouponCabin

Overview

CouponCabin has a rating of 3.5 stars from 1,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CouponCabin most frequently mention customer service, gift card, and online shopping. CouponCabin ranks 1st among Coupons sites.

  • Service
    113
  • Value
    116

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 57.1%
Positive
4
Neutral
0
Negative
3
81
See all photos

What reviewers want you to know

Positive highlights

  • It's so easy whether online or in store with a discounted gift card.
  • I just received about $45 back from them today and really appreciate the cash back in addition to the coupon codes.
  • 2018 Customer Choice Winner

Critical highlights

  • Dishonest garbage and from that day on I stopped using coupon cabin.
  • When I contacted customer service all they said was I violated policies.
How would you rate CouponCabin?
Top Positive Review

“Easy and rewarding”

David A.
1/16/24

Coupon Cabin always alerts me to the best savings opportunities and makes using their services easy and rewarding

Top Critical Review

“Cancelled if any negative feedback”

Margaret S.
12/25/23

As soon as I posted a comment about their cash back exclusions, CouponCabin cancelled my account. I had been with them long enough to earn over $1,100. What kind of company doesn't appreciate constructive comments and rewards faithful customers with cancellation?

Reviews (1,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

coupon cabin (596) gift card (134) customer service (233) coupon codes (33) bonus cash (20) promo codes (19)
Thumbnail of user coreyng1
1 review
2 helpful votes
September 9th, 2020

Coupon cabin is a good site and helps you find good deals and cash back. Very easy to use. Will continue to use.

Thumbnail of user nancyc461
1 review
0 helpful votes
January 20th, 2019

It is not a lot of money, but it's enough for me to use it regularly. I have never had any trouble with it. I can't imagine what could make it as awful as some reviewers. It's easy money. I put it towards Amazon gift balances. Its great. L

Thumbnail of user geralync
2 reviews
0 helpful votes
April 5th, 2018

In general, I love using Coupon Cabin! They give the best and most current discounts and cash back offers around! I especially love getting the extra Bonus Cash rewards. I only wish that when I am on a site and shopping, that Coupon Cabin gives me more time to shop (more than 25 minutes). Otherwise, if I have items in my shopping cart, I end up deleting or "saving later" the items in my cart before I can re-activate my "click/visit" in order to properly receive credit for my purchase and visit. Because of this, I only gave 4 stars.

Tip for consumers:
As I mentioned in my review, you only have approximately 25 minutes once you "click" through Coupon Cabin on an online merchant website using The Coupon Cabin Sidekick. Otherwise, if you go past 25 minutes, you will need to delete or "save later" the items in your shopping cart in order to receive your cash back credits from your visit to the merchant's website. However, if you click through FROM CouponCabin.com, it seems you have longer time to shop without re-adjusting your shopping cart.

Thumbnail of user tiar13
1 review
0 helpful votes
August 22nd, 2018

CouponCabin works for me. I have registered without any hope... Kept shopping, then one day I received email with amazon gift card from them. It was sweet! Thank you

Thumbnail of user karinp16
1 review
0 helpful votes
July 11th, 2019

I love getting money back by shopping through Coupon Cabin. There are tons of stores with a variety of cash back options. I always check their site before buying anything online. Sometimes it even makes the difference between whether or not I buy something.

Thumbnail of user amyj126
1 review
0 helpful votes
March 12th, 2018

I was introduced to this site and couldnt believe i could actually get back my purchase price as cash back every month. YES it was possible once every month if we chose and were successful in claiming the cash bonus that becomes available at specific time.

I wait for my 30 day period to end and claim the next 100% cash back bonus.
N top of it earn extra earning for everything u shop online.
Its been 3 months now so far it has been great.

Thumbnail of user ariellew16
1 review
0 helpful votes
December 14th, 2020

I love cashback. I love that I can receive cash when I make a certain online purchase. Sometimes I do wish I could earn more, but I am happy with what they give

Thumbnail of user sydneyk21
Sydney K. – CouponCabin Rep

CouponCabin offers incredible cashback deals, up to five times greater than that of our competition. We hope you stick around and take advantage of even more great offers. Thanks for the review, Arielle!

Thumbnail of user rosez19
1 review
0 helpful votes
January 18th, 2020

I got my 1st cashback >$10 Amazon gift card. Need wait for a couple of months, the gift card was sent to email automatically.

Thumbnail of user moniqueg20
1 review
1 helpful vote
March 29th, 2018

At first I was skeptical and was like this isn't real; especially on such a huge amount of return. Let's just say I'm glad I gave it a try. Not only did I receive by products, I received my cash back as promised, the day it was promised. Thank you Coupon Cabin!

Thumbnail of user bekal
1 review
0 helpful votes
December 22nd, 2019

Sometimes, shopping can be a duel between wanting to buy and exercising restraint. Having coupon cabin helps to sweeten the experience, knowing that I'll recoup a portion of what I spent.

Thumbnail of user junkoc2
3 reviews
1 helpful vote
March 10th, 2018

I like shopping. I enjoy shopping on line, too. And I love savings. I never imagined I can get rebates for my shopping. It is not a small amount but quite often then have large bonus like 10% back. Addition to the store discounts and sales, I am saving a lot since I was introduced to CouponCabin. Customer service is good, too. Restrictions need to be careful read and different for each store/site. But it is understandable. My shopping life changed with CouponCabin.

Thumbnail of user chadp49
1 review
1 helpful vote
April 1st, 2019

I always search online for a coupon code on anything I buy and stumbled across this. I had earned 20 dollars cash back. I clicked on them to mail me a check, but it showed up and was deposited

Thumbnail of user kevinb631
1 review
0 helpful votes
November 11th, 2018

Overall, I am very happy with Coupon Cabin. It has gleaned me cash-back from many sites I have purchased goods and services from. The only annoying part is the way in which it interacts with the sites once you have went to them, log in to the site and then have Coupon Cabin, "Enable Cash Back" pop up as well as coupons and promotions from the store (site) you are visiting. This has affected my checkout process on occasion. Overall though, Coupon Cabin has worked and I have seen cash in my PayPal account several times. Thank you.

Value
Thumbnail of user pamw139
2 reviews
0 helpful votes
August 6th, 2018

I have purchased a couple of items and am awaiting my cash back check so I will update this review once that happens. My only criticism is the "limited coupons for members" you know the ones that say $125 cash back when you spend $125 or more. These are very limited usually around 8 or so available and I have literally waited for these timed deals to open and immediately clicked and have yet to ever get one so disappointed with that aspect but otherwise so far so good.

Thumbnail of user jennys70
3 reviews
9 helpful votes
January 23rd, 2018
• Updated review

I wanted to add a note to my previous review from 2016. I've been using CouponCabin for over two years now, and have noticed several improvements that make this website easier to use, clearer, and more reliable. Since my last review, I've received approximately $150 more in cash back. There's still plenty to complain about, of course - tons of expired coupons listed, tons of disqualifying exceptions in the fine print, etc. On the whole I'm still happy with it though.

Importantly, there is a new caveat to using CouponCabin that is in direct contradiction to the recommendation I received from a rep back in 2016. Specifically, I'd been told that loading one's shopping cart, then closing out of all related tabs/windows and going back to the retailer's website through the CouponCabin link, was a good way of ensuring that I'd get credit - since the coupon redemption process then wouldn't get thrown off by anything that might go wrong during the retailer's sign-in process or when browsing and loading the cart with my purchases. However, this will NOT work any more - in fact, we must do the OPPOSITE! The fine print on each coupon issued by CouponCabin now reads: "In order to earn cash back, you must make sure your shopping cart at [retailer's website] is completely empty before clicking our cash back link."

Service
Value
Not a scam - just needs to be used carefully.
January 23rd, 2018
• Previous review

I've been using CouponCabin since November 2015. It is not a scam website, but does need to be used carefully. I would say that about 1/3 to 1/2 of the transactions I've made online using CouponCabin have needed followup, to either report that I did not receive my cash back, or that the amount was less than expected. However, in every case the customer service representatives have been able to manually fix the issues that arose.

The best advice I received was to first sign into a particular store's website that I want to shop at, load the cart with my purchases, then close out of that window and sign into CouponCabin - only then clicking through CouponCabin's link to the store's website in order to finish my purchase, while making sure that I do not browse or click on any other site until I had finished the purchase.

For the limited time offers that occasionally appear, I've found it useful to save a screenshot of the coupon before clicking through, just in case I need to back up a claim (the coupon's information will not be available after clicking through).

I've used CouponCabin to book hotel rooms and get 1-2% back on those purchases, though in every one of those cases I had to report missing cash back and it took 2+ months before the hotel confirmed to CouponCabin that I had indeed made the purchase through the CouponCabin website. A bit annoying, but at least all the follow-up happens without additional input from me, once I send in the first report.

All in all, it can occasionally be a little bit of a hassle, but I find it enjoyable and worth a little bit of my time. In the last six months I have received $32 from CouponCabin, with cash back claims ranging from 5 cents to $10, for small purchases up to about $50. I have avoided purchasing any of the items that are advertised directly on CouponCabin, so cannot speak to that portion of the site. I've also noticed that a fair number of the deals reported on CouponCabin are merely sales or deals that have nothing to do with CouponCabin itself, so it's important to notice and sort those out when tallying what CouponCabin is going to hand out as cash back. Still, it seems like the majority of online retailers (sans Amazon) that I shop at provide at least 1% cash back if you buy through CouponCabin, so I go ahead and grab my 1% whenever I can!

Service
Value
Thumbnail of user laurens301
1 review
0 helpful votes
September 1st, 2018

It was great getting and extra discount with a retailer that I frequently shop.
Needed assistance with my cash back $ and customer service answered immediately. Would definitely reccommend... its worth a try!

Thumbnail of user kimw626
1 review
0 helpful votes
September 21st, 2020

Been with Coupon Cabin since 2017 have had no issue in getting cash back. It is nice to shop and get cash back. Have gotten $67 back so far. I like that you have options for your payment methods.

Thumbnail of user edwardc274
1 review
0 helpful votes
May 15th, 2019

Signing up was easy. There are times that I was not able to log in for some security issue but it got worked out. Received cash back via PayPal.

Thumbnail of user bb247
2 reviews
0 helpful votes
April 24th, 2019

If you frequent online shopping. Instead of going directly to the site. Check coupon cabin first, not only for coupons that you can use to save you money off the top, but % of cash back on how much you spend.

Thumbnail of user morriss55
1 review
0 helpful votes
January 25th, 2020

So far so good the cashback earnings are at coupon cabins.The earnings are paid at a reasonable date.

Thumbnail of user nancyh1007
1 review
0 helpful votes
October 8th, 2020

All I need to do is shop. Coupon Cabin keeps track of where I am shopping and pops up with the savings possible. I do like this app!

Thumbnail of user sydneyk21
Sydney K. – CouponCabin Rep

Glad to hear about your experience, Nancy! There's nothing we love more than helping our 10 million members save cash with countless hand-tested deals!

Thumbnail of user rochelled46
1 review
0 helpful votes
October 8th, 2020

Its one of the best of its kind out there. It could be better though so I rate it 4/5 stars instead of 5/5.

Thumbnail of user sydneyk21
Sydney K. – CouponCabin Rep

We are constantly working hard to improve the experience for each of our 10 million members. If you have any suggestions or comments for us, we would love to hear from you at success@couponcabin.com. Thanks for the review, Rochelle!

Thumbnail of user cc261
1 review
1 helpful vote
December 11th, 2017

You need to read every bit of fine print and understand the rules to avoid being considered ineligible (losing claimed members only offers or opportunities to claim members only offers). Note if you have a shopping buddy like me (my sister) dont you both try to claim offers while at each others house. One of us got denied reimbursement for a qualified offer because we were on the same IP address.

Thumbnail of user kathyw134
2 reviews
2 helpful votes
February 4th, 2019

My account was credited within a day of submitting my receipt for the item I requested a coupon for. Only bad thing is that only get one coupon per month which doesn't help accumulate much, but good.

Thumbnail of user vg34
1 review
0 helpful votes
April 4th, 2018

With minimal effort, you can earn cash back on most of your online purchases. Just access the shopping website through Coupon Cabin's page and they will credit you a percentage of the purchase automatically. Cash rewards are then deposited directly into your account. No fuss!

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From the business

At over 20 years old and with over 14 million members, CouponCabin (www.couponcabin.com) is the home of more cash back and faster payments. Think of us as your partner in cash back in that we only get paid when you do. Over 99.8% of all orders are seamlessly paid, but if a store doesn’t pay us for an order, for any reason, we will not be able to credit your cash back. CouponCabin doesn’t have many rules, but the rules we do have are in place to ensure our members get the maximum amount of cash back possible. It’s important to note that only one account per computer network or household may claim offers marked for “Members Only” or “New Members Only.” We are very passionate about saving money, and as shareholders, our team of Customer Success managers is always willing to help in every way possible. Please understand that CouponCabin does not tolerate profanity or threats of any kind and will never provide financial compensation in exchange for the removal of reviews.

Business History

CouponCabin has been in business since 2003 and has over 3,000 cash back partner stores and tens of millions of happy, enthusiastic and loyal members. We’re known for our high cash back rates, industry-leading fast payments, coupon codes that are guaranteed to work and Members Only cash back offers (up to $200 back on $200) that can’t be found anywhere else.

Company Representative

Thumbnail of user sydneyk21
Sydney K.
Senior Technical Manager & Employee #3
Typically responds within 2 days
With over 10 million members, CouponCabin (www.couponcabin.com) is a leading cash back and promo code website that offers up to 5x more cash back and faster payments by 62 days on average. We pay our members 365 days a year and specialize in up to 20% cash back at more than 3,500 stores. CouponCabin is proud to provide industry-leading cash back rates, coupons that are guaranteed to work and members-only savings, like $100 back on $100, that you can’t find anywhere else.

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