Cotton:On

We Went to Cotton on at Altamonte springs at 4:30pm on Sunday, after asking for store credit instead of asking for my money back, I wasn't able to get the clothes we like, at 5 pm after my daughter was using the fitting room already, she just went to look for a smaller sizes Mathew and Jaylin told my daughter she wasn't able to use the fitting room anymore because the store was going to close at 6. And Mathew asked us to come back tomorrow, I'm really disappointed. My daughter loves the store and the quality of the clothes but really bad customer service, i didn't see the reason she couldn't use the fitting room if the store was supposed to close in 1 hour.
Ohh not only that no answers in the customer service phone line.

Purchased T-shirt at Byron Bay. The fabric has a fault right in the front which was not obvious until it was put on. I went to the store to get an exchange and they would not exchange unless I had receipt or tag. The girl serving me remembered selling it to me and I am on their system so when I make a purchase my purchase history comes up. I was given the customer service number to ring and when I phoned they could not do anything they only service online customers. Will certainly not be purchasing from them again. Very poor service.

I am a pregnant woman who is always at work and always tired to go out and shop, I am in my first trimester you can imagine how miserable it is to be around people and shopping around for clothing, I thought I was making my life easier by shopping online, but hell no I just made life very difficult. I had to cancel my outing with my family because of Cotton on! I would never ever recommend their online shopping to anyone, not even my worst enemy! Their service is very bad and they making their agents live very difficult by failing to deliver in time and by not communicating with their customers, not the agents have to answer to $#*! they can not explain themselves, they know absolutely bull about when to expect deliveries!
I had to postpone everything because Cotton on could not deliver, I am beyond pissed, they are very incompetent and disgusted by their service and they just don't care. It is exactly a week and I have been waiting for a simple order.

Tried to return items that didnt fit. After a month they sent them back to me. No explanation. I tried to get help on the app Not helpful at all. Ridiculous explanation telling me I should go into a store and try something on before I order it online and the sizing can vary. I asked fir a store credit then instead of a refund. Nothing they could do. What's the point of doing online shopping if I can't return items they don't fit?

All critical reviews sounded just like when I've ordered clothes from China. I have a 3x gauze shirt I can't return. I'm a 1x but I knew the size would be wrong so I order up. It didn't help.

I've shopped Cotton On for about a decade on two continents, both online & in a shop. The clothes are are well made and retain their shape even after dozens upon dozens of washes. When shopping online, they include a return postage label for stress-free products returns. Having worked retail in my younger years, I can mention to the disgruntled reviewers that most places don't accept returns if the tags are removed. That's pretty much standard. I appreciate the quality materials and modern fit for Cotton On products. Also, I've never had an issue with shipping. I don't usually write reviews but I don't understand the hate for this brand. ¯\_ (ツ)_/¯

I never put reviews on things but was shocked to see how low the reviews on were here so I had to! Cotton on is a mainly Aussie/NZ brand that sells genuinely good clothing. Ive shopped here for 5+ years since I live in NZ so its always been around. Now I shop in store and online, never had a problem with clothing, quality and customer service on emails is amazing for any help. cotton.on is legit and trustworthy!

I have ordered 2 large orders from Cotton On and I have always been happy with the products except for 1 item being too small, for which a quick refund was given and 1 item which just didn't suit me (my own fault) all have been great quality, and here in New Zealand you can go into the store and swap sizes if you need to.

Overall, great website to shop from with awesome sales prices and variety, I will definitely be ordering from here again!

Folks, there are tooooo many other stores in this mall to sieve your time in this one. The clothes are no better than competing stores and their CUSTOMER SERVICE IS SO BAD that people 20 deep were waiting in line for only one very slow checkout. Many customers just left their intended purchases and walked out. When we approached another store associate about helping alleviate the customer line she said no! She there were only 3 of them in the store and culvert couldn't help. This is a company that clearly DOES NOT CARE. DON'T GIVE THEM YOUR MONEY!

CottonOn has the absolute best jeans. I LOVE the way they fit me and how comfortable they are. My favorites would definitely have to be the straight leg and mom jeans in the regular blue color. Although, I recently tried ordering another straight leg pair in black, but this time it didn't feel or look the same. I ordered in the same size and style and I even checked to make sure that it was made in the same place but the black pair was still so much different. It felt tighter and was shorter at the ankle. I wish I took a picture of how it looked like before returning it.

I did a big order of clothes with cotton on during level 4 lockdown and my parcel was delivered so quick! One of the pants I purchased was the lounge pants for home. I did not try them on until 2 days later, come to find a split in the right pant leg. I spoke to an online person name Sammy who cleared the problem quick and said she had made a new order for a new pair of lounge pants to be sent out. This was all on Thursday16/09/21 and I just received the package consisting of the new pants today (Monday 20/09/21). I am so impressed and so grateful!

Thank you!

I placed an order online in October. It is December 4th and I still have not received a refund for this order OR any correspondence since my last email on 11/29 regarding the fact that my card STILL hasn't been refunded for an order placed in October. I tried to be patient and get this resolved before leaving a review but this is the WORST customer service I've experienced and hope to save others the hassle, time and money. I have received no updates whatsoever and I've had to reach out to them multiple times to try to figure out what's going on with this order, I've been told multiple things, including 1. My items were shipped and returned to sender, 2. That they would be shipped again… not once but twice, and then 3. Finally and unfortunately (since I missed the opportunity to buy similar items elsewhere during a sale, AND this was a gift for my daughters bday) that they were out of stock and would refund my card in 1-5 business days in which it STILL hasn't been refunded as of today 12/4…this was on 11/22. Two of the times I reached out for an update I had absolutely NO response whatsoever including trying to find out when my card would be refunded, this was on 11/29. I understand it's the busy time of year but this is terrible business and from a customers perspective, completely unacceptable. I will NEVER spend another dime at this store again for myself or my 3 daughters. I would have put 0 stars but I had to choose at least 1.

I ordered something online, and cancelled order due to delivery day taking too long, then you wait days for a refund, and no one is helpful on the chat site, everyday is just another 1 to 5 days, they dont state working days... just 1 to 5 days, and then you wait till they decide your refund can get attention now. They dont wait 1 to 5 days for your payment, but you must wait 1 to 500 days for help