Cotton:OnReviews 55

Greenville Haywood Mall Location - When I was going to buy $39 regular priced T-shirts, a blond casher girl told me if I buy one more it will be 50 % off. So, I brought another one. Their cashing machine showed no price while the girl rung it up. Total was $79.60! When I checked the receipt, it showed the $39 item as $49 and gave me 50% of $49. When I pointed out, the girl said "Oh, I meant 2nd for $50" and tried to show the price tag, so I showed the price tag and told her "$39 is the regular price, why I had to pay more than regular price?" Then she said "oh, let me check". She brought their manager and she credited $$15.91 but no word, no explanation or apologies. It appears they are all gang up and conducting this dirty business and reporting this sales number to the Simon office.

I purchased several items in store this past black friday and was charged twice for one item. I figured I'd call cotton on and have it sorted. Come to find out, the phone number is disconnected and referred me to a chatbox. After waiting in a queue of 30 people, I'm finally connected and I explain the situation and ask to be refunded the extra charge. The "employee" doesn't seem like AI but seems like a scammer, and didn't understand my request whatsoever.

There is absolutely no other company that has customer service even close to as atrocious as this company. The company does not accept returns for their poor quality jeans.

They are very deceptive. The stores give the impression that the company is on a level comparable to The Gap or American Eagle but they are very very tiny. The clothes look nice and fit well but do not hold up to a few washings.

You have far better options for the same type of clothes.

The blonde working checkouts at this location must be having the worst day of her life or is just an absolute awful human being. Don't expect a "hi" or "thank you" just expect the rudest attitude you can imagine. Clothes are great though.

I placed an order online in October. It is December 4th and I still have not received a refund for this order OR any correspondence since my last email on 11/29 regarding the fact that my card STILL hasn't been refunded for an order placed in October. I tried to be patient and get this resolved before leaving a review but this is the WORST customer service I've experienced and hope to save others the hassle, time and money. I have received no updates whatsoever and I've had to reach out to them multiple times to try to figure out what's going on with this order, I've been told multiple things, including 1. My items were shipped and returned to sender, 2. That they would be shipped again… not once but twice, and then 3. Finally and unfortunately (since I missed the opportunity to buy similar items elsewhere during a sale, AND this was a gift for my daughters bday) that they were out of stock and would refund my card in 1-5 business days in which it STILL hasn't been refunded as of today 12/4…this was on 11/22. Two of the times I reached out for an update I had absolutely NO response whatsoever including trying to find out when my card would be refunded, this was on 11/29. I understand it's the busy time of year but this is terrible business and from a customers perspective, completely unacceptable. I will NEVER spend another dime at this store again for myself or my 3 daughters. I would have put 0 stars but I had to choose at least 1.

Folks, there are tooooo many other stores in this mall to sieve your time in this one. The clothes are no better than competing stores and their CUSTOMER SERVICE IS SO BAD that people 20 deep were waiting in line for only one very slow checkout. Many customers just left their intended purchases and walked out. When we approached another store associate about helping alleviate the customer line she said no! She there were only 3 of them in the store and culvert couldn't help. This is a company that clearly DOES NOT CARE. DON'T GIVE THEM YOUR MONEY!

I bought an $80 jacket online. When I got it I opened it and tried it on for less than one minute. I tried to return it in person at the only store in my city at fashion show mall in Las Vegas. A sales worker named Jasmine said I could not return it because it looked worn and smelled like perfume. I'm going to try to just return online now that I've wasted my time but this is the most ridiculous experience I've ever had.

I bought hair clips for my daughter at Cotton in's westfiled store. Six mini clippers cost 10 dollars. And the plastics are so thin. I can image they break in a few days.

When I got home, I searched Temu and AliExpress, same clippers they sell 2 dollar for 50 pieces. I was so surprised by how cheap these things are.

I will never buy any accessories from Cotton on again.

We Went to Cotton on at Altamonte springs at 4:30pm on Sunday, after asking for store credit instead of asking for my money back, I wasn't able to get the clothes we like, at 5 pm after my daughter was using the fitting room already, she just went to look for a smaller sizes Mathew and Jaylin told my daughter she wasn't able to use the fitting room anymore because the store was going to close at 6. And Mathew asked us to come back tomorrow, I'm really disappointed. My daughter loves the store and the quality of the clothes but really bad customer service, i didn't see the reason she couldn't use the fitting room if the store was supposed to close in 1 hour.
Ohh not only that no answers in the customer service phone line.

Cotton-On claims that you will get a discount of 20% on your first online order.

This is NOT correct. The discount only applies to items which are not already discounted. For me, it reduced my purchase from $350 to $320 (it should have been $280).

I would encourage cotton-on NOT to mislead customers.

All critical reviews sounded just like when I've ordered clothes from China. I have a 3x gauze shirt I can't return. I'm a 1x but I knew the size would be wrong so I order up. It didn't help.

Terrible customer service.
Put on telephone hold.
Told its a 2 minute wait then after 10 minute wait was told no longer able to speak to service person.
In store my call went to message bank...No customer service at all
Where's my refund?
Disappeared into cyber space?
Terrible service for the customer
While the founder gets richer by the minute. I've cottoned on -
Dont buy from this company!

Never shop here in you life unless you want to be accused of stealing each time you walk into a dressing room! This store is absolute bull $#*! and never EVER shop here in your life. I had a pair of leggings and was accused of stealing them even though I was going in line and about to buy them. Just because the tag wasn't on I got in trouble for "stealing" the item. She immediately tried to search my bags and found nothing and I told her "Your not searching my bags" and she still continued to snatch them and try to go through the bag. I would also like to add to this that they kicked me out and they banned me from their store. This store is awful and their clothes rip easily and are see through never ever shop here. The workers are $#*!s. Location that I was at was in Short Pump Mall, Virginia.

I was given clothing for Christmas as a gift that didn't fit me. Went into the Physical Ballito store and they refused to give a refund or even a voucher that can be used at a later date without the purchase receipt, even though the Cotton On tag was still on the item and their computer system recognizes the item and price (they had nothing else that I liked in my size - at the time).

Returned an item at another clothing store brand without any issues whatsoever.

Will no longer support Cotton On!

Ordered product, and understandably charged. I was sent an email to track the delivery status which hasn't updated in a week. Attempts to get an update are automated messages which offer no details. Should have done a deeper dive on the company reviews which are riddled with the same issues

Purchased earrings for my niece for Christmas but were not delivered. Just today they were returned to me anomalously. In the meantime I had called and they refunded me as they couldn't promise that I would get them on time so I purchased a gift card to give to her just a few hours ago and still haven't gotten the printable card but the Money is out of my account.So I called and told customer service was returned the earrings and wanted to use the gift card as I was being an honest person, I was told no, may I remind that I still don't have the gift card but I have the Id number for the purchase. I was just trying to be honest and I don"t shop here it is not a store that I use. They just HUNG UP ON me! Terrible SERVICE!

I purchased a supposed rug from this website and when it came in, it was in no way a rug. When I tried to return it, they ignored my emails for 2 weeks. They finally sent me one asking for a picture of the item i purchased. I sent the picture and I haven't heard back from them. Also, when I initially purchased the item, the confirmation email was not in the company's name, but in the name of an individual. Poor poor quality and service. Definitely a scam!