Costco

This morning I dealt with two customer services representatives, they both insisted that there is nothing they can do to help me with the price adjustment, not until I demanded to talk to their manager or supervisor. The supervisor told me that she will take care of it. I asked her if James, her staff, can do the same to resolve the issue. She said she doesn't know why James did not do that in the first place. Customer Services representatives don't LIKE to help customers taking care their issues, then they should be in the business.

Been a member sober 25 years I rate the warehouses 10 always the best!
Worst experience every time with Costco.com
Could
Not checkout with their system problems
Tried to call and do it manual we were on the phone nice lady but new every minute on hold
With supervisor asked to speak with the supervisor supervisor said no work with her or nothing waited for a
Manager total call was 1 hour and 43 minutes disconnected me and never called back
Ruby agent supervisor Craig
Terrible I went to Amazon $4 cheaper and delivered faster LG 65!inch tv
Oh well

Costco has one of the most uncomfortable shopping experiences.
You have to show your card half a billion times to shop...
I can understand presenting your card when you come in but now they have someone at self check out asking to see your card, which makes absolutely no sense since I can't scan an item without scanning my card. Then you get shopped out the door and your items get counted before leaving... Their system will make you feel like a criminal.

It's pricey membership got even more costly.Beef park fish are expensive.

Sams is much better value lower priced beef better fruit brand name appliances

I've ordered items from Costco online previously- mattress toppers, a mattress, etc. For that experience, I would rate them a 5. BUT, recently we ordered a microwave/stove combo- that experience would be a solid 1 star. They use a delivery company called Transmotion. Transition, by the way, is rated an F through the BBB. They have no showed twice for appointments and don't answer their phone. While I realize that Costco is not responsible specifically for Transmotion and their lack of business ethics; Costco is the one that chooses to use Transmotion for delivery. I'd be willing to bet cost is a huge factor. Well, you get what you pay for. I, for one, will never, ever, ever order a single appliance from Costco due to this terrible experience. Buyer beware!

Let me preface this review with the fact that I've been a Costco member for many many years and I like Costco but Costco has really been dropping the ball on numerous transactions. My story is this: I was placing an online order for a box freezer priced at $649.99. I added Item #******* to my cart. My cart price showed $649.99 w/free shipping/pre tax. I went to check out and Costco tried charging me $799.99 w/free shipping/pre tax at the check out portion of the transaction. I removed the item and backed out of the app and tried again and the exact same thing happened again. Item #******* showed $649.99 w/free shipping/pre tax, when added to my cart the cart showed $649.99 w/free shipping/pre tax. I went to check out again and Costco tried charging me $799.99 w/free shipping/pre tax again. I did this repeatedly and same result. The app page showed Costco was closed and would open at 9:30 that morning. I contacted customer service later on in the day. Customer service rep "Christie" took my call. She told me I should've called when I was having the problem and I stated that it showed Costco was closed and would re-open at 9:30 so why would I try to call if you were closed? Going back to my freezer purchase... she told me the freezer was no longer available because it was sold out. I asked her how Costco could sell me the same freezer at $799.99 if the item was sold out? She then told me the mishap was my fault because of the cookies in my Costco phone app. I told her I repeatedly closed the app and tried repeatedly which showed the same $649.99 pricing results and then the repeated price mark up at check out. She told me there's nothing she would do to help me with my order at the advertised price. I asked for a manager, she was gone for a while and came back and told me the managers were not going to help me either if they were to come to the phone. She then told me if I had a purchased the freezer at the wrong $799.99 price they could've adjusted the price to the "advertised price" but since I didn't purchase it at the wrong price there's nothing they would do. I have a dozen or so screenshots all time stamped but I'm only going to add three to make my point. Very disheartening that Costco's reputation and relationship with it's customers is of no importance to them.

20 years a customer. Love the stores and the people. Not so much the on-line tv sales. Disappointed that the stores do not stock the top end Samsung TVs. Mostly mid range and bottom end. Tried to order a high end unit for in store pick-up and told not possible. Told I had to go on line.
Did so. Four weeks and no updates. No contact from their furniture delivery service. Fifth week get email about delivery from the service. Called the number. Several issues with getting item from their distribution center to their warehouse for delivery. Told to call back prior to Tuesday to check schedule again. Got COSTCO notice today that my would be sent back if I didn't call to schedule the delivery. I already did that and the service lady said "We Can't do my delivery for another week because they only work my neighborhood on Tuesday. "
FIVE WEEKS AND $1,300. Later, I have to call them to check the schedule.
NEVER EVER BUY A COSTCO TV ON LINE... Other retailers had in-stock availability and price Five weeks prior...///.

Even though I have 2 bad experiences, I will probably still try it one more time. Mainly because the lenses are more than 50% less than outside optical stores. Yes, I'm gluttoning for punishment.

Here's my experience. A few years ago, I bought 2 complete pairs of eyeglasses with progressive lenses. It came with Anti_reflective and Anti-Scratch coating. The only difference is the 2nd pair was not photochromatic / transition lenses.

I wore the 1st pair for a couple of years. Then the temple hinge broke. I had never had any of my past glasses break here. This pair was a Zegna brand frame which I paid a premium of $120.

Then, I wore the 2nd pair. After only 9 months of gentle washing with only water, the Anti-Reflective and Anti-Scratch started peeling. This has never happened to my previous glasses. When I went to Costco to ask about this, the optician said it was like this. NOTE: this did not happen to the 1st pair.

The other thing I am annoyed about is the fact that the lenses on the two pairs were different in quality even though I PAID THE SAME PRICE. The optometrist showed me on the computer that my 1st one was Hi-index 1.65 or 1.67 and the 2nd was only a 1.59 / polycarbonate. That's why the 2nd felt heavier. Because it was! At the time I purchased these 2 glasses, there was only 1 price for thinner lens ($130). They should be the same. In 2020, the polycarbonate is $130 and the Hi-Index 1.67 is $160 for progressives.

Am regular customer of costco since many years, recently I noticed their customer interaction standards are really going down. 1st my daughter went to pick the empty trolley near cash counter... the lady was rude and said this is supposed to be here only. We know this but she could have politely replied. 2nd i went to check for my car tire pressure, this guy told me we have to sign the contract for tyre pressure and refill air... seriously costco... business process are made to make life simple not difficult. And when I went to the counter to fill contract no one attended as no staff came... sad experience

I received annual rewards certificates annually. These rewards are earned when using my Costco CITI Visa. I cannot credit the earnings to my credit card balance. I have to go to Costco Customer Service to get my certificate. I have to use the certificate for purchases at Costco. I have a number of other issues with my membership, but this particular idiocy may be the final reason for ending my membership.

The prices for the amount that you're forced to buy are not worth it, the storage of the product and the cost of the product are not worth it... When you purchase from a warehouse you would expect to save, but it doesn't seem so...

I bought two bottles of Mezcal! They taste like garbage. I'm from where the Mezcal comes from and to be hones it is garbage, be careful buying that product because you can be poisoned. My friend got sick drinking only three shots of mezcal and next day he called me to say that he got two bruises on his arm. So, DO NOT BUY THAT PRODUCT! Costco should take a look on that item it can be like the poisoned Similac product they took away from the market. I do not need to add the proof of I bought this item in Cotsco but people who knows about mezcal can find out right away. I guess even a homeless person will tell you how bad it taste.

I bought the gold membership, got a Visa card and went shopping. We found few products we might buy but very few (and we don't need them). I checked out the "travel deal" and they aren't any bargains (maybe cruises but they go on sale everywhere).
We love nuts but don't need 48oz, most of the packaging is really for restaurants, small businesses and very large families (or hoarders).

We bought Cosco signature KIRKLAND vodka but it's $1 less in our local grocery store (WTF?)
My wife is Chinese and said none of the clothes sold at Cosco would sell in China (old outdated and plain).
Overall we were disappointed. The fresh meat was more costly than we can buy locally (Mecosta county)but meat quality and prices are flexible, altho the trout is a bargain (but it would thaw before we got home:-(
We saw a few off brand cereals cheap but it requires buying in bulk. We eat a box every couple weeks so bulk isn't necessary and I can't imagine eating the same brand of cereal everyday for 6 months.
I think Art Van could beat their furniture prices and their tires and batteries seemed pricey compared to what I bought last spring (Trump tariffs?).

Overall, not impressed and not worth driving across town for but we live 45 miles north so it's a real loss for us. I will be going back to Cosco to get some of my money back (and buy some trout).
NOTE: see picture of great tasting KIRKLAND vodka THATS cheaper other places and $1 more at Cosco:-(

It is preferable to buy directly from their stores, despite the mediocre service of the employees. It is very difficult to order online, and calling their customer service is the worst, even though being a member gives you many benefits in offers, discounts and quality products.

Be aware of the quality of perishable products. I bout a carton of heavy cream on 01/31/2023 with an expiration day of 03/04/2023 at 18:21.

I started to make a chocolate mouse for 15 people four days after the purchase. Prep a pack of 16oz of good quality Belgium chocolate, but when I opened the heavy cream pack, it was spoiled.
I reached Costco in Marlboro, New Jersey, and got a refund offer.
But I ended up with wasted ingredients, 1 hour of preparation, a bunch of dirty bowls, a broken promise to bring a dessert to the party, and the worth part, a big upsetting.
Just be careful with perishable products in Costco. Try them before you expect to use them at least a day prior.

`emailed 1 yr ago, & Rec'd no reply/response!-
Costco,
I dont imagine that Costco has ever considered adding windshield wash stations at their fuel areas.?
AND
Costco,
I dont imagine that Costco has ever considered adding new carts which would be similar to your flat orange carts but also w/ a basket area added for smaller items.?
AND
Signs up at the end of your isles

You should put signs up at the end of your isles to let us know what products are in ea isle. Esp'ly since the rarely ever change.

I often have to go up and down every isle to find staple items such as crackers and lemonaide, ect. Which rarely ever change locations [but I just cant remember since bulk items last so long,. Its longer b/w visits so its hard to remember]... So why don't you put signs up at the end of your isles to let us know what products are in ea isle. Like most other stores. As this would be most helpful?

Or have a map [like Cin's Jungle Jim does] to show us where everything is. So we don't have to hunt all over. And since there's often no one to ask… this would also maybe encourage us to buy more if we can see what all you have!

Great array of products with good prices. Return policy big plus with Costco I'm impressed with their integrity in backing their products and services.

I like Outrageous deals, manly deals, as I walk into the store. You should have Vuarnet sunglasses right there. Best lense guaranteed in the mountains. Meat deals are good. Personally, I think any electronic computer, headphones. IPad, phone, is a gimmick or clearance item, along with your equivalent of as seen on TV items. When I think of the things, I feel I don't need Costco as much as Costco needs me. OMG, I haven't been there in over 3 months.

Rotisserie chicken at the Christiana store in De. Is not nearly as good as it once was. Seems that the flavor used to permeate the chicken, but now the meat is bland, as if it used to go through a brine process but now doesn't. Why did you change it? It WAS excellent chicken... not anymore.
Go back to the old recipe or you'll lose me as a once avid Costco chicken fan.

I have a big family of 8 and we decided to finally get a Costco membership, love the customer service, it does suck we like a lot of different breads and Everytime we get it from here it gets moldy real fast we have no problems elsewhere when we buy it. Buy at your own risk

I always liked Costco and still do. Never had any issues until certain circumstances have me ordering online because it is hard to get to the warehouse. After a few orders I went in the warehouse one day to find the online sale prices are higher than inside. I just have to say I was not very happy about this and will not be ordering online anymore.

I have been a Costco member 20 + years. This harassment on checking Costco cards is really bothering me. If it is such a big deal than close your self check out lines, then everyone goes there a full check and every card is looked at. This of course means you have to hire more people to cashier, this means more jobs, a budgeting issue for you and it would be better for the community.
You could spend money on facial recognition on the self check out to make sure the photo on the card matches the person scanning.
You could deny the card if both the name on the account and the card doesn't match up.
Now these fixes will cost Costco money to do any of them, or they can continue to harass all the customers because a thousand are cheating.

I may switch to Sam's club over this and I do not like Sam's club.but if I keep getting harassed that is what will happen.

The white women in front of me. Had a very large amount of items and the checker. Looked very quickly over the items and let her go. I'm next and 7 items and the checker was moving things around made sure i wasn't stealing in my mind. The men behind me had 2 carts full. She looked very quickly and let him go. I feel like I made a mistake joining Costco now. This was my first time visiting and maybe my last. Every other employee was very nice.