John H.

Let me preface this review with the fact that I've been a Costco member for many many years and I like Costco but Costco has really been dropping the ball on numerous transactions. My story is this: I was placing an online order for a box freezer priced at $649.99. I added Item #******* to my cart. My cart price showed $649.99 w/free shipping/pre tax. I went to check out and Costco tried charging me $799.99 w/free shipping/pre tax at the check out portion of the transaction. I removed the item and backed out of the app and tried again and the exact same thing happened again. Item #******* showed $649.99 w/free shipping/pre tax, when added to my cart the cart showed $649.99 w/free shipping/pre tax. I went to check out again and Costco tried charging me $799.99 w/free shipping/pre tax again. I did this repeatedly and same result. The app page showed Costco was closed and would open at 9:30 that morning. I contacted customer service later on in the day. Customer service rep "Christie" took my call. She told me I should've called when I was having the problem and I stated that it showed Costco was closed and would re-open at 9:30 so why would I try to call if you were closed? Going back to my freezer purchase... she told me the freezer was no longer available because it was sold out. I asked her how Costco could sell me the same freezer at $799.99 if the item was sold out? She then told me the mishap was my fault because of the cookies in my Costco phone app. I told her I repeatedly closed the app and tried repeatedly which showed the same $649.99 pricing results and then the repeated price mark up at check out. She told me there's nothing she would do to help me with my order at the advertised price. I asked for a manager, she was gone for a while and came back and told me the managers were not going to help me either if they were to come to the phone. She then told me if I had a purchased the freezer at the wrong $799.99 price they could've adjusted the price to the "advertised price" but since I didn't purchase it at the wrong price there's nothing they would do. I have a dozen or so screenshots all time stamped but I'm only going to add three to make my point. Very disheartening that Costco's reputation and relationship with it's customers is of no importance to them.