Cosmetics

I did order a specific shampoo based on the picture displayed on the Cosmetics site as it indicated a product that in process of being discontinued. What I received is the new line of the product. Cosmetics refused to honor my request for return and stopped answering my mails. Would never use this site again.

Angry and feel like my hand was forced to pay charges, the info was not clear or complete, thought all charges are included but was hit with £45 charge on delivery, or if I returned a dedication of 20% which would come to the same amount, I feel my hand was force and I was misled terribly. They got me on a discounted products and free shipping - but then panellised me for their own lack of transparency and free shipping as apparently this 20% applies to all free shipping, how ridiculous, BAD practice and on the verge of being a scum to draw you in, hoping they would get away with not being found out on the boarder (?)