Cosette

It's my first time buying a bag from Cosette and it's been a disappointment. Bought the Prada Re Edition Nylon Bag. First of all the bag arrived without original box packaging but in their Cosette box packaging not sure if this is standard for their website. Second, the first time using it and the lipstick pouch that is hooked to the bag fell apart. How can an expensive bag be so flimsy… Lastly, they provided a piece of paper with QR code for authentication, however, the website only shows a couple of photos of the bag. I had a look at a different website for authentication and a few of the logos were off especially the logo on the strap being upside down...

I've contacted Customer Service since Monday and only had one reply of them saying the internal team will review the issue. Since then, nothing and it's now Friday. I would hope with designer goods they would have a better response in reply. I just needed to know if there will be a resolution as it's a gift):

Called twice the number advertised but keeps going to a voicemail. I hope this is not fake…

I chatted with Tom Today and he was great, super-nice, straightforward, and helpful! He helped me resolve tracking issues with my package and it was just an all-around great experience in customer service!

This is my 2nd time purchasing from cosette. Loved the experience with a prompt communication regarding a issues I had. Quick response solving all the matters. Not to mention very quick shipping also variety of collection that I could choose with satisfied price. Definitely going to shop again with cosette!

This is my first experience with Cosette and could not be happier. I was notified every step of the way from the time I placed my order, to shipping, and delivery I definitely will buy with them again.

I do most of my shopping online and have found Cosette to be super quick. I receive the items within a week and I live in the US. When I have to return an item the process is just as speedy. I will continue to go to Cosette website before any other.

I'm always initially hesitant about buying luxury goods at discounted rates (are they fake? Is it a scam?) but I did some research about Cosette and everything checked out. I ordered a Prada bag at a good discount and it arrived only a few days later and it was perfect and authentic. Will be shopping with Cosette again!

I am a fashion addict and I have been shopping on so many sites but the experience I had with Cosette has been amazing. My order was shipped on the same day I placed my order and was delivered in 24 hours. Packaging is beautiful and I have been saving $ great price! My new go to shop!

I had a great experience with Cosette as a first time. Fast and well organized. Customer service was really helpful as well. I have also pick up my bag in their beautiful duty free store in Sydney and fall in love with another bag.

I have only just discovered Cosette, and as someone who cross-searches everywhere, they have the best prices for quality designer accessories that I can find. The site is simple to use, and DHL delivery is super fast. LOVE this site!

I do a lot of online shopping. In my experience Cosette have their processes down to perfect. They deliver quickly. If there is any problem with an item it is so easy to do a return. It's actually easier than going back to a shop to do a return.

I m extremely impressed with the delivery speed. Ordered the item on Friday and received the prdt on Monday ( this shipment was from Sydney to Perth). Very happy with my purchase especially I bought the item on sales price plus Cosette had free delivery discount on that day.

Absolutely brilliant! Super fast delivery! Excellent communication! Got my order in 48 hours! The quality of my Gucci Belt is great! Thank you so much! I will definitely order again!

So far I've been very happy the service is excellent. Definitely recommends them/I really appreciate them/ Of course, I want to recommends them for everyone.

Very good and reliable website! All items are definitely authentic at amazing prices. Would always go back and shop with Cosette. The packaging is great too! Will recommend!

Cosette is my go to destination. They have beautiful handbags by all the key designers and you can always find that perfect one. Love the fast delivery.

Love the fact that you are making luxury accessible with afterpay and other payment options!
I picked my order in store and Bella was so lovely to deal with. Will be back.

Good amount of sales. Fast deliveries. Customer service is efficient A great pleasure! Love my jacquemus handbag. You just need more brands and I will buy more. Thank you.

A very trustworthy website. Ordered few times and always getting my shipment earlier than expected! Also the quality of the products are great with all dust bags and documentations.

Great and fast shipping experience. Would recommend and will order again. Everytime I ordered I received my order in less time that the actual estimated delivery date was showing.